Business

  • Tip pooling to help restaurateurs simplify tip management

    September 15, 2021
    As restaurants continue to navigate the current labour shortage, the topic of tip culture and tip management is under the spotlight. Amid the reopening of indoor dining and customers’ desire to support local businesses during the pandemic, restaurant tips increased by a remarkable 18 per cent in 2021 compared with 2019, reports restaurant team management platform ...
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  • Minimum wage increase coming to Ontario, three other provinces

    September 14, 2021
    On October 1, a minimum wage increase likely to affect numerous foodservice and hospitality operations will come into effect in four Canadian provinces. In Ontario, the general minimum wage applying to most employees will increase by 10 cents from $14.25 to $14.35 per hour. A 10 cent raise will also be applied to the student minimum ...
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  • Consumers demanding more ordering and loyalty options

    September 8, 2021
    Restaurant customers want to use multiple ordering and purchasing options and restaurants must respond if they are to capture more business, finds a new report from Paytronix. The Delivering on Restaurant Rewards: The Value of Multichannel Ordering Options report from Paytronix and PYMNTS also recommends that restaurants should reimagine their loyalty engagement strategies and expand the ...
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  • Restaurant takeaways: what we learned from takeout

    September 3, 2021
    By Mo Chaar Closures and restrictions during the pandemic left many restaurants in dire straits in 2020 as they fought to retain customers and reach new audiences. In many cities, the fact that offering takeout and delivery was the only means of service forced restaurants to pivot quickly and develop new and creative ways to generate ...
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  • Canadian restaurant menu prices rose 3.1% in July

    August 30, 2021
    Menu prices at restaurants in Canada were 3.1 per cent higher in July 2021 than they were a year ago, reports Restaurants Canada. This represents the largest increase since January 2019, and is over three times the magnitude of the rise in food prices at grocery stores, which climbed by 1.0 per cent. Since January 2019, menu ...
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  • The increasing importance of loyalty programs

    August 27, 2021
    Loyalty programs have become a vital tool for many restaurant operations. They’re nothing new in the foodservice space, but they are certainly evolving as a differentiator in a crowded industry. Not only providing an incentive for customers to come back and spend more money but also making it easier for them to do so in a ...
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  • Vaccination mandates: How to handle asking for proof

    August 23, 2021
    Updated September 16 Vaccination mandates are the topic on everyone’s lips right now. In Canada, numerous provinces beginning with Quebec and going on to include others such as B.C. and later Ontario and Alberta have either already introduced or have announced the implementation of vaccine certificates. This move, which has also been seen in some European countries and ...
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  • Montreal plastic ban praised as key step on the road

    August 23, 2021
    Environmental experts are praising the Montreal plastic ban that will see the city prohibit the use of some kinds of single-use plastics, but they say Canada is still a long way from its apparent targets of being plastic-free. Montreal Mayor Valerie Plante announced on Wednesday that the city would ban retailers and restaurants from distributing plastic bags in the city ...
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  • What Canadian hospitality can learn from Australia

    August 20, 2021
    By Peter Dougherty This time last year, the future of the Canadian hospitality business — and hospitality in general — seemed unsure. Fortunately, things have changed. The hospitality industry is re-emerging to serve Canadians who are excited to be back at their favourite restaurants, coffee shops, and bars. But we’re not out of the woods yet. ...
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  • Restaurants fear labour shortage will continue

    August 13, 2021
    Canada’s restaurant labour shortage, plaguing the industry in recent months as one of the latest effects of the COVID-19 pandemic, could continue for the foreseeable future. That’s according to Restaurants Canada’s latest Restaurant Outlook Survey, which found that the majority of restaurateurs are still finding serious difficulties in hiring staff. The survey, conducted in early July, found ...
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  • The hiring dilemma: Luring restaurant workers amid pandemic damage

    August 5, 2021
    Foodservice is facing a staffing crisis as many laid off workers show understandable reluctance to return. So what can operators do? By Tom Nightingale It’s been well-documented that the effects of the COVID-19 pandemic on tight-margin industries like foodservice and hospitality were particularly devastating as closures and numerous restrictions have affected the last 16 months. Amid those ...
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  • The 360-degree dining experience & the new climate of guest impulse

    July 25, 2021
    By Laurent May Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe. On-premise guest experience is traditionally guided by the server, as they drive the service from beginning to end. ...
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  • Is it time to include tips in menu prices?

    July 16, 2021
    By Sylvain Charlebois and Poppy Nicolette Riddle Tipping is a cultural practice strongly supported in Canada, with most patrons feeling good about their experiences. However, tips can have hidden consequences for those working in foodservice. With staff recruitment a problem as the easing of pandemic guidelines are allowing restaurants to reopen, our research suggests it may be ...
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  • Preparing yourself for summer reopening & recovery

    July 12, 2021
    Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark summer reopening ...
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  • 11 social media marketing best practices for restaurants

    July 8, 2021
    You’ve pivoted. You’ve survived. Now, it’s time to thrive. By Sabrina Falone All marketing, both traditional and digital, is about sharing your brand’s messaging in a way that creates an emotional response that inspires people to spend money with your company. That’s certainly no different with social media marketing. Social media is a great way to connect and ...
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