Governments must work with restaurants on no-fee delivery app

By Mischa Young To say it’s been a rough year for the restaurant industry is an understatement. Restaurants across Canada have suffered immensely from stay-at-home orders, strict in-person seating capacity restrictions, and other lockdown measures induced by the COVID-19 pandemic. Ten per cent of Canada’s independent restaurants have already permanently shut down in light of […]

Consumers use low delivery fees, promos as deciding factors

A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners […]

Retail plant-based food sales surged in 2020

New data from the Plant-Based Foods Association (PBFA) and The Good Food Institute (GFI) shows that U.S. retail plant-based food sales grew 27 per cent to US$7 billion in 2020. The growth in plant-based food sales was consistent across the nation, suggests the report, with more than 25 per cent growth in every U.S. census […]

Prominent restaurant chains withstanding pandemic

The 50 largest restaurant chains were able to withstand the pandemic far better than smaller chains or independents, according to Technomic’s 2021 Chain Restaurant Report. Sales at the 500 largest restaurant chains in the U.S. declined more than eight per cent last year, according to the report. Chain restaurants closed fewer locations than expected and gained […]

Assessing which pandemic food trends will stick

Many new pandemic food trends have been formed during COVID-19. But how of them will be sticking around? Data and tech company Numerator has tried to assess just that in a new COVID Buyer Habit Index aimed at understanding the “stickiness” of new consumer buying behaviours. The analysis examines pandemic food trends in major categories including alcohol, […]

Canadian foodservice sales not expected to rebound completely until 2023

Canadian foodservice sales are expected to rebound somewhat in 2021, albeit still remaining way below pre-COVID-19 levels. Commercial foodservice sales in Canada are forecast to improve to $61.4 billion in 2021, says a new report from Restaurants Canada. This would represent an 11.8-per-cent increase compared to 2020 but would still be 20 per cent below […]

Contactless solutions a win-win for consumers and businesses

By John Kelly There’s no question that the coronavirus pandemic — along with the accompanying lockdowns and restrictions — forced brick-and-mortar businesses, from retailers to restaurants, to find new ways to serve their customers and spurred a wave of innovation across many industries.  As the coronavirus vaccine rollout expands, COVID-19 cases and deaths largely continue to drop, […]

Concept Watch: Farrow, Streats, BlackBall

By Katie Belflower In the latest edition of Concept Watch, RestoBiz and Technomic highlight three standout restaurant concepts on show in Canadian foodservice. This month, the focus is on Farrow, Streats, and BlackBall and how their restaurants are broadening the horizons of Canadian foodservice. Farrow Facebook: 3,654 likes | Instagram: 28,400 followers | Twitter: 2,894 followers Locations: […]

Chipotle launches Canadian expansion including “Chipotlane”

Chipotle is launching a Canadian expansion which will see it open its first new stores in Canada since 2018 and bring its “Chipotlane” drive-thru digital order pickup lane north of the border. The chain’s new location in Surrey, B.C. is scheduled to open on March 30. The restaurant will be Chipotle’s first new Canadian location since its Markham, […]

Retaining the divided attention of post-COVID QSR customers

Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home. By Peter Klayman With the pandemic altering the definition of “normal” across industries, Quick Service Restaurants (QSR) have been amongst the fortunate few able to stay afloat. While foot traffic to fast food and […]