Business

  • How restaurants can embrace change in the age of the hermit consumer

    April 15, 2024
    By Brittain Brown There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering in, ...
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  • Can you improve your restaurant’s online ordering system?

    April 12, 2024
    As off-premise dining stays popular among consumers, operators can differentiate themselves and raise the bar on the customer experience with a better online ordering system. According to TouchBistro’s 2024 Diner Trends Report, 31 per cent of Canadians are ordering delivery and takeout every week, and that’s up from 25 per cent in 2022. Today, online ordering ...
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  • Creating a sustainable menu for your restaurant

    April 10, 2024
    As sustainability continues to be a top priority for consumers, many are looking to frequent restaurants and businesses that align with their values. While many restaurants are focused on reducing waste, using greener suppliers, and lowering their carbon footprint, a sustainable menu is a win-win for your guests and your business. Restaurant benefits Giving your guests what they ...
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  • AI is poised to transform the restaurant industry in 2024

    April 5, 2024
    By Daniel Hawes The restaurant and hospitality sectors are in a time of rapid digital transformation due to the widespread introduction of artificial intelligence (AI) into the consumer space.  AI will significantly influence and reshape these sectors, as operators continue to look for ways to streamline restaurant processes and customer interactions, accelerate internal workflows, and provide ...
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  • What value looks like to today’s restaurant guests

    April 1, 2024
    Inflation and food prices remain high on the list of concerns for consumers, and focusing on value is one way that restaurants can get guests’ attention and capture more business. While LTOs, special offers, and reduced pricing are strategies to increase value, there are ways to engage guests and offer more, without compromising your margins. Service Value ...
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  • Kitchen equipment monitoring for enhanced operational efficiency

    March 27, 2024
    By Madan Kanala In recent years, the landscape of multi-unit food service operations has been plagued by financial volatility. Despite a resurgence in consumer dining habits post-pandemic, these businesses continue to encounter unique hurdles. Escalating food and beverage inventory costs pose significant operational challenges in the kitchen, exacerbating thin profit margins amidst persistent battles against inflation ...
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  • Planning ahead for patio season

    March 26, 2024
    In the next few months, we will see patios steadily open up as the weather warms up and more people want to enjoy dining outside. The warmer weather brings operators the opportunity to bring in more traffic, create a unique dining space, expand the menu, and become a destination for outdoor dining. But with these ...
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  • How much will the carbon tax and climate change affect food prices?

    March 26, 2024
    Inflation has dominated the news and the industry for the last few years, as consumers have seen food prices consistently rise. While we did experience some temporary relief from inflation in February, how much impact will climate change and Canada’s carbon tax impact the industry? Will these factors force restaurateurs to raise their menu prices ...
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  • A spring cleaning checklist for your restaurant

    March 22, 2024
    As traffic picks up with the warmer weather, it’s the perfect time for spring cleaning at your restaurant. From sanitization to décor to safety, give your restaurant the attention it needs to get it spring and summer-ready. Front of house Start with the first thing people see, your entranceway and your mats. Give your floors a deep ...
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  • Food production and its impact on restaurants

    March 21, 2024
    By Devon Graham Food production is a vital part of the foodservice industry, from the farm to the table, and the challenges that producers are facing can directly impact the restaurant’s menu, inventory, and customer satisfaction. Whether you are dealing with small-batch producers or larger companies, supply chain issues continue to plague the foodservice industry. Small-batch food ...
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  • Addressing restaurant cancellations and no-shows

    March 20, 2024
    As restaurateurs continue to balance thin margins and staffing shortages, more have begun taking steps to deter diners from last-minute cancellations (or not coming at all) as a way to try and manage their costs. According to studies, 17 per cent of U.S. restaurants charged at least one cancellation fee in January, up four per cent ...
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  • Celebrities are helping restaurants get attention

    March 19, 2024
    Along with traditional and social media marketing, more restaurants and QSRs have begun to promote relationships with celebrities in recent years to try and tap into their fan bases and increase notoriety. This marketing trend takes sponsorship to the next level, capitalizing on as many mediums as possible to get people talking. From Justin Bieber’s campaign ...
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  • Is breakfast making a comeback?

    March 18, 2024
    Restaurants have typically relied on commuters for breakfast sales, however, with fewer people going into the office, this daypart has seen a significant drop in recent years. But with remote job listings down over 20 per cent over the last six months, will sales start to come back as more people head to the office? ...
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  • Restaurant marketing in 2024

    March 15, 2024
    Standing out from the crowd is vital for restaurants still on the road to recovery and while you might have some tried and true practices, this year offers some marketing trends that can help you get ahead in some new ways. Looking to switch up your marketing strategy and offer something new to your audiences? Whether ...
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  • Essential resources for restaurateurs

    March 14, 2024
    By Dawn Castell As restaurant owners navigate the dynamic landscape of the food service industry, access to comprehensive resources is essential for optimizing operations, enhancing customer experiences, and driving profitability. From streamlining order processing to managing inventory and marketing efforts, leveraging the right tools and support systems can empower restaurant owners to thrive in a competitive ...
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