Is it time to include tips in menu prices?

By Sylvain Charlebois and Poppy Nicolette Riddle Tipping is a cultural practice strongly supported in Canada, with most patrons feeling good about their experiences. However, tips can have hidden consequences for those working in foodservice. With staff recruitment a problem as the easing of pandemic guidelines are allowing restaurants to reopen, our research suggests it […]

Restaurant technology: What to invest in & what to skip

By Mo Chaar The restaurant industry is an ever-changing technological landscape. The pandemic has shifted guest expectations and restaurants are now required to be tech-savvy and offer online ordering, pay-at-the-table functions, third-party delivery, and more. However, with restaurants already struggling in the current climate, most businesses don’t have the financial resources to invest in expensive […]

Tipping remains important but are attitudes shifting?

Canadians largely recognize that tipping is becoming increasingly important for the foodservice and hospitality industry amid the devastating impacts of COVID-19. However, there are some signs that attitudes may be changing. Foodservice and hospitality has always relied on tipping to a significant extent. The pandemic, though, is causing something of a reevaluation of how the […]

Online grocery supplementing physical shopping, not replacing

Online grocery shopping has seen increased uptake during the COVID-19 pandemic but it appears that has mainly been as a supplementary option alongside in-store shopping, rather than a replacement for it. More than half (53 per cent) of Canadians are now doing some of their grocery shopping online, while an additional 30 per cent say […]

Canadian F&B manufacturing estimated to grow 15% in five years

As Canadian foodservice continues to begin to rebound from the ongoing COVID-19 pandemic, manufacturing is expected to see more positive days ahead. BDC’s latest Food and Beverage Manufacturing Outlook estimates that food and beverage manufacturing, Canada’s second-largest manufacturing industry, will grow by 15.6 per cent in the next five years. The sector is anticipated to grow […]

What today’s diners are looking for in patios

With outdoor dining on various provinces’ agendas heading into summer, David Hopkins offers the need-to-know. By David Hopkins Two years ago, consumers ranked restaurant patios primarily based on their “vibe”, their menu, and their crowd. Now, getting on for 16 months into the pandemic, that can’t be further from the truth. In 2021, it’s all […]

How food retail and grocery are changing

Ryerson University’s Brookfield Institute has released a report detailing key ways in which the food retail and grocery industries are changing amid the backdrop of COVID-19. The new report, “Shake-up in Aisle 21: Disruption, Change and Opportunity in Ontario’s Grocery Sector,” concludes that the food retail and grocery industries are transforming at greater speed and […]

Predicting post-pandemic food consumption trends

A new report from Deloitte assesses what the future could look like beyond the pandemic when it comes to Canadian food consumption trends. “The conflicted consumer: 2021 food consumer survey” report concludes that beyond the COVID-19 pandemic “food retailers will need to continue demonstrating authenticity, empathy, transparency, and genuine commitment to their communities, the wider world, […]

Organic food sales climb by record amount in 2020

Amid the uncertainty and change of the past year, organic food is prospering. U.S. organic sales jumped by a record 12.4 per cent to US$61.9 billion in 2020, according to the 2021 Organic Industry Survey released by the Organic Trade Association (OTA). That marks the first time that total sales of organic food and non-food products […]

Digital takeout orders predictably soar during pandemic

It will come as little surprise to most that the number of digital takeout orders has soared during the COVID-19 pandemic. But new research from the NDP Group has lifted the lid on just how big the spike has been. Digital ordering was a life-saving avenue for many restaurants and foodservice operators across North America […]