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  • Customer analytics: Do you know what you need to know?

    December 8, 2016
    By Don Gray Wikipedia defines analytics as the discovery and communication of meaningful patterns in data and also categorizes different types of analytics such as descriptive, predictive and prescriptive analytics. For those interested in the science around analytics, the above descriptions are a good starting point on a somewhat complex subject. Human beings are naturally analytical; we ...
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  • Helping your business stand out in a crowded marketplace

    November 29, 2016
    By Mark Dempsey Welcome to today’s reality. Consumers are reluctant to visit foodservice. Operators are struggling to differentiate and drive traffic. Tough economic times – such as the rise of the national unemployment rate (up to 7.1 per cent) — ensure that Canadians continue to spend cautiously. Traffic, which is already challenged, will continue to be ...
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  • Foodservice opportunities in the Canadian retail market

    October 20, 2016
    Foodservice expectations, millennial eating habits and online food delivery are just some of the factors impacting the foodservice industry across Canada By Rebecca Melnyk One new trend in commercial property management, specifically retail operations, is incorporating foodservice into bricks-and-mortar stores to discourage guests from shopping online. This pairing of two industries is becoming a more viable option ...
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  • Canadian restaurant accounting standards

    October 17, 2016
    By Douglas P. Fisher, BAS, MSc, FCMC, FCSI In 1993, the Canadian Restaurant Accounting Standards in order to assist independent, small, mid-size and large restaurant chains to use a nationally recognized standard of accounts. These standards were updated in November 2009 with the release of Canadian Restaurant Accounting, Second Edition. The Canadian Institute of Chartered Accountants ...
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  • Top 20 factors for success in the restaurant business

    October 7, 2016
    By Geoff Wilson Success in the restaurant business can be elusive. What’s more, success means different things to different people. Some operators want to just make a living. Others have loftier goals – maximization of market share, achievement of targeted return on investment and so on. Regardless of one’s definition of success, the basics in the ...
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  • Sales tax on food and beverages in Canada

    October 6, 2016
    We’ve compiled the chart below to demonstrate how much sales tax is applied to foodservice meals in each province or territory in Canada. This complete chart is updated quarterly or if amendments are made. If you would like other information that isn’t in this chart, drop us a line!
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  • The challenges and opportunities of operating a foodservice business in Canada

    September 12, 2016
    By Alex Fraser, Cheryl Gardner and David Hopkins The future of Canadian foodservice holds some exciting new opportunities but a few familiar challenges as well. Fresh new concepts with diversified menu offerings, along with innovations in technology, social media and marketing platforms will gain momentum. However, familiar challenges such as a weak Canadian dollar, acquiring and ...
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  • Is your restaurant making at least 15 per cent profit?

    September 1, 2016
    By David Hopkins When I named our company The Fifteen Group in 2001, it was because we believed that any decent restaurant should make at least 15 per cent profit on sales (or potentially more, under the right circumstances). We still stand by that viewpoint today, however if I were naming the company now, it might ...
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  • Do you have what it takes to be a multi-unit franchisee?

    August 30, 2016
    By Helen Fotinos More and more franchisors are targeting multi-unit franchisees to realize their development goals and more and more franchisees are joining the cue to invest in multi-unit/multi-brand concepts. If you are an aspiring multi-unit franchisee, here are a few things to consider before you invest: What’s your goal? Understanding your motivation is critical because there is ...
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  • Mobile apps and restaurant convenience: What are you waiting for?

    August 25, 2016
    By Jennifer Gausby I was running late for work one morning, but was in desperate need of a jolt of caffeine. Thanks to Starbucks’ “mobile order and pay” application, I placed my double tall, non-fat latte order en route, and when I arrived at my local Starbucks my prepaid latte was ready and waiting for me. ...
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  • Mobile payments: Innovation for improved efficiency and customer convenience

    August 22, 2016
    By Alex Barrotti Today, nobody leaves home without their mobile phone. It’s an indispensable device for people of every age – both for business and pleasure. Given our increasing reliance on these devices, it only makes sense that mobile payments – paying for goods and services from a mobile phone – is a trend that is starting ...
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  • Key legal issues for the foodservice industry

    July 28, 2016
    By Chad Finkelstein It is an exciting time to be a restaurant owner. Marketing options to reach customers are limitless. A carefully established brand has more resonance and power than ever before.  Emerging technologies in the area of mobile payment are keeping costs down and transactions moving faster. And the franchise model continues to show its ...
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  • New customers are just a Pokémon Lure away

    July 22, 2016
    By Kavita Sabharwal Pokémon Go, the tremendously popular augmented reality game, was officially released in Canada on July 17. Since then, sidewalks and public spaces near PokéStops have been often overrun by kids and adults alike, all with their heads bent over their phones, trying to catch ‘em all. This craze that has been sweeping the nation ...
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  • Exceeding expectations: David Hannay, Brix & Mortar, Vancouver

    July 11, 2016
    By Sean Moon For Vancouver restaurateur David Hannay and his business partner Patrick Mercer, everything old has become new again. From opening their original restaurant, Brix, in a 1912 heritage building to the recent merging and rebranding of Brix and its next-door sibling, a stylish cocktail lounge called George, Hannay and Mercer seem to have a ...
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  • Online food ordering goes mainstream with delivery apps

    July 5, 2016
    By Sean Beckingham Food delivery services are becoming more popular in Canada, and we’re not just referring to pizza and Chinese take-out. Food delivery apps offer worry-free, hassle-free ways to get a wide range of meals from fast-casual places and popular restaurants. UberEATS entered the market back in February 2015, capitalizing on their successful Uber driving services. ...
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