Getting the right people for the guest proposition you offer is the most important step in giving your guests great service. Once you have good people, you need to turn your mind to getting the most out of them.
Well-trained staff are able to consistently execute your service practices. Think of all the things a front-of-house or a back-of-house teammate needs to get right every day. It can be a mind-boggling list, and all of it gets done by staff who make a few bucks over $10 an hour.
Training does cost time and costs money. So why do it, why train? Why not just be fussy and only hire seasoned staff? A few good reasons include :