Comparing merchant services and POS systems

The COVID-19 pandemic has had many far-reaching impacts on foodservice and hospitality. One of them is the proliferation of POS systems. The industry was already trending towards technological innovation in both front and back of house before the last 18 months, but revamping POS systems has become an increased focus for many operators since the […]

Handling the continuing restaurant labour shortage

It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers […]

Vaccination mandates: How to handle asking for proof

Updated September 16 Vaccination mandates are the topic on everyone’s lips right now. In Canada, numerous provinces beginning with Quebec and going on to include others such as B.C. and later Ontario and Alberta have either already introduced or have announced the implementation of vaccine certificates. This move, which has also been seen in some […]

The hiring dilemma: Luring restaurant workers amid pandemic damage

Foodservice is facing a staffing crisis as many laid off workers show understandable reluctance to return. So what can operators do? By Tom Nightingale It’s been well-documented that the effects of the COVID-19 pandemic on tight-margin industries like foodservice and hospitality were particularly devastating as closures and numerous restrictions have affected the last 16 months. […]

Avoiding restaurant patio pests this summer

By Alice Sinia Efforts to return to pre-pandemic activities coupled with warmer weather means patrons are heading back to restaurant patio dining. At the same time, customers and employees still expect restaurants to do their part in helping keep them safe while they dine. In many ways, restauranteurs already have this top of mind, deploying […]

Preparing yourself for summer reopening & recovery

Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark […]

11 social media marketing best practices for restaurants

You’ve pivoted. You’ve survived. Now, it’s time to thrive. By Sabrina Falone All marketing, both traditional and digital, is about sharing your brand’s messaging in a way that creates an emotional response that inspires people to spend money with your company. That’s certainly no different with social media marketing. Social media is a great way […]

What today’s diners are looking for in patios

With outdoor dining on various provinces’ agendas heading into summer, David Hopkins offers the need-to-know. By David Hopkins Two years ago, consumers ranked restaurant patios primarily based on their “vibe”, their menu, and their crowd. Now, getting on for 16 months into the pandemic, that can’t be further from the truth. In 2021, it’s all […]

The Instagram Effect: How social media impacts foodservice

By Sylvia Tomczak Influencers, inspiration, and innovation — that’s all part of the Instagram effect. The way we consume media has changed drastically in the last decade, pushing further away from print and closer toward digitally-driven media. As generations like Gen Z are raised on technology and computer culture, the world is continuing to undergo […]

How to promote your restaurant’s online ordering app

By Jessica Zekry The pandemic has forced restaurants and consumers alike to change their behaviours overnight. Online ordering was a growing trend for several years until it became the only way to keep restaurants afloat and diners served. The value and utility that this service offers has certainly allowed it to make its way into […]