How supply shortages impact menu engineering

Sustained supply shortages are just one of the challenges that still continue to plague restaurants in North America, and the effects of that crunch are felt in everything from menu prices and options to staffing. Anissa Mandell Chance, SVP of Supply Chain at Focus Brands, the parent company of brands including Schlotzsky’s, Cinnabon, Moe’s Southwest Grill, […]

Ontario restaurants are increasingly going tip-free

The pandemic and the fallout felt by the restaurant industry has prompted a conversation around tipping, and something of a reassessment of the culture. Now, some Ontario restaurants are beginning to adopt a tip-free model. As noted by CTV News, the crux of restaurants’ argument for going tip-free is that by eliminating tips and increasing […]

Finding your “vanilla” is key to success

By Scott Moore There are hundreds of ice cream flavours, yet one of the most popular is and may well always be vanilla. One would also wager that the most popular pizza is pepperoni, regular potato chips are still the rage, and chicken noodle soup remains a top seller. There are many other examples of […]

Restaurants stand to gain as food delivery flourishes

By Kyle Brown As the restaurant industry recovers from the pandemic and all of its accompanying headwinds, one area has instilled hope in the hearts of many restaurateurs: third-party online food delivery. It’s a shining beacon of meaningful and sustained growth – to the tune of an expected US$24 billion in the U.S. and US$154.3 […]

Alberta dog-friendly patios no longer need AHS approval

Alberta just got more pup-friendly, as the provincial government has announced that dog-friendly patios no longer need approval from an Alberta Health Services inspector. Restaurants, bars, and coffee shops will be allowed to welcome dog owners to eat outdoors without any red tape. Previously, a foodservice business had to request authorization from AHS before allowing […]

Omni-channel marketing is a cornerstone of restaurants’ future

By Mark Plumlee Consumers are more fractured than ever before. People receive their information from different channels and different devices, and businesses and brands must compete with a thousand other distractions at any given moment. This makes the job of marketing a restaurant much harder, but it also provides interesting opportunities for omni-channel marketing. Advertising […]

There still simply aren’t enough restaurant workers

Foodservice operators have been doing all they can to attract more restaurant workers but, amid soaring inflation and food costs, measures like hiking wages, introducing benefits, increasing flexibility, and trimming menus just aren’t getting the job done. Canada’s restaurant industry was devastated by two years of shutdowns, repeated layoffs, and strict capacity limits, and about […]

The pandemic’s main lessons for restaurants? Flexibility and preparation

By Mo Chaar If COVID-19 has shown restaurants anything, it’s that we live in an unpredictable world. In large part, the industry was unprepared for the pandemic, which had ramifications for every aspect of running a restaurant, from the health and safety of guests to staffing challenges. After two years that saw the industry grappling […]

How is restaurant chains’ recovery manifesting?

You’ll have heard this before by now, but the pandemic has changed the restaurant industry forever. Datassential’s fourth annual Firefly 500+ restaurant report highlights many of these core shifts, such as restaurant chains focusing on key markets and unit growth rather than simply sales. The food industry market research and insights company’s Samantha Des Jardins […]

5 technologies that will help make the food system carbon-neutral

By Rene Van Acker, Evan Fraser, and Lenore Newman Globally, about one-third of all greenhouse gas emissions come from agriculture and the food system. The carbon footprint of food systems includes all the emissions from its growing, processing, transportation, and waste. Agriculture is also vulnerable to the effects of climate change and, as the conflict […]