The Instagram Effect: How social media impacts foodservice

By Sylvia Tomczak Influencers, inspiration, and innovation — that’s all part of the Instagram effect. The way we consume media has changed drastically in the last decade, pushing further away from print and closer toward digitally-driven media. As generations like Gen Z are raised on technology and computer culture, the world is continuing to undergo […]

Digital takeout orders predictably soar during pandemic

It will come as little surprise to most that the number of digital takeout orders has soared during the COVID-19 pandemic. But new research from the NDP Group has lifted the lid on just how big the spike has been. Digital ordering was a life-saving avenue for many restaurants and foodservice operators across North America […]

How to promote your restaurant’s online ordering app

By Jessica Zekry The pandemic has forced restaurants and consumers alike to change their behaviours overnight. Online ordering was a growing trend for several years until it became the only way to keep restaurants afloat and diners served. The value and utility that this service offers has certainly allowed it to make its way into […]

The hospitality industry isn’t caving to COVID-19 — it’s relocating

By Sheryl Hoskins According to a report from Statistics Canada, 50,375 people left Toronto during COVID-19, while Montreal lost 24,880 people to rural areas in Quebec. Meanwhile, the suburbs of Oshawa saw its population grow by 2.1 per cent — the fastest growth in the entire country. As urban commuters have abandoned their after-work drinks, […]

Square software now available in Canada as a standalone

Square KDS has launched as a standalone subscription in Canada and beyond, making the kitchen display software available to all restaurant sellers — including those that don’t require taking orders on a POS or advanced functionality and simply need a KDS to manage and fulfil orders from online ordering and delivery partners.  Square first announced […]

Wendy’s looks to expand Canadian and digital presence

Wendy’s plans to expand its global footprint to 8,000 restaurants by 2025 include focusing on Canadian and digital expansion. Chief Development Officer Abigail Pringle said the restaurant chain is focusing on driving growth through nontraditional locations. Some 30 per cent of the roughly 1,200 new locations will be nontraditional units, including ghost kitchens, delivery-only locations, fuel, […]

Optimizing third-party integrations: How restaurants can save money

By Mo Chaar Varying stages of lockdowns across the country have restaurants nationwide optimizing online ordering and delivery in an effort to maintain service despite ongoing dining bans. While the restaurant industry has relied heavily on these services during the pandemic, after a year of primarily takeout and delivery, restaurants are feeling the weight of […]

Vast majority of diners plan to maintain digital ordering habits

Ninety-two percent of restaurant customers who are fully vaccinated plan to continue digital ordering at least as often as they do now, according to new research from Paytronix and PYMNTS. Conversely, just eight per cent plan to return to dine-in as they did prior to the pandemic. Thirty-two percent of independent, full-service restaurant customers who are […]

Restaurants are shifting gears to a co-pilot model

By Laurent May & Alen Puaca The COVID-19 pandemic, as brutal as it has been for the restaurant industry, has given us a chance to reassess how we can interact with our customers and take bold steps to create new dining experiences. Thinking about returning to traditional dining is, in some ways, like watching an […]

Outlasting the pandemic: How tech is helping restaurants evolve

By Mo Chaar As restaurants grapple with ongoing closures throughout the pandemic, it’s clear that dining as we know it might never be the same. Bans on indoor dining in provinces like British Columbia have been detrimental as businesses watch Ontario’s restaurant industry with bated breath, which has already been set back more than $100 […]