Restaurants looking to lower food waste can turn to tech

Food waste is not a new challenge in the foodservice industry, but with the continued inflation, restaurants may be even more motivated to lower waste and cut costs. Why is there so much waste? Food scraps and surplus inventory are certainly contributors, but there are two other major culprits to blame: kitchen mistakes and disposing […]

This is what consumers want from restaurant apps

Restaurant apps are everywhere, and they offer you the opportunity to get to know your customers, gain valuable insight, and encourage loyalty for your brand – if you get it right. Downloads are still at record highs, but with 80 per cent of their mobile time spent in apps, consumers are becoming more discerning. Value […]

Voice technology: a long-term staffing solution?

Ask many experts and they will say that foodservice — despite the pain of the pandemic, inflation, staffing crises, and other problems — is in the middle of a great leap forward in technological advancement right now. Automation in the kitchen, the dining room, and beyond is propelling an evolution of the way restaurants do […]

The critical importance of loyalty members

In today’s crowded foodservice climate, offering a robust loyalty program is a must. Loyalty members visit more, spend more, and provide your business with vital insights into customer behaviour. Those were some of the key conclusions of the new Paytronix Loyalty Report 2022, which found that the top loyalty members are foundational to a restaurant’s […]

Restaurant technology trends to watch for in 2023

By Brittain Brown The foodservice industry has seen tremendous change over the past year. Diners returned to restaurants in droves, but as if the pandemic wasn’t enough, we also had hospitality labour shortages and decades-high inflation to contend with. While it was a tumultuous time, the one constant for restaurateurs throughout the year is — […]

Using social media to optimize your LTO sales

If you own or manage a restaurant, you’ve probably developed a marketing strategy around limited-time offers (LTOs), but are you using social media as part of that strategy? Social media can help you reach a large audience quickly and cheaply, using your LTOs to help drive traffic, create a sense of urgency, and up your […]

Fast-food chain apps reach record-breaking results

As the restaurant industry continues to battle inflation, more and more fast-food chains are looking to increase customer engagement, gain specific insights, and boost profits. While these goals are certainly not a new concept, studies show that fast-food chain app usage is growing in leaps and bounds. The top 10 quick-service apps in the U.S. […]

Foodservice brands must walk a tightrope between physical & digital experience

By Dustin Hassett Now more than ever, restaurateurs are operating in an experience economy. Customers are interacting with competitor brands over multiple channels every hour of every day, and they expect every digital experience to measure up to the Amazons and Ubers of this world. Just like the behemoth tech brands, foodservice businesses need to […]

QR codes seem here to stay despite diner disdain

Foodservice’s embrace of technological solutions was hastened by the COVID-19 pandemic and the economic, safety, and staffing challenges it brought on. But it isn’t just new innovations we’ve seen rise to prominence in the last few years. QR codes, a tool once sidelined, have rebounded in a big way. These days, in the second half […]

Uber launching “industry-first” pilot to deliver equipment to restaurants

Uber has announced it is partnering with foodservice equipment distributor Parts Town to provide equipment delivery to operators and service technicians in the Chicago market. A press release calls the partnerships “the restaurant industry’s first” between a parts distributor and ride-sharing provider to offer replacement parts for delivery. If the program goes well, Uber says […]