Consumers use low delivery fees, promos as deciding factors

A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners […]

Retail plant-based food sales surged in 2020

New data from the Plant-Based Foods Association (PBFA) and The Good Food Institute (GFI) shows that U.S. retail plant-based food sales grew 27 per cent to US$7 billion in 2020. The growth in plant-based food sales was consistent across the nation, suggests the report, with more than 25 per cent growth in every U.S. census […]

Prominent restaurant chains withstanding pandemic

The 50 largest restaurant chains were able to withstand the pandemic far better than smaller chains or independents, according to Technomic’s 2021 Chain Restaurant Report. Sales at the 500 largest restaurant chains in the U.S. declined more than eight per cent last year, according to the report. Chain restaurants closed fewer locations than expected and gained […]

Canadian foodservice sales not expected to rebound completely until 2023

Canadian foodservice sales are expected to rebound somewhat in 2021, albeit still remaining way below pre-COVID-19 levels. Commercial foodservice sales in Canada are forecast to improve to $61.4 billion in 2021, says a new report from Restaurants Canada. This would represent an 11.8-per-cent increase compared to 2020 but would still be 20 per cent below […]

Contactless solutions a win-win for consumers and businesses

By John Kelly There’s no question that the coronavirus pandemic — along with the accompanying lockdowns and restrictions — forced brick-and-mortar businesses, from retailers to restaurants, to find new ways to serve their customers and spurred a wave of innovation across many industries.  As the coronavirus vaccine rollout expands, COVID-19 cases and deaths largely continue to drop, […]

Contactless transactions surge in Canada during pandemic

Many foodservice trends have emerged or at least accelerated during the COVID-19 pandemic, and among them is the increasing volume of contactless transactions. As consumer behaviour has dramatially shifted in line with both preference and necessity over the last 12 months, far more Canadians are shopping online. Those who are still heading to bricks-and-mortar establishments […]

Canadian restaurant sales suffer worst year on record

Another official indication of just how badly the COVID-19 pandemic has impacted Canadian foodservice and restaurant sales has emerged. A Statistics Canada report released last week shows that restaurants and bars across Canada reported their worst year for sales on record. The recent data from Statistics Canada shows that sales at eating and drinking establishments […]

Hard Bargain: Third-party delivery may be costly, but restaurateurs can’t afford not to engage with it

By Jeff Dover Delivery is the fastest-growing segment in Canada’s foodservice industry. According to Ipsos Foodservice Monitor, delivery foodservice sales were $4.3 billion in Canada in 2018, an increase of 44 per cent over the previous year, with delivery now accounting for 8 per cent of QSR and 6 per cent of FSR meals. In […]