Reliance Commercial Solutions

Maintenance solutions designed to take the pressure off

Reliance Commercial Solutions™ is here to make foodservice operators’ lives that much easier

Foodservice is a difficult industry to thrive in without having your attention diverted by maintenance of your vital equipment. Owners and operators neither want nor need to have to take time out from their day-to-day to fix a piece of machinery, or to have to spend time negotiating for a repair to be made. Running a successful restaurant is always a fine balance between sustaining growth and profitability and the need to keep customers and consumable products fresh and safe. During the COVID-19 pandemic in 2020, that challenge has only intensified within the industry with revenue down, costs up, slimmer margins, and a sharper focus on cleanliness, hygiene, and safety.  

Thankfully, Reliance Commercial SolutionsTM is here to help. With getting the essentials right having become more important than ever in the current landscape, the last thing restaurant operators want or need is to have to worry about losing time or incurring out-of-pocket repair expenses relating to essentials like HVAC, plumbing, and electrical equipment. The security and reliability offered by Reliance’s rental and maintenance services make it that much easier to focus on day-to-day operations.

A comprehensive rental program

RelianceTM provides rental services to over 20,000 commercial business applications across Canada. It is renowned for its water heater rental portfolio but that’s just the tip of the iceberg; it also offers rentals for equipment like HVAC and water purification. Through Reliance taking ownership of equipment, business and facility owners and operators get the advantage of high-efficiency and high-performing equipment without the burden of repair and maintenance costs. If any issues arise regarding repairs, they can simply call one centralized number. One of Reliance’s 800+ licensed and trained technicians will come in and service that equipment as part of the rental program with a four-hour service response.* It means operators can continue to run their business safely knowing their equipment is being properly maintained.

In the last year and a half, Reliance has also adopted a system where, if an operator has a commercial-sized asset rather than residential, a reminder pops up to offer recommendations for maintenance based on the manufacturers’ requirements. It can also automatically generate a work order for a technician to go out and do the maintenance on HVAC rental equipment.

All in all, the rental program’s service response guarantee includes repairs, assessment of service issues, and regular maintenance. Simple solutions like these are greatly appreciated during a difficult climate for facility and restaurant owners and operators and Reliance is there to help.  

Keeping costs predictable

A key focus for Reliance is establishing and maintaining operators’ cost certainty. The rental program offers access to best-in-class equipment for one predictable monthly payment, with no upfront costs, and eliminates concerns over hidden payments and out-of-sight costs. That ensures restaurateurs aren’t overawed with upfront costs, potentially freeing up more disposable capital. In uncertain times, these are costs that are potentially damaging for facilities and operators. Reliance instils confidence.

There’s also the Reliance Buyback Program, which provides accommodating solutions to help take the pressure off further. Restaurant owners who own their equipment of a certain age can free up vital extra cash by transferring ownership of that equipment to Reliance. In return, depending on the equipment assessed, operators could be eligible to earn up to $20,000 in return. That’s an amount that could be critically useful elsewhere in their operations, particularly in high-stakes times such as these.

With more caution being taken about forward spending, nobody wants to be spending excessive money on things they don’t need to. Reliance understands the challenges that business owners are faced with right now and its experience and expertise means it’s always there to provide solutions.

A no-stress solution

All told, Reliance has 1.4 million customers including residential and commercial applications and provides rental services to over 20,000 commercial business applications across Canada, including multi-location operations like Boston Pizza and Mary Brown’s Chicken. Customers can be confident Reliance has the right skill set and equipment size and type to handle issues on a large scale.

At a time when customer loyalty, positive reviews, and recommendations matter more than ever to restaurant and foodservice operations, creating optimal dining conditions can go a long way. The right HVAC unit creates comfortable internal temperatures, high-performance water heating systems help with maintaining sanitary conditions, efficient water purification systems produce cleaner and potentially better-tasting water, and properly functioning electrical and plumbing keep a restaurant running smoothly. With Reliance’s solutions, there’s no reason to be caught cold.

Need maintenance or repairs on a busy Saturday when most technicians aren’t available? Reliance will be there to eliminate concerns and solve problems that aren’t really in operators’ wheelhouse by offering efficient access to the service customers need when they need it. Prolonged downtimes as a result of broken or faulty equipment can be a nightmare scenario. With Reliance, there’s no need to wake up in a cold sweat.

Take the pressure off with Reliance – maintenance has never been such light work!

*Rental benefits including service response time, included repair and replacement costs and buyback are subject to rental program terms and conditions. Standard installation at no charge. Some additional charges may apply in certain cases (e.g. code-required venting).

™ “Reliance”, “Reliance Commercial Solutions” and the Reliance Commercial Solutions logo are trademarks of Reliance Comfort Limited Partnership.

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