Restaurants are shifting gears to a co-pilot model

By Laurent May & Alen Puaca The COVID-19 pandemic, as brutal as it has been for the restaurant industry, has given us a chance to reassess how we can interact with our customers and take bold steps to create new dining experiences. Thinking about returning to traditional dining is, in some ways, like watching an […]

Canada’s grocery workers are struggling with anxiety

More than a year into the pandemic and frontline staff continue to deal with COVID cases in the workplace and aggressive customers. Grocery workers are struggling with heightened stress and anxiety as they remain on the front lines of a surge in COVID-19 infections in Canada’s hot spot areas, industry watchers say. Despite being deemed […]

Foodservice mental health crisis sparks major support program

As prolonged COVID-19 related lockdowns continue across Canada, the restaurant and foodservice sector has reached a critical point when it comes to mental health. Survival of the industry as a whole may not be an option if viable widespread relief doesn’t arrive soon. A major casualty of this crisis is a growing mental health epidemic […]

Common restaurant operations mistakes – and how to fix them

During the COVID-19 pandemic, running smooth restaurant operations has become harder than ever. Thankfully, some surefire tips can help.