Tip pooling to help restaurateurs simplify tip management

As restaurants continue to navigate the current labour shortage, the topic of tip culture and tip management is under the spotlight. Amid the reopening of indoor dining and customers’ desire to support local businesses during the pandemic, restaurant tips increased by a remarkable 18 per cent in 2021 compared with 2019, reports restaurant team management […]

Foodservice employment reaches highest level since pre-pandemic

As provinces continue to further reopen their economies and indoor dining returned on a broad scale over the summer, hospitality and foodservice employment rebounded in August. The foodservice and accommodation sector recovered 74,600 jobs in August compared to July, causing overall employment in the sector to increase to 1,067,700 — its highest level since February […]

Restaurants key to restoring Canada’s pre-pandemic employment

It’s not just foodservice that has been suffering a labour shortage. Across numerous industries in Canada, employment levels remain down when compared to before the pandemic. Restaurants could be the key to restoring the balance. “Restaurants are key to bringing Canadians back to work, but precarious conditions over the past 18+ months have created unprecedented […]

How higher pay positively impacts customer service

With a labour shortage sweeping North American foodservice, the pay that restaurant workers receive, particularly the wages of hourly employees, is under review. New research suggests, rather unsurprisingly, that higher pay positively impacts customer service. Researchers at the Cornell SC Johnson College of Business compared restaurant reviews where the minimum wage has increased versus those […]

QSR diners prefer engaging with staff over technology

A new white paper from JLL’s Big Red Rooster has suggested that diners still prefer engaging with staff at quick-service restaurants (QSR) to a fully technological experience. Most consumers still prefer working with staff throughout their dining experience, reports the research. Over half (54 per cent) want help navigating the menu, 59 per cent want […]

ORHMA recommends mandatory vaccinations for hospitality employees

The Ontario Restaurant, Hotel, and Motel Association has issued a statement recommending policy inclusion of mandatory vaccinations for hospitality employees. “ORHMA, in its role as an industry association… recommends the policy inclusion of mandated vaccination for Ontario’s hospitality workers with exception of those employees experiencing medical issues in which case they should be medically and […]

Diversity in foodservice lags behind other industries, finds report

Despite efforts to improve diversity in foodservice, the industry is still lagging behind many other sectors, as well as its own targets, according to a new study from Deloitte and The Food Industry Association (FMI). The report found that while 68 per cent of food and beverage companies are training their employees on diversity and […]

Handling the continuing restaurant labour shortage

It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]

Vaccination mandates: How to handle asking for proof

Updated September 16 Vaccination mandates are the topic on everyone’s lips right now. In Canada, numerous provinces beginning with Quebec and going on to include others such as B.C. and later Ontario and Alberta have either already introduced or have announced the implementation of vaccine certificates. This move, which has also been seen in some […]

Pür & Simple: Pushing for female empowerment in foodservice

COVID-19 has stunted progress in addressing foodservice’s gender imbalance, but Pür & Simple is on a continuing mission By Tom Nightingale The foodservice and restaurant industry has been thrust under a newly intense spotlight throughout COVID-19. During a pandemic that has devastated foodservice and hospitality to an extent felt by few other industries, there has […]