There have been countless studies on the dining habits of Millennials, Gen Z, and even the boomers, but the next generation to watch out for is the Alpha generation. Born after 2010, these school-aged customers are growing up tech-focused, globally informed, and have different likes and needs when they visit a restaurant. These factors make […]
Many restaurants are making strides to lower their carbon footprints, as part of their business goals and in an attempt to address rising diner demand. But before diving into a complete overhaul, identifying potential stumbling blocks can help make the road shorter. Creating a plan that identifies where your greatest impediments lay means getting ahead […]
By Scott Mitchell As Canadians continue to navigate high inflation rates and re-consider their spending habits, there’s still a light at the end of the tunnel for restaurant owners and operators. In Q1, the restaurant industry saw visits increase by 11 per cent and spending increase by 18 per cent compared to the same period […]
By Hamed Arbabi These days, unpredictable interest rates, ongoing labour shortages, supply chain disruption, and the rising cost of living have created a high-pressure environment for many Canadians, including those working in hospitality. Between employees, customers, vendors, and operational third parties, restaurants send and receive money frequently, yet one of the biggest hindrances is the […]
As takeout and off premise dining traffic remains high long after the pandemic, many QSRs are looking to improve their drive-thru service to decrease wait times and boost efficiency. 39 per cent of QSRs report bumper to bumper traffic in the drive-thru, causing longer lines and customer back-up. During the pandemic, when takeout was the […]
Today’s crowded marketplace means there’s fierce competition for restaurants to stand out and cultivate customer loyalty. With the average consumer belonging to 16.7 loyalty programs, how can you make yours special, add value, and have it work for your business? Loyalty programs are not a new invention, but these days, we are seeing them evolve, […]
By Damon Shrauner In the ever-evolving culinary industry, AI-driven kitchen automation is emerging as a transformative force, reshaping the traditional paradigms of food preparation and service. As the demands for efficiency, consistency, and evolution continue to rise, the convergence of automation and AI is not only redefining the way kitchens operate but also reimagining the […]
Restaurant operators are always looking for new ways to connect with their customers to engage and encourage return visits. From your website to your loyalty program, looking at real data is the best way analyze who is visiting, how often, what they are ordering, how much they are spending, and more. Getting specific on generational […]
Restaurant technology is constantly evolving to allow operators to become more efficient and to help customers get their best experience. This year has been no exception, with innovation from automation to robotics hitting the scene to improve operations. Are you taking advantage of the technology in your restaurant? This year’s National Restaurant Association Show offered […]
By Matt Parkin In the dynamic world of the hospitality industry, your personal brand emerges as an asset for your business. It’s not just a name; it’s a blend of your expertise, vision, and values – a recognizable mark of who you are. Think of it as a unique tag that people associate with you, […]
