Tip pooling to help restaurateurs simplify tip management

As restaurants continue to navigate the current labour shortage, the topic of tip culture and tip management is under the spotlight. Amid the reopening of indoor dining and customers’ desire to support local businesses during the pandemic, restaurant tips increased by a remarkable 18 per cent in 2021 compared with 2019, reports restaurant team management […]

Consumers demanding more ordering and loyalty options

Restaurant customers want to use multiple ordering and purchasing options and restaurants must respond if they are to capture more business, finds a new report from Paytronix. The Delivering on Restaurant Rewards: The Value of Multichannel Ordering Options report from Paytronix and PYMNTS also recommends that restaurants should reimagine their loyalty engagement strategies and expand […]

Restaurant takeaways: what we learned from takeout

By Mo Chaar Closures and restrictions during the pandemic left many restaurants in dire straits in 2020 as they fought to retain customers and reach new audiences. In many cities, the fact that offering takeout and delivery was the only means of service forced restaurants to pivot quickly and develop new and creative ways to […]

Canadian restaurant menu prices rose 3.1% in July

Menu prices at restaurants in Canada were 3.1 per cent higher in July 2021 than they were a year ago, reports Restaurants Canada. This represents the largest increase since January 2019, and is over three times the magnitude of the rise in food prices at grocery stores, which climbed by 1.0 per cent. Since January […]

The increasing importance of loyalty programs

Loyalty programs have become a vital tool for many restaurant operations. They’re nothing new in the foodservice space, but they are certainly evolving as a differentiator in a crowded industry. Not only providing an incentive for customers to come back and spend more money but also making it easier for them to do so in […]

Vaccination mandates: How to handle asking for proof

Updated September 16 Vaccination mandates are the topic on everyone’s lips right now. In Canada, numerous provinces beginning with Quebec and going on to include others such as B.C. and later Ontario and Alberta have either already introduced or have announced the implementation of vaccine certificates. This move, which has also been seen in some […]

Montreal plastic ban praised as key step on the road

Environmental experts are praising the Montreal plastic ban that will see the city prohibit the use of some kinds of single-use plastics, but they say Canada is still a long way from its apparent targets of being plastic-free. Montreal Mayor Valerie Plante announced on Wednesday that the city would ban retailers and restaurants from distributing plastic bags in the […]

What Canadian hospitality can learn from Australia

By Peter Dougherty This time last year, the future of the Canadian hospitality business — and hospitality in general — seemed unsure. Fortunately, things have changed. The hospitality industry is re-emerging to serve Canadians who are excited to be back at their favourite restaurants, coffee shops, and bars. But we’re not out of the woods […]

Restaurants fear labour shortage will continue

Canada’s restaurant labour shortage, plaguing the industry in recent months as one of the latest effects of the COVID-19 pandemic, could continue for the foreseeable future. That’s according to Restaurants Canada’s latest Restaurant Outlook Survey, which found that the majority of restaurateurs are still finding serious difficulties in hiring staff. The survey, conducted in early […]