Outdoor dining demand has been driven up by Delta variant

New data from the U.S. National Restaurant Association has shown how the delta COVID-19 variant drove up the demand for outdoor dining. In a September 2021 survey fielded by the Association, 78 per cent of operators said their restaurant experienced a decline in customer demand for indoor on-premises dining in recent weeks, as a result […]

Understanding loyalty programs in the pandemic age

Several key lifelines emerged for restaurants and other foodservice operations during the worst of the pandemic, from online ordering to curbside pickup and delivery and contactless payments. Another prominent trend was recognition of the importance of loyalty programs. Loyalty programs not only create a lasting connection between patrons and a restaurant and/or brand, but they […]

78% of US restaurants report decline in dine-in business

A new report from the National Restaurant Association suggests that the effects of the pandemic on US restaurants are far from over. According to new data, 78 per cent of US restaurants reported a decline in customer demand for indoor dining in recent weeks due to the rise of delta variant COVID-19 cases. In addition, […]

Tea and coffee trends: What today’s consumers want

Aside from water, coffee and tea are the most-consumed beverages in Canada. With the market constantly changing and today’s consumers looking for certain things when selecting a beverage, a new report has assessed ongoing tea and coffee trends across the country. A collaboration between Technomic, Restaurants Canada, the Coffee & Tea Association of Canada, and […]

Canadians want indoor dining, technology, and to support local

Canadians are looking forward to returning to restaurants as long as safety measures are in place finds the 2021 Discerning Diner Report from Angus Reid and Restaurants Canada. In particular, 89 per cent of Canadians are looking forward to eating out with friends and family, with 64 per cent going so far as to say […]

Consumers demanding more ordering and loyalty options

Restaurant customers want to use multiple ordering and purchasing options and restaurants must respond if they are to capture more business, finds a new report from Paytronix. The Delivering on Restaurant Rewards: The Value of Multichannel Ordering Options report from Paytronix and PYMNTS also recommends that restaurants should reimagine their loyalty engagement strategies and expand […]

Restaurant takeaways: what we learned from takeout

By Mo Chaar Closures and restrictions during the pandemic left many restaurants in dire straits in 2020 as they fought to retain customers and reach new audiences. In many cities, the fact that offering takeout and delivery was the only means of service forced restaurants to pivot quickly and develop new and creative ways to […]

Canadian restaurant menu prices rose 3.1% in July

Menu prices at restaurants in Canada were 3.1 per cent higher in July 2021 than they were a year ago, reports Restaurants Canada. This represents the largest increase since January 2019, and is over three times the magnitude of the rise in food prices at grocery stores, which climbed by 1.0 per cent. Since January […]

What Canadian hospitality can learn from Australia

By Peter Dougherty This time last year, the future of the Canadian hospitality business — and hospitality in general — seemed unsure. Fortunately, things have changed. The hospitality industry is re-emerging to serve Canadians who are excited to be back at their favourite restaurants, coffee shops, and bars. But we’re not out of the woods […]

Canadian restaurant count fell by 5,000 in 2020, reports NPD Group

Recent data from The NPD Group has found that the Canadian restaurant count fell by 5,000 during 2020. Before the pandemic, there had been around 66,000 Canadian restaurant units since 2016. Then, 2020 happened. The NPD Group data reports the industry lost 5,000 units, a decline of eight per cent, last year. Independent restaurants lost […]