May 26, 2021 By Jessica Zekry The pandemic has forced restaurants and consumers alike to change their behaviours overnight. Online ordering was a growing trend for several years until it became the only way to keep restaurants afloat and diners served. The value and utility that this service offers has certainly allowed it to make its way into new ...Read more about this post
April 14, 2021 The final chapter of our three-part look at restaurant branding during the pandemic looks at how to build a unique brand identity to stand out in a crowded market. By Doug Radkey Within this series, we’ve learned the importance of a brand guide along with consistent brand messaging, and come to understand the elements of connection along with ...Read more about this post
March 17, 2021 In Part II of our three-part look at restaurant branding during the pandemic, we assess how operators can build a lasting connection with their community. By Doug Radkey In Part I of this series, the word connection was used often. When you are building or rebuilding the essence of a brand, it is all about the connection you build ...Read more about this post
February 17, 2021 In Part I of a new three-part look at restaurant branding during the pandemic, we assess how operators can lay solid marketing foundations By Doug Radkey Hospitality, since the beginning of time, has been about building connections. That right there is not going to change, even with a global pandemic thrown our way. Even though we are seeing the ...Read more about this post
February 17, 2021 By Elizabeth Kelly In the world of sales, upselling is often considered an art, but in the restaurant industry, you need to get it down to a science. For successful upsell programs, consistency is key. Here are four steps to designing an upselling strategy that will increase your restaurant’s revenue: Step 1: Decide on your pairings Put thought into ...Read more about this post
April 24, 2018 By Donald Burns
How do you feel about your sales? Are you happy? Satisfied? Do you wish they were better? I’m going to take a wild guess that you want them to be better. Welcome to the common dilemma many restaurants face: trying to use marketing to drive more guests in the front door.
As more restaurants ...Read more about this post
February 7, 2018 By Matt Rolfe
Have you or your leadership team ever come up with a concept that you passionately agreed was the best idea or direction forward for your team or business, yet the idea failed or did not get implemented? This is commonplace for so many businesses and it is the difference between average and high-performing ...Read more about this post
January 16, 2018 By Steven Chester
Your servers, back-of-house staff and hosts are often your restaurant’s biggest supporters, so keeping your staff encouraged and motivated is paramount. One key way to keep your employees engaged is through an effective social media strategy.
The first step to bringing your restaurant employees into the social media fold is encouragement. While some of ...Read more about this post
September 18, 2017 By Mark Goren
There’s no doubt that running a restaurant has its challenges. Whether you’re opening your doors soon or running an established business, you should seriously consider how a few simple online marketing tactics can help you drive traffic, phone calls and menu views. Follow these simple yet critical steps to build a solid digital ...Read more about this post
August 24, 2017 By Katrina McKinnon
Every entrepreneur starts their own business with only one goal: to succeed. However, a vast majority of business owners have absolutely NO clear idea about how exactly to achieve the desired success.
If you are one of those who wants to enjoy a good reputation and run a popular restaurant, you must be aware ...Read more about this post
August 3, 2017 By Laura Zaplantynsky-Bell
Kids and family marketing insights from the NRA Show, Chicago, May 20-23, 2017
Upon returning home from the annual National Restaurant Association Show in Chicago — the largest annual gathering of the restaurant, foodservice and hospitality industry — we at Kidzsmart reflected on all the fascinating new trends impacting our industry, including plant-based proteins, ...Read more about this post
April 13, 2017 By Jordan Knox
Choosing the correct marketing vehicle for a restaurant can be a daunting task. With new social media platforms popping up regularly and conventional marketing becoming more specific, it is important to know how to effectively use both. Social media is most effective when the content is consistent, so focusing on one or two ...Read more about this post
March 30, 2017 By Sean Beckingham
Social media applications today have a very similar story to the smartphones they find themselves downloaded onto: You finally learn how use it, you get used to its features and then three months later, a shiny newer version comes out with features both new and old.
Meanwhile, popular photo sharing application Instagram has added ...Read more about this post