Optimizing third-party integrations: How restaurants can save money

By Mo Chaar Varying stages of lockdowns across the country have restaurants nationwide optimizing online ordering and delivery in an effort to maintain service despite ongoing dining bans. While the restaurant industry has relied heavily on these services during the pandemic, after a year of primarily takeout and delivery, restaurants are feeling the weight of […]

Restaurant Branding During COVID-19: Being memorable

The final chapter of our three-part look at restaurant branding during the pandemic looks at how to build a unique brand identity to stand out in a crowded market. By Doug Radkey Within this series, we’ve learned the importance of a brand guide along with consistent brand messaging, and come to understand the elements of connection […]

Double down on reducing food waste

Here are 5 tips for reducing food waste and saving your food & money. By Lucia Weiler, BSc, RD, PHEc Reducing food waste at home is a priority issue for the National Zero Waste Council. Did you know that Canadian households waste more food than they realize? Think for a moment – what foods do […]

Three steps to avoiding washroom pests

Washroom pests should be the last thing on your guests’ minds. That’s only possible if pest management remains a focus. By Alice Sinia Washroom care is critical to creating a favourable impression. Patrons expect facilities to be in sanitary and working order, which means routine vigilance must be taken in these delicate areas. Hopefully, washroom […]

Common restaurant operations mistakes – and how to fix them

During the COVID-19 pandemic, running smooth restaurant operations has become harder than ever. Thankfully, some surefire tips can help.

Restaurant Branding During COVID-19: Building connection with your community

In Part II of our three-part look at restaurant branding during the pandemic, we assess how operators can build a lasting connection with their community. By Doug Radkey In Part I of this series, the word connection was used often. When you are building or rebuilding the essence of a brand, it is all about the connection […]

Restaurants can learn from sports to drive customer loyalty

By Mo Chaar As sports fans across the country don their team jerseys to cheer loudly with their household from their couch and set the pace for a new normal of household homegating, restaurants should look to major sports franchises for inspiration on driving customer loyalty and rebuilding their customer base. Restaurants have been put […]

Finding success through flexible financing

Calgary’s Blowers & Grafton has thrived during the pandemic thanks to painstaking planning and Merchant Growth’s solutions By Tom Nightingale Foodservice and hospitality is often a fine-margin business even at the best of times. There’s so much to juggle financially, from day-to-day product and operational expenses to salaries, from rent and insurance to health and […]

Restaurant Branding During COVID-19: Developing your brand guide

In Part I of a new three-part look at restaurant branding during the pandemic, we assess how operators can lay solid marketing foundations By Doug Radkey Hospitality, since the beginning of time, has been about building connections. That right there is not going to change, even with a global pandemic thrown our way. Even though […]

The case for tamper-evident food packaging

How tamper-evident packaging improves food safety and customer satisfaction. By Paul Rutherford It’s no surprise that the COVID-19 pandemic has led to an enormous increase in restaurant delivery and takeout sales. In fact, a recent Dalhousie University study found that the number of Canadians ordering food once a week increased from 29.6% to 45.4% between […]