Industry Statistics

  • How restaurants can embrace change in the age of the hermit consumer

    April 15, 2024
    By Brittain Brown There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering in, ...
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  • What restaurant loyalty programs look like in 2024

    January 23, 2024
    Loyalty programs have been popping up everywhere in the last few years, as restaurants focus on getting to know their customers and using data to better manage the business. However, loyalty programs continue to evolve as consumer preferences change, and 2024 brings a new level of personalization to loyalty as we know it. Studies show that ...
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  • Today’s tipping trends

    November 23, 2023
    Tip-flation and fee fatigue have been in the news as high inflation continues and consumers look to save their pennies. With costs continuing to rise, are consumers tipping and how do they feel about the shift in tipping culture? Reports show that consumers have negative feelings towards tipping, with about 30 per cent of consumers feel ...
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  • How restaurants can navigate fee fatigue

    October 30, 2023
    By Brittain Brown “Fee fatigue” refers to the endless surcharges associated with purchasing services – a thorn in the side of restaurant operators. To stay competitive, restaurants have had to continually upgrade their technology to meet industry demands, but more systems mean more hidden expenses. This exhaustion can be attributed to a variety of sources ...
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  • What’s new in restaurant real estate?

    October 3, 2023
    As the foodservice industry continues on its road to recovery, many restaurants and chains are looking at expanding, but what are the possible pitfalls in today’s restaurant real estate? Experts are seeing a significant rise in real estate demand, many looking for multiple drive-thru lanes as part of their expansion. According to Emily Durham, senior vice ...
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  • The evolution of QSR loyalty programs

    September 8, 2023
    Today’s crowded marketplace means there’s fierce competition for restaurants to stand out and cultivate customer loyalty. With the average consumer belonging to 16.7 loyalty programs, how can you make yours special, add value, and have it work for your business? Loyalty programs are not a new invention, but these days, we are seeing them evolve, with ...
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  • How restaurants are addressing continued supply chain disruption

    August 21, 2023
    As supply chain management issues persist, disruptions, delays, and rising costs continue to make it difficult for many restaurants to manage. Many operators have made changes to their businesses to address these issues, from menu adjustments to a larger supplier list to automation, and more. But some have found that delivery is helping them save ...
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  • Shifting consumer spending and its effect on restaurants

    May 25, 2023
    Consumers are cutting back on discretionary spending as they prepare for a possible recession, but have those cutbacks meant less revenue for restaurants? Are Canadians limiting their restaurant visits as inflation continues to soar? According to a recent study by Capterra,  85 per cent of consumers are worried about the looming recession, and nine out of ...
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  • The current state of the foodservice industry

    May 15, 2023
    As the foodservice industry continues to recover through elevated food prices and ongoing labour challenges, what does it look like in today’s economic landscape? Givex’s annual survey provides insight into diner preferences and industry trends. While inflation and a possible recession have motivated many Canadians to cut back on discretionary spending, the study found that 28 ...
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  • According to experts, there’s no end in sight for food inflation

    April 24, 2023
    Food inflation continues to weigh on restaurants and consumers. We have watched food costs reach record-breaking levels in this last year and experts predict that it will continue beyond 2023, offering elevated numbers into 2025. Current inflation has surpassed previously predicted numbers for 2023, reaching 10.6 per cent in February year over year, significantly above the ...
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  • Sustainability practices that restaurants can learn from hotels

    April 21, 2023
    By Peter Dougherty Adopting sustainability practices is important for restaurants to stay relevant, and there’s a lot to be learned from hotels. Getting away to a hotel is the ultimate luxury for most people: with the big, comfy bed and crisp white sheets, and leaving towels behind to be “magically” replaced with fresh, clean versions. The ...
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  • 2023’s top trends add flavour and colour to restaurant menus

    March 1, 2023
    Each year we see new colours, flavours and ingredients topping the menu trends list, so what’s in store for 2023 menus? Experts predict everything from global influences to splashy colours to nostalgic favourites, and more. Try out some of these top 2023 trends at your restaurant to stay current, get your customers talking, and appeal to ...
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  • Canadian diners are ordering more items off the menu

    February 28, 2023
    According to Technomic’s latest report, the last quarter of 2022 showed diners are ordering more off the menu, even as menu prices saw an increase of about six percent across the board. Only the kids’ menu category saw a decline in menu counts, finishing off the year with numbers down 2.2 percent overall. According to the ...
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  • Food costs continue to soar, even as Canada’s inflation rate slows

    January 19, 2023
    Canada’s inflation rate slowed to 6.3 per cent in December (the lowest it’s been since February 2022), with the cost of living declining 0.6 per cent in November and December. According to reports, the reduced rates are directly related to lower gasoline prices, resulting in December’s lowest one-month dip since April 2020. Food prices, however, continue ...
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  • 2023 brings expansion for some restaurant chains

    January 12, 2023
    Many restaurant chains are still on the path to recovery, continuing to struggle with inflation, supply chain delays, and labour shortages. But for some, 2023 brings the promise of growth and expansion, even amid the possibility of an impending recession.    RELATED: 2023 sees food prices rising even higher As we work towards getting back to pre-pandemic ...
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