April 12, 2021 A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners cite ... Read more about this post
March 30, 2021 RestoBiz spoke to numerous foodservice operators about the bold steps they have taken to keep moving forward throughout COVID-19. By Tom Nightingale Faced with mounting pressure, closures, razor-thin margins, and a range of health and business concerns, foodservice operators have had to tread where they have never stepped before during the COVID-19 pandemic. Battening down the hatches and ... Read more about this post
March 26, 2021 By John Kelly There’s no question that the coronavirus pandemic — along with the accompanying lockdowns and restrictions — forced brick-and-mortar businesses, from retailers to restaurants, to find new ways to serve their customers and spurred a wave of innovation across many industries. As the coronavirus vaccine rollout expands, COVID-19 cases and deaths largely continue to drop, and U.S. ... Read more about this post
March 20, 2021 During the COVID-19 pandemic, running smooth restaurant operations has become harder than ever. Thankfully, some surefire tips can help. Read more about this post
March 19, 2021 Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home. By Peter Klayman With the pandemic altering the definition of “normal” across industries, Quick Service Restaurants (QSR) have been amongst the fortunate few able to stay afloat. While foot traffic to fast food and casual dining ... Read more about this post
March 15, 2021 The hot restaurant concept of ghost kitchens are spreading like wildfire. By Tom Nightingale It’s well-established by this stage that ghost kitchens are the new hot concept born out of — or at least accelerated by — the COVID-19 pandemic. The first ghost kitchen appeared in New York in 2013. It was already growing steadily but, ... Read more about this post
March 4, 2021 The debate around third-party delivery apps is intensifying amid the economic impacts of COVID-19 By Tom Nightingale For the foodservice businesses and restaurants that have been able to survive the last 12 months of COVID-19 pandemic, keeping up with the fast rate of change has been vital. In particular, operators across the country have had to lean ... Read more about this post
February 22, 2021 Operators must get to know restaurant insurance and protect themselves and their business with pandemic uncertainty continuing indefinitely. Read more about this post
February 22, 2021 Calgary’s Blowers & Grafton has thrived during the pandemic thanks to painstaking planning and Merchant Growth’s solutions By Tom Nightingale Foodservice and hospitality is often a fine-margin business even at the best of times. There’s so much to juggle financially, from day-to-day product and operational expenses to salaries, from rent and insurance to health and safety measures. ... Read more about this post
February 17, 2021 By Elizabeth Kelly In the world of sales, upselling is often considered an art, but in the restaurant industry, you need to get it down to a science. For successful upsell programs, consistency is key. Here are four steps to designing an upselling strategy that will increase your restaurant’s revenue: Step 1: Decide on your pairings Put thought into ... Read more about this post
January 26, 2021 The 2021 State of the Restaurant Industry Report details the impact of COVID-19, including statistics and trends in labour, menu, and tech. Read more about this post
January 21, 2021 A survey suggests one-third of small businesses currently have mobile apps, but 41 per cent plan to build one to support future growth Read more about this post
December 30, 2020 Redesigning restaurant technology and digitizing operations are key to operators outlasting the COVID-19 pandemic. Read more about this post
December 18, 2020 Digitizing customer loyalty is the way forward for foodservice operations as the pandemic continues into 2021. Read more about this post
December 8, 2020 Restaurants and operators must be careful not to cede control over customer loyalty as off-premises consumption becomes the norm. Read more about this post
