Back of House

  • The all-areas future of restaurant automation

    April 28, 2022
    By Megan Prevost Recent years have seen a real insurgence of automated technology throughout the restaurant industry. In both quick-service and full-service restaurants, business owners have replaced cashiers with tablet-like ordering devices. In 2022, restaurant automation is all around us. While McDonald’s and Panera Bread are two quick-service establishments known for these devices, more and more businesses ...
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  • Mitigating labour shortages with automation could drastically impact workers

    April 25, 2022
    By Geraint Harvey Last month, unemployment in Canada reached a record low of 5.2 per cent. Alongside low unemployment, many industries saw — and are still seeing — a worker shortage, with the number of job vacancies in Canada reaching 900,000 in January. Both of these things are good for workers, right? Prospective employers, desperate for new recruits, ...
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  • One-third of diners are turned off by seeing robot chefs

    April 14, 2022
    The increased use of technology in the restaurant has been well-documented, ranging from automated servers to robot chefs. For example, numerous quick-service restaurants are employing robotics in their kitchens. U.S. burger chain White Castle is introducing Flippy, an aptly-named burger-grilling machine, while Hyundai Robotics is partnering with KFC to develop chicken-cooking robots. Meanwhile, Buffalo Wild Wings has tested ...
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  • Cutting the cord: Upgrading the customer experience

    April 7, 2022
    The pandemic has made clear the importance of internet connectivity for restaurants By Jason Falovo The economic impact of the COVID-19 pandemic on the restaurant industry is well-documented, with the closure of about 12,000 Canadian restaurants since the pandemic started. While online food delivery has grown, full-service visits to restaurants have declined significantly and were down four ...
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  • Prices are rising, but technology can help restaurants stay ahead

    March 25, 2022
    By Mo Chaar Canada’s inflation is at its highest level in over three decades and the price of food is skyrocketing, but this news does not mean that restaurants have to suffer. Technology has helped restaurants survive some of the most challenging times in recent history, and this time is no different. Restaurants can use technology ...
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  • A case study in the value of technology: The Captain’s Boil

    March 25, 2022
    By Andy Huang From the COVID-19 pandemic to staff shortages and supply chain issues, it has been a rough couple of years for the hospitality industry. Restaurateurs looking to expand operations may be hesitant — but with the help of one key ingredient, this dream can become a reality. At seafood chain The Captain’s Boil, we primarily ...
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  • Automation can make the restaurant experience better for everyone — not just robots

    March 9, 2022
    By Laurent May In spite of the challenges of the past two years, there is a future for the restaurant business. Automation has a big role to play, but that doesn’t mean good old-fashioned human hospitality is out of style, or ever will be. We need one just as much as we need the other. This industry ...
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  • Why menu refinement is becoming the name of the game

    February 28, 2022
    By Tom Nightingale Restaurants have faced far more than their fair share of potentially crippling challenges over the last two years, from forced closures to supply chain woes, rising costs across the board, and staff shortages. In response, they have taken to trying out numerous mitigating measures, from temporary outdoor seating to strategic menu price increases to ...
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  • What next for Ontario restaurants at full capacity?

    February 16, 2022
    By Tom Nightingale The rollercoaster that Ontario restaurants have been on throughout the last two years makes Canada’s Wonderland look tame by comparison. Operators and staff have had to get used to drastic shifts to how they can operate, often at short notice, on numerous occasions throughout the pandemic. The latest of those came earlier this week ...
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  • Reporting functions: Restaurants’ unsung hero

    January 25, 2022
    By Mo Chaar The restaurant industry has faced several setbacks over the past year and is still fighting for survival. Pursuing expansion across regions can seem like an impossible task in the current climate. However, there is a facet of restaurant operations that is typically underutilized and can aid growth – reporting functions for data analysis. Having ...
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  • 5 tips for reopening your restaurant in 2022

    January 24, 2022
    By Megan Prevost Over the past two years, sustaining a profitable restaurant has proven difficult. Even some of the best, well-off local shops closed because of the changes in the restaurant industry. With coronavirus restrictions lifting and more people going out to eat, 2022 might be the perfect time for reopening your restaurant.  Many business owners may ...
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  • The perfect solution for the post-pandemic kitchen

    January 18, 2022
    An evolving world of foodservice requires an evolving kitchen. For many chefs, cooks, and restaurateurs, conventional appliances and equipment no longer cut the mustard. In an industry constantly facing new challenges, time and money are resources nobody can afford to waste. The wide range of commercial foodservice facilities may have different customers and different menus, but ...
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  • In 2022, high-tech solutions can help deal with disruptions

    January 14, 2022
    By Laurent May In the business and tech worlds, the word “disruption” gets tossed around a lot — usually with positive connotations, as when a new innovation changes an industry for the better. The world in general has seen major disruptions over the past couple of years, and not always the good kind. As has been ...
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  • Assessing how restaurant shifts have been changed by COVID-19

    January 3, 2022
    A common topic of discussion in the latter half of 2021 within the foodservice industry was the ongoing labour shortage. That has been well-documented, but what about those staff who have been clocking in to their restaurant shifts throughout the pandemic? COVID-19 hasn’t just caused the workforce to shrink and stretched restaurant operations in both ...
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  • Minimum wage hike presents opportunity for restaurants

    December 8, 2021
    By David Hopkins Ontario’s minimum wage is going up again on January 1, 2022. And this time, unlike in the past, the minimum wage for servers will also rise significantly. It is set to increase almost 20 per cent, from $12.55 to $15 per hour. This comes at a time when most restaurants are trying to ...
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