Three tools every restaurant manager should be using

By Donald Burns Here you are managing a restaurant. Is it all you hoped it would be? Probably not. You might even say that it’s quite the challenge. Never fear. Becoming a fierce restaurant manager can be simpler than you realize – you just need to use the right tools. If you had to narrow […]

How does your marketing strategy measure up?

By Kamron Karington Millennials – the largest spending demographic the planet has ever seen – are coming your way. Maybe. Shunning big houses and fancy cars, they’re flush with disposable income and spend more money in restaurants than any previous generation. They seek out fresh ingredients, organic and local. They value community, authenticity, and prefer […]

Millennials are disrupting your business – What can you do about it?

By Jo-Ann McArthur The face of food is being dramatically reshaped right before our eyes. All signs indicate 2018 will be “The Year of Disruption” in the food and beverage industry. This disruption is driven largely by millennial consumers, who now outnumber Boomers. How will these macro forces affect the restaurant business? And, can you […]

How technology will turn chains into independents

By Rich Quintyn In all corners of our current economy, technological advances are bringing about more seamless experiences and increased levels of productivity. Many former challenges of geography, transportation and business have been reduced or eliminated as our society pushes forward new innovations. The restaurant industry is no different, with technology having a significant impact […]

How to improve table turns and diner satisfaction with analytics

By John Yi It seems like big data is everywhere you look these days. From the targeted ads you see online as you scroll through your favorite websites and social media feeds, to the apps you use to navigate traffic and get to work on time, to fraud detection on your credit or debit cards. […]

Creating change in your restaurant: From concept to cultural reality

By Matt Rolfe Have you or your leadership team ever come up with a concept that you passionately agreed was the best idea or direction forward for your team or business, yet the idea failed or did not get implemented? This is commonplace for so many businesses and it is the difference between average and […]

Using institutional foodservice to improve seniors’ quality of life

By Kavita Sabharwal-Chomiuk A recent study from Sodexo and the University of Ottawa Life Research Institute explores how the five senses impact the quality of life of residents living in long-term care communities. Research found in the Journal of the American Geriatrics Society finds that even though the population of seniors is rapidly growing, minimal […]

Seasonal hiring best practices

By Karen and Ross Horton It’s the most wonderful time of the year – time when business is booming. Thanks to the influx of spending and time spent by consumers out of the house running errands and shopping, restaurants face a busy season and a need for additional workers. With so many seasonal jobs available, […]

Protecting customer data at restaurants

By Kavita Sabharwal-Chomiuk By now, everyone has heard of the data breach at credit bureau Equifax, which only impacted about 8,000 Canadians, but was estimated to have effected over 145 million American customers, according to an Oct. 2 article from CBC. Lesser known, however, are the data breaches that have hit restaurants, and there have […]

Five common franchisee mistakes to avoid on your road to success

By Rick Villalpando Whether you’re a first-time franchisee or about to open your fifth location, the road to achieving success is never an easy one. If you’re a potential franchisee who is considering entering a franchise system, there are a few common mistakes you can avoid to minimize risk, maximize return on investment and ensure […]