June 27, 2024 As the cost of food continues to rise, Canadian diners are adapting their habits and employing creative strategies to stretch their dining dollars. Lightspeed Commerce Inc. has released the results of its recent study, including over 7,500 global dining consumers, to reveal some interesting insight into these evolving trends. In this survey, Canadians weigh-in on ...Read more about this post
May 8, 2024 In today’s inflationary times, consumers are spending their dollars wisely, paying attention to pricing, and weighing where to invest. Restaurants are seeing a drop in visits as guests weigh their purchases, tightening their belts to decrease discretionary spending. However, there is good news for operators: Technomic’s recent webinar reveals some encouraging data to help restaurants ...Read more about this post
April 25, 2024 As inflation continues, many restaurateurs are looking for new ways to engage guests and keep them coming back. It turns out that while technology, eatertainment, and great marketing attract customers, good old-fashioned customer service is what earns their loyalty. The number of guests who visit a restaurant weekly has dropped from 38 per cent to ...Read more about this post
April 15, 2024 By Brittain Brown
There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering in, ...Read more about this post
January 23, 2024 Loyalty programs have been popping up everywhere in the last few years, as restaurants focus on getting to know their customers and using data to better manage the business. However, loyalty programs continue to evolve as consumer preferences change, and 2024 brings a new level of personalization to loyalty as we know it.
Studies show that ...Read more about this post
November 23, 2023 Tip-flation and fee fatigue have been in the news as high inflation continues and consumers look to save their pennies. With costs continuing to rise, are consumers tipping and how do they feel about the shift in tipping culture?
Reports show that consumers have negative feelings towards tipping, with about 30 per cent of consumers feel ...Read more about this post
October 30, 2023 By Brittain Brown
“Fee fatigue” refers to the endless surcharges associated with purchasing services – a thorn in the side of restaurant operators. To stay competitive, restaurants have had to continually upgrade their technology to meet industry demands, but more systems mean more hidden expenses. This exhaustion can be attributed to a variety of sources ...Read more about this post
October 3, 2023 As the foodservice industry continues on its road to recovery, many restaurants and chains are looking at expanding, but what are the possible pitfalls in today’s restaurant real estate? Experts are seeing a significant rise in real estate demand, many looking for multiple drive-thru lanes as part of their expansion.
According to Emily Durham, senior vice ...Read more about this post
September 8, 2023 Today’s crowded marketplace means there’s fierce competition for restaurants to stand out and cultivate customer loyalty. With the average consumer belonging to 16.7 loyalty programs, how can you make yours special, add value, and have it work for your business?
Loyalty programs are not a new invention, but these days, we are seeing them evolve, with ...Read more about this post
August 21, 2023 As supply chain management issues persist, disruptions, delays, and rising costs continue to make it difficult for many restaurants to manage. Many operators have made changes to their businesses to address these issues, from menu adjustments to a larger supplier list to automation, and more. But some have found that delivery is helping them save ...Read more about this post
May 25, 2023 Consumers are cutting back on discretionary spending as they prepare for a possible recession, but have those cutbacks meant less revenue for restaurants? Are Canadians limiting their restaurant visits as inflation continues to soar?
According to a recent study by Capterra, 85 per cent of consumers are worried about the looming recession, and nine out of ...Read more about this post
May 15, 2023 As the foodservice industry continues to recover through elevated food prices and ongoing labour challenges, what does it look like in today’s economic landscape? Givex’s annual survey provides insight into diner preferences and industry trends.
While inflation and a possible recession have motivated many Canadians to cut back on discretionary spending, the study found that 28 ...Read more about this post
April 24, 2023 Food inflation continues to weigh on restaurants and consumers. We have watched food costs reach record-breaking levels in this last year and experts predict that it will continue beyond 2023, offering elevated numbers into 2025.
Current inflation has surpassed previously predicted numbers for 2023, reaching 10.6 per cent in February year over year, significantly above the ...Read more about this post
April 21, 2023 By Peter Dougherty
Adopting sustainability practices is important for restaurants to stay relevant, and there’s a lot to be learned from hotels. Getting away to a hotel is the ultimate luxury for most people: with the big, comfy bed and crisp white sheets, and leaving towels behind to be “magically” replaced with fresh, clean versions. The ...Read more about this post
March 1, 2023 Each year we see new colours, flavours and ingredients topping the menu trends list, so what’s in store for 2023 menus? Experts predict everything from global influences to splashy colours to nostalgic favourites, and more.
Try out some of these top 2023 trends at your restaurant to stay current, get your customers talking, and appeal to ...Read more about this post
