Consumer Research

  • OpenTable aims to help halt Canadian reservation no-shows

    September 17, 2021
    Canadians are eagerly returning to their favourite spots, with COVID-19 restrictions lifted to some extent everywhere across Canada and restaurants open again across the country. However, OpenTable data suggests that reservation no-shows are persisting as a problem for the industry. The provider of online restaurant reservations found that over 75 per cent of its restaurant partners ...
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  • Canadians want indoor dining, technology, and to support local

    September 13, 2021
    Canadians are looking forward to returning to restaurants as long as safety measures are in place finds the 2021 Discerning Diner Report from Angus Reid and Restaurants Canada. In particular, 89 per cent of Canadians are looking forward to eating out with friends and family, with 64 per cent going so far as to say ...
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  • Consumers demanding more ordering and loyalty options

    September 8, 2021
    Restaurant customers want to use multiple ordering and purchasing options and restaurants must respond if they are to capture more business, finds a new report from Paytronix. The Delivering on Restaurant Rewards: The Value of Multichannel Ordering Options report from Paytronix and PYMNTS also recommends that restaurants should reimagine their loyalty engagement strategies and expand the ...
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  • QSR diners prefer engaging with staff over technology

    September 2, 2021
    A new white paper from JLL’s Big Red Rooster has suggested that diners still prefer engaging with staff at quick-service restaurants (QSR) to a fully technological experience. Most consumers still prefer working with staff throughout their dining experience, reports the research. Over half (54 per cent) want help navigating the menu, 59 per cent want help ...
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  • Quebec vaccine passport takes effect amid widespread support

    September 1, 2021
    The Quebec vaccine passport has officially gone into effect from September 1, meaning that all on-site dining patrons at restaurants must now require proof they have received double vaccination. To enter restaurants or bars for indoor or outdoor dining, as well as many other non-essential businesses and services, Quebecers aged 13 and up must show a ...
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  • Delta variant affecting restaurant business, customers split on vaccines passports

    August 27, 2021
    As the long, long story of COVID-19’s effect on foodservice continues, the delta variant is wreaking havoc on restaurant business amid varying consumer confidence and mixed opinions on COVID-19 restrictions. Six out of 10 U.S. adults said they have changed their restaurant habits, according to a survey conducted by the National Restaurant Association Research Group. 19 ...
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  • Handling the continuing restaurant labour shortage

    August 26, 2021
    It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers amid pandemic ...
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  • Pushing to fuel a pandemic breakfast resurgence

    August 23, 2021
    Amid statistics suggesting that the way in which consumers eat breakfast is evolving, major brands are launching high-octane breakfast marketing campaigns. They include Kellogg Canada, which is kicking off a decade-long marketing campaign as part of a strategy to get more consumers eating at the start of the day again. The “We’re For Breakfast” initiative focuses on ...
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  • How carpet cleanliness affects consumer confidence

    August 18, 2021
    Impressions about cleanliness in restaurants start from the ground up, and carpet cleanliness is a key factor in creating confidence in consumers. In the wake of the pandemic, assuring visitors of a facility’s commitment to cleanliness is paramount. New research from Whittaker conducted online by The Harris Poll from Aug. 5-9, 2021, among 2,056 U.S. adults found ...
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  • Preparing yourself for summer reopening & recovery

    July 12, 2021
    Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark summer reopening ...
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  • Consumers and food companies want to fight climate change

    July 6, 2021
    From field to table, the sustainability of the modern food industry is a topic of growing concern across the world. Though things were already moving in that direction, the COVID-19 pandemic has meant that Canadian consumers are increasingly demanding that food companies take action to reduce the impact of the sector on climate change and ...
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  • Tipping remains important but are attitudes shifting?

    July 1, 2021
    Canadians largely recognize that tipping is becoming increasingly important for the foodservice and hospitality industry amid the devastating impacts of COVID-19. However, there are some signs that attitudes may be changing. Foodservice and hospitality has always relied on tipping to a significant extent. The pandemic, though, is causing something of a reevaluation of how the industry ...
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  • Nearly half of Canadians plan to imminently return to indoor dining

    June 23, 2021
    With lockdowns and other COVID-19 restrictions beginning to lift across Canada and vaccine rates continuing to climb, more and more patrons are ready to return to indoor dining. According to data from The NPD Group, nearly half (46 per cent) of Canadians plan to physically eat at a restaurant, bar, or coffee shop in light of ...
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  • Online grocery supplementing physical shopping, not replacing

    June 21, 2021
    Online grocery shopping has seen increased uptake during the COVID-19 pandemic but it appears that has mainly been as a supplementary option alongside in-store shopping, rather than a replacement for it. More than half (53 per cent) of Canadians are now doing some of their grocery shopping online, while an additional 30 per cent say they ...
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  • Canadian F&B manufacturing estimated to grow 15% in five years

    June 9, 2021
    As Canadian foodservice continues to begin to rebound from the ongoing COVID-19 pandemic, manufacturing is expected to see more positive days ahead. BDC’s latest Food and Beverage Manufacturing Outlook estimates that food and beverage manufacturing, Canada’s second-largest manufacturing industry, will grow by 15.6 per cent in the next five years. The sector is anticipated to grow by 2.4 ...
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