- Today’s evolving tip cultureEvery few months the conversation resurfaces: Should we eliminate tipping? On the surface, it sounds like a simple solution. Pay everyone a higher hourly wage and remove tips altogether. But eliminating tip culture would kill more than half, if not all of your favourite restaurants.
- Health-conscious consumers are reshaping the global coffee industryCoffee has always carried a paradox: people love it for the ritual, the flavour, and the jolt of energy - but that same jolt is increasingly what's driving them away from regular brews. Enter decaffeinated coffee, once dismissed as a flavourless compromise, now emerging as one of the more dynamic corners of the global beverage industry.
- Survey aims to shine a light on the physical health crisis facing kitchen professionalsThe hospitality industry has made significant strides in acknowledging the importance of mental health. Organizations, operators, and industry advocates are increasingly investing in initiatives that support psychological well-being and create healthier workplace cultures. But while the conversation around mental health has gained momentum, the physical toll of working in professional kitchens remains largely overlooked.
- Customer comfort and staff wellness start with smart policies and greener designHotter seasonal temperatures can pose great environmental and business challenges for restaurant operators - from a hotter-than-average dining room to humidity on the patio and heat stress for your kitchen team. But green design combined with proactive wellness policies can keep your restaurant cool, your team healthy, and your reputation strong from summer through to fall.
- Dining dissatisfaction and the high cost of not knowing who’s in the roomNew research reveals a troubling disconnect in Canada’s dining culture: while diners deeply value attentive, personalized service, many stay silent when their expectations aren’t met. The message is clear: Canadian diners notice when the experience misses the mark, but they’re unlikely to say so.









