How to use effective communication with employees

By Jessie Oleson Moore Communication is key if you want to have a successful restaurant business. That’s never been more true than today, with the average restaurant turnover rate at an astronomical 70% and employees citing poor communication as the number one reason they leave their jobs. RELATED: 5 skills a restaurant manager needs There’s […]

How helping your community this season can boost sales

As the holidays draw nearer and gatherings become more popular, a sense of community becomes even more important for your customers and for your business. While December is often a busy month with catering and parties, you can limit any lulls by hosting an event that helps your community. 77 per cent of consumers say […]

A seasonal menu can benefit your business

Winter is on the horizon and as seasons change, so should your restaurant. Heating replaces your air conditioning, your patio closes or is revamped, and your menu gets a makeover with a seasonal spin.   John Moody, co-founder and Chief Strategist of Restaurant365, writes that getting the winter crowd through your doors doesn’t have to […]

Top 5 books for restaurant owners

By Megan Prevost Many professional fields provide opportunities to grow through the pursuit of outside research and books. Taking a little time to read up on your work can pay back huge dividends in performance, but often this doesn’t ring true for fields where experience is king. Experience is the best teacher in many arenas, […]

Creating a functional outdoor winter dining experience

Canadians love their patio season, so creating an outdoor winter dining experience is great for your bottom line. For a successful winter experience, you need to decide whether to make your patio a working winter space or whether creating something new is more your style. Using your existing patio With 49 per cent of full-service […]

Holiday takeout could be great for business

The holidays are approaching, and it’s typically a busy time of year for restaurant dining rooms. This year, however, the increased demand holiday for takeout may change the way restaurants see success. As inflation continues to lessen the gap between grocery and restaurant costs, more people will be choosing takeout to feed their families. This […]

Finding a way to raise your restaurant’s profit margin

As inflation continues, it may be tempting to raise menu prices to offset costs and maximize your margins, but there’s another way. Rather than increasing what you charge, get creative with cutting costs to raise your profit margin.   Improving your profit margin means you need to know your current numbers. While your gross profit […]

Canadian consumers have a taste for sweet treats

As consumer habits continue to shift and off-premise dining remains a popular option, desserts and sweet treats are making their way onto more and more takeout orders. According to the 2022 Online Ordering Trends report from Restaurants Canada, this is an ongoing trend, with baked goods taking top spot in the delivery and pickup category […]

The hospitality industry gets a break from the federal government

As the hospitality industry continues to struggle with labour shortages and inflation costs, rising credit card fees have further challenged the industry. The federal government has pledged to step in, however, to help provide some relief. As part of their 2022 fall economic statement, the federal government has committed to enter into negotiations with the […]

What is your restaurant missing?

By Megan Prevost Success in the restaurant industry often comes from a passionate pursuit to make things better, but what is your restaurant missing? In an industry as volatile and unpredictable as this one, it’s important to stay on your toes, and pay attention to customer retention trends, customer satisfaction levels, and your competitors. No […]