By Samir Zabeneh Canadian foodservice operators are navigating a landscape defined by rising costs and changing consumer habits, and they are using technology to bridge the gap. Research shows that technology adoption in the restaurant industry is more than just a modernization effort; it has become a mandatory strategy for protecting profit margins and empowering […]
Foodservice continues to evolve, and the definition of value for many diners has shifted. While the benefit of drive-thrus was originally a speedier experience, these days, convenience is even more important to consumers. Today’s diners value food quality most (45 per cent), followed very closely by convenience (44 per cent), and speed (34 per cent) […]
More and more diners are seeking immersive, memorable experiences from restaurants, and eatertainment is one way that consumers can find what they are looking for. While game-based locations may have led the charge, sports outlets featuring golf, bowling, pickleball, and more are popping up to compete in the eatertainment space. RELATED: Adding eatertainment to your […]
As restaurants continue to compete for diner dollars with higher value, lower prices, and unique offerings, is this approach viable over the long haul? Many operators have adopted a strategy focusing on value to reflect the unstable economy and thrifty consumer trend, but this may be a shortsighted approach, offering short-term relief and higher revenues […]
The foodservice industry is constantly evolving, adapting, and growing as it works to address challenges such as labour shortages, mental health concerns, and the need for greater workplace diversity. As these important conversations continue, progress is being made toward achieving more equitable representation for women. However, many opportunities still remain to create meaningful and lasting […]
While restaurant technology has the opportunity to revolutionize operations, boost customer experience, and provide significant cost savings, it comes with challenges that can have the opposite effect on your business. A recent study by Canopy illustrates the technology issues that can occur and the effects they can have on efficiency and your customer experience. Here […]
With Valentine’s Day almost here, many QSRs are choosing themed promos to celebrate love and maximize February margins. From off-premise dining to romantic date nights, Valentine’s Day offers operators the opportunity to stand out, offer something new for regular guests, and attract new visitors to the restaurant. Recent research from OpenTable highlights some trends that […]
By Sam Brenner Canadian restaurant owners are entering a new era, defined by tighter margins, higher guest expectations, and an unprecedented pace of technological change. Guests may be dining out less often, but when they do, they expect more: more value, more personalization, and more seamless experiences. Modernization isn’t optional anymore. It’s the difference between staying […]
By Laura Henry With nearly three-quarters of Canadians planning to travel more domestically and spend more time at local bars and restaurants within Canada this summer, there are several hospitality trends to note that can help businesses make the most of the season. Seamless integration of online and in-store experiences According to the 2025 Future […]
Getting to know your customer is not a new concept for restaurant operators, but the generational gaps can be broad, leaving restaurateurs working hard to attract all ages. With Gen Z representing 23 per cent of commercial foodservice visits last year, we’re looking at how they compare to Boomers, an age group that’s considered influential […]
