#metoo: Sexual harassment and complicity in the restaurant industry

eLearning course helps workers identify harassment and provides intervention training By Kavita Sabharwal-Chomiuk Being a server at a restaurant can be a physically demanding job: carrying trays full of drinks, changing kegs and being on your feet all day can take a toll on the body. But what many people don’t consider is that it […]

Seasonal hiring best practices

By Karen and Ross Horton It’s the most wonderful time of the year – time when business is booming. Thanks to the influx of spending and time spent by consumers out of the house running errands and shopping, restaurants face a busy season and a need for additional workers. With so many seasonal jobs available, […]

How restaurants can overcome the chef shortage

By Karen and Ross Horton The chef shortage in Canada is impacting restaurant owners from British Columbia to Newfoundland. Though, “shortage” might be the wrong term – there are many fiercely talented, hard-working chefs all across Canada wishing for change. The bigger problem is that with long hours and pay that is usually lower than […]

Food Service Operations program now available at Humber College

By Kavita Sabharwal Advancing your career in the foodservice industry can be difficult, especially if you’re currently working full time at a restaurant and find you have no time to tackle school, as well. With the introduction of Humber College’s new Food Service Operations Certificate program, however, it’s easier than ever to learn the skills necessary […]

How staff training and technology can help you better manage the cost of labour

By John Clausen In the service industry, people seem to have the greatest impact on costs and on revenue — costs such as the efficient use of resources and providing high-quality service at a reasonable price; and revenue generated by repeatable business and positive customer referrals. Technology, meanwhile, can also be used to enhance the […]

Get, retain and develop both your employees and guests

By Matt Rolfe Eighty per cent of hospitality owners and managers started their hospitality careers working in the front or back of house. Over time many in our industry rise through the ranks and find themselves leading others rather than doing the work themselves. Does this sound familiar? Was this your journey, or do you […]

Improving hospitality through customer service training

By Corey T. Nyman What is at the core of delivering superior customer service and welcoming hospitality for our guests? A good answer would certainly include training and the implementation of systems, being consistent and providing each and every member of our teams with the tools they need to deliver on the service quotient. At […]

Developing your restaurant’s workforce

By Soofia Mahmood Training and development in the hospitality industry must be viewed in terms of a more profound concept known as workforce development. That is the only sustainable solution to the growing demand-supply gap in the industry. The most definable aspect of the hospitality industry is its people. With this industry’s rising contribution to […]

The AODA: Is your business compliant with accessibility laws?

By Jennifer Mathers McHenry and Lesley Campbell The Accessibility for Ontarians with Disabilities Act (“AODA” or “the Act”) became law on June 13, 2005, but has been and continues to be phased in over time with the Ontario government mandating that all businesses in the province must be accessible for persons with disabilities no later […]

Your team: the most important investment you’ll make this year

By Matt Rolfe Technology and innovation have dramatically changed our industry over the last decade and the reality is that the rate of change is accelerating faster than ever before. Whether it is ordering from a touch screen at a McDonald’s, the rapid expansion of online reservation systems, or opting to train and induct staff […]