Tip pooling to help restaurateurs simplify tip management

As restaurants continue to navigate the current labour shortage, the topic of tip culture and tip management is under the spotlight. Amid the reopening of indoor dining and customers’ desire to support local businesses during the pandemic, restaurant tips increased by a remarkable 18 per cent in 2021 compared with 2019, reports restaurant team management […]

How higher pay positively impacts customer service

With a labour shortage sweeping North American foodservice, the pay that restaurant workers receive, particularly the wages of hourly employees, is under review. New research suggests, rather unsurprisingly, that higher pay positively impacts customer service. Researchers at the Cornell SC Johnson College of Business compared restaurant reviews where the minimum wage has increased versus those […]

Comparing merchant services and POS systems

The COVID-19 pandemic has had many far-reaching impacts on foodservice and hospitality. One of them is the proliferation of POS systems. The industry was already trending towards technological innovation in both front and back of house before the last 18 months, but revamping POS systems has become an increased focus for many operators since the […]

Restaurant takeaways: what we learned from takeout

By Mo Chaar Closures and restrictions during the pandemic left many restaurants in dire straits in 2020 as they fought to retain customers and reach new audiences. In many cities, the fact that offering takeout and delivery was the only means of service forced restaurants to pivot quickly and develop new and creative ways to […]

Delta variant affecting restaurant business, customers split on vaccines passports

As the long, long story of COVID-19’s effect on foodservice continues, the delta variant is wreaking havoc on restaurant business amid varying consumer confidence and mixed opinions on COVID-19 restrictions. Six out of 10 U.S. adults said they have changed their restaurant habits, according to a survey conducted by the National Restaurant Association Research Group. […]

Vaccination mandates: How to handle asking for proof

Updated September 16 Vaccination mandates are the topic on everyone’s lips right now. In Canada, numerous provinces beginning with Quebec and going on to include others such as B.C. and later Ontario and Alberta have either already introduced or have announced the implementation of vaccine certificates. This move, which has also been seen in some […]

Restaurants fear labour shortage will continue

Canada’s restaurant labour shortage, plaguing the industry in recent months as one of the latest effects of the COVID-19 pandemic, could continue for the foreseeable future. That’s according to Restaurants Canada’s latest Restaurant Outlook Survey, which found that the majority of restaurateurs are still finding serious difficulties in hiring staff. The survey, conducted in early […]

Is asking for proof of vaccination the new restaurant normal?

By Tom Nightingale Across Canada, North America, and beyond, the debate around vaccinations has been raging since numerous vaccines became widely available a few months ago. Now, the hottest topic may be proof of vaccination. Much has been made of whether requiring proof of vaccinations — be they so-called “vaccine passports” or other forms of […]

The hiring dilemma: Luring restaurant workers amid pandemic damage

Foodservice is facing a staffing crisis as many laid off workers show understandable reluctance to return. So what can operators do? By Tom Nightingale It’s been well-documented that the effects of the COVID-19 pandemic on tight-margin industries like foodservice and hospitality were particularly devastating as closures and numerous restrictions have affected the last 16 months. […]

Avoiding restaurant patio pests this summer

By Alice Sinia Efforts to return to pre-pandemic activities coupled with warmer weather means patrons are heading back to restaurant patio dining. At the same time, customers and employees still expect restaurants to do their part in helping keep them safe while they dine. In many ways, restauranteurs already have this top of mind, deploying […]