Canadians want indoor dining, technology, and to support local

Canadians are looking forward to returning to restaurants as long as safety measures are in place finds the 2021 Discerning Diner Report from Angus Reid and Restaurants Canada. In particular, 89 per cent of Canadians are looking forward to eating out with friends and family, with 64 per cent going so far as to say […]

Consumers demanding more ordering and loyalty options

Restaurant customers want to use multiple ordering and purchasing options and restaurants must respond if they are to capture more business, finds a new report from Paytronix. The Delivering on Restaurant Rewards: The Value of Multichannel Ordering Options report from Paytronix and PYMNTS also recommends that restaurants should reimagine their loyalty engagement strategies and expand […]

QSR diners prefer engaging with staff over technology

A new white paper from JLL’s Big Red Rooster has suggested that diners still prefer engaging with staff at quick-service restaurants (QSR) to a fully technological experience. Most consumers still prefer working with staff throughout their dining experience, reports the research. Over half (54 per cent) want help navigating the menu, 59 per cent want […]

Quebec vaccine passport takes effect amid widespread support

The Quebec vaccine passport has officially gone into effect from September 1, meaning that all on-site dining patrons at restaurants must now require proof they have received double vaccination. To enter restaurants or bars for indoor or outdoor dining, as well as many other non-essential businesses and services, Quebecers aged 13 and up must show […]

OpenTable aims to help halt Canadian reservation no-shows

Canadians are eagerly returning to their favourite spots, with COVID-19 restrictions lifted to some extent everywhere across Canada and restaurants open again across the country. However, OpenTable data suggests that reservation no-shows are persisting as a problem for the industry. The provider of online restaurant reservations found that over 75 per cent of its restaurant […]

Delta variant affecting restaurant business, customers split on vaccines passports

As the long, long story of COVID-19’s effect on foodservice continues, the delta variant is wreaking havoc on restaurant business amid varying consumer confidence and mixed opinions on COVID-19 restrictions. Six out of 10 U.S. adults said they have changed their restaurant habits, according to a survey conducted by the National Restaurant Association Research Group. […]

Handling the continuing restaurant labour shortage

It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]

Pushing to fuel a pandemic breakfast resurgence

Amid statistics suggesting that the way in which consumers eat breakfast is evolving, major brands are launching high-octane breakfast marketing campaigns. They include Kellogg Canada, which is kicking off a decade-long marketing campaign as part of a strategy to get more consumers eating at the start of the day again. The “We’re For Breakfast” initiative […]

How carpet cleanliness affects consumer confidence

Impressions about cleanliness in restaurants start from the ground up, and carpet cleanliness is a key factor in creating confidence in consumers. In the wake of the pandemic, assuring visitors of a facility’s commitment to cleanliness is paramount. New research from Whittaker conducted online by The Harris Poll from Aug. 5-9, 2021, among 2,056 U.S. […]

Preparing yourself for summer reopening & recovery

Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark […]