How restaurant operators can keep up with changing dining habits

By Mo Chaar In today’s economy, Canadians are cutting back on extraneous spending wherever they can to cope with a higher cost of living, and less than 30% of Canadians are satisfied with their recent restaurant experiences. A new consumer survey of Canadians’ dining attitudes and motivations revealed that a whopping 82 per cent of […]

How AI helps restaurants cut costs and improve service

As restaurateurs ready themselves for a busy spring and summer, technology like AI can be helpful in meeting some of the challenges restaurants are facing. Labour shortages, inventory management, and increasing efficiency are all challenges that AI can help operators manage, as they continue to build the bottom line. RELATED: How restaurants can leverage technology […]

QSRs focusing on personalization to drive loyalty

QSRs are finding themselves with more competition than ever before, as many grocery and convenience stores have started offering hot and cold meal options. As they work to come out on top, they’re focusing on what they can deliver for higher value, increased loyalty, and better service, and personalization may be the answer. Last year, […]

Maximizing operational efficiency through role-based user management

By Madan Kanala In the modern landscape of multi-unit restaurants, effective software system management is essential for streamlined operations and enhanced productivity. One crucial aspect of managing restaurant software is role-based user management, which empowers operators to tailor access permissions and functionalities according to staff members’ specific roles and responsibilities. This article will delve into […]

5 common misconceptions about automated refrigeration temperature monitoring

By Madan Kanala In fast-paced multi-unit restaurant operations, ensuring food safety and compliance with health regulations is paramount. One area where there are often misconceptions is in the realm of automated refrigeration temperature monitoring solutions. Despite these solutions’ numerous benefits, myths and misunderstandings may prevent restaurant operators from fully embracing these tools. This article will […]

How restaurants can embrace change in the age of the hermit consumer

By Brittain Brown There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering […]

Can you improve your restaurant’s online ordering system?

As off-premise dining stays popular among consumers, operators can differentiate themselves and raise the bar on the customer experience with a better online ordering system. According to TouchBistro’s 2024 Diner Trends Report, 31 per cent of Canadians are ordering delivery and takeout every week, and that’s up from 25 per cent in 2022. Today, online […]

AI is poised to transform the restaurant industry in 2024

By Daniel Hawes The restaurant and hospitality sectors are in a time of rapid digital transformation due to the widespread introduction of artificial intelligence (AI) into the consumer space.  AI will significantly influence and reshape these sectors, as operators continue to look for ways to streamline restaurant processes and customer interactions, accelerate internal workflows, and […]

What value looks like to today’s restaurant guests

Inflation and food prices remain high on the list of concerns for consumers, and focusing on value is one way that restaurants can get guests’ attention and capture more business. While LTOs, special offers, and reduced pricing are strategies to increase value, there are ways to engage guests and offer more, without compromising your margins. […]