Delivering on Delivery: Fries that go the distance

When it comes to dining, convenience continues to be top of mind for consumers. Online ordering, on-demand expectations and hectic schedules are changing the way people eat. They are increasingly looking for speed and ease without sacrificing quality, taste and variety.

Last year, delivery and take out outperformed total traffic across full service, QSR and retail foodservice channels. And, with an abundance of third-party online apps to choose from, it is easier than ever to take advantage of delivery and take out opportunities to grow your business.

But there are also number of factors you should consider when making the leap into delivery, not the least of which is food quality, because while consumers crave easier options, they are not willing to sacrifice food quality or taste for this convenience.

How can you capitalize on the shifting industry landscape? What do you need to do to adapt to this new market opportunity? And, how do you ensure that the food quality your customers experience at home is in-line with what they would expect in your restaurant?

Success starts with menu selection

As you plan your delivery menu, there are several critical factors to consider. Finding the right balance between associated costs, what consumers crave and delivering on expectations with signature dishes is key.

Fried appetizers, snacks and sides show strong development and payoff potential and can help increase cheque size, especially as we continue to see a drop in beverage sales as a result of delivery. In fact, research shows that adding a fried appetizer selection to your delivery menu can increase profits by 38 per cent[1]. They are also a great delivery option because they are popular and profitable.

Delivery can also be an opportunity to test new products, offering customers something new to try. Customers are drawn to smaller price points so to meet and even exceed the minimum order threshold, consider featuring special product options or offerings to grow dining checks, such as small sized apps or a delivery fee deal after a specific cheque size.

Delivering consistent quality

One of the biggest issues when it comes to delivery is consistency and quality control. Some food items, like pizza, have mastered delivery. Others require a little more innovation. Ensuring that the food being delivered is as good as it is in the restaurant is critical to success. In fact, according to Technomic, 94 per cent of Canadian consumers expect the same or better food quality when ordering delivery as they do when dining in the restaurant. Herein lies the challenge: How do you ensure your customers get the quality they expect?

To meet that challenge McCain has introduced SureCrisp™: a game-changing fry that allows you to offer a consistently crispy fry across delivery, takeout and on-premise channels.

Perfect for delivery, SureCrisp is the only natural looking fry on the market made to maintain crispiness — for over 30 minutes — from your kitchen to the customer’s door. Now you can serve your most profitable side with confidence, no matter where your food is enjoyed.

Adding McCain SureCrisp fries will give you the confidence to tackle delivery, knowing your customers will enjoy and profits won’t suffer.

In addition, you have to make sure you’re packaging the food properly. McCain Foodservice tested several delivery packages to determine the best options for packing French fries and appetizers. Here is what we discovered worked best:

  • Use open mouth containers and place near the top of the bag
  • Refrain from using Styrofoam
  • Insert napkins between fry containers to absorb steam
  • Vented packaging to release steam and preserve crispness
  • Clear packaging to ensure accuracy
  • Separate hot and cold items
  • Place condiments on the side
  • Seal delivery bag to void tampering

Finally, consider setting a delivery radius, limiting the distance travelled to within a few kilometres of your restaurant to ensure food arrives hot and fresh.

By keeping the above in mind, diving into delivery may present a new opportunity to build customer loyalty and drive greater business success while maintaining a focus on profit.