Testing high-touch surfaces in grocery stores for COVID-19

By Maleeka Singh, Lawrence Goodridge, Maria G. Corradini, Robert Hanner, and Steven Newmaster As the COVID-19 pandemic wears on, and the virus continues to circulate, the transmission risks of everyday interactions may become an ongoing concern. A recent study at the University of Guelph looked at the risk of COVID-19 exposure from high-touch surfaces within […]

The importance of TikTok for restaurants: the clock is ticking

Restaurants are on a constant journey to innovate and broaden their reach, and the pandemic has only intensified this need. When it comes to social media, Instagram and other ubiquitous platforms have led the way in recent years, but TikTok for restaurants is becoming increasingly essential. In a day when TikTok has arguably overtaken Instagram […]

3 ways restaurant staff & customers can communicate to prevent food allergy reactions

By Timothy Wingate, Joshua Bourdage, Malika Khakhar, and Samantha Jones Public health researchers have called food allergy reactions “a growing public health epidemic in Canada” affecting around one in 13 Canadians and one in five Canadian households. Dining out can be risky and stressful for people with allergies, in part because many restaurant employees lack […]

Comparing merchant services and POS systems

The COVID-19 pandemic has had many far-reaching impacts on foodservice and hospitality. One of them is the proliferation of POS systems. The industry was already trending towards technological innovation in both front and back of house before the last 18 months, but revamping POS systems has become an increased focus for many operators since the […]

Handling the continuing restaurant labour shortage

It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]

Vaccination mandates: How to handle asking for proof

Updated September 16 Vaccination mandates are the topic on everyone’s lips right now. In Canada, numerous provinces beginning with Quebec and going on to include others such as B.C. and later Ontario and Alberta have either already introduced or have announced the implementation of vaccine certificates. This move, which has also been seen in some […]

The hiring dilemma: Luring restaurant workers amid pandemic damage

Foodservice is facing a staffing crisis as many laid off workers show understandable reluctance to return. So what can operators do? By Tom Nightingale It’s been well-documented that the effects of the COVID-19 pandemic on tight-margin industries like foodservice and hospitality were particularly devastating as closures and numerous restrictions have affected the last 16 months. […]

Avoiding restaurant patio pests this summer

By Alice Sinia Efforts to return to pre-pandemic activities coupled with warmer weather means patrons are heading back to restaurant patio dining. At the same time, customers and employees still expect restaurants to do their part in helping keep them safe while they dine. In many ways, restauranteurs already have this top of mind, deploying […]

Preparing yourself for summer reopening & recovery

Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark […]

11 social media marketing best practices for restaurants

You’ve pivoted. You’ve survived. Now, it’s time to thrive. By Sabrina Falone All marketing, both traditional and digital, is about sharing your brand’s messaging in a way that creates an emotional response that inspires people to spend money with your company. That’s certainly no different with social media marketing. Social media is a great way […]