Business

  • Independent restaurants leaning on virtual brands

    April 28, 2022
    A new collaborative report between Grubhub and Technomic has found that four in 10 (41 per cent of) independent restaurants currently operate virtual brands to leverage persistent demand for delivery from consumers. Generally offering low capital costs and a world of opportunity, virtual brands are all the rage right now, from offering delivery-only channels to satisfy ...
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  • The all-areas future of restaurant automation

    April 28, 2022
    By Megan Prevost Recent years have seen a real insurgence of automated technology throughout the restaurant industry. In both quick-service and full-service restaurants, business owners have replaced cashiers with tablet-like ordering devices. In 2022, restaurant automation is all around us. While McDonald’s and Panera Bread are two quick-service establishments known for these devices, more and more businesses ...
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  • Mitigating labour shortages with automation could drastically impact workers

    April 25, 2022
    By Geraint Harvey Last month, unemployment in Canada reached a record low of 5.2 per cent. Alongside low unemployment, many industries saw — and are still seeing — a worker shortage, with the number of job vacancies in Canada reaching 900,000 in January. Both of these things are good for workers, right? Prospective employers, desperate for new recruits, ...
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  • Food waste equals wasted opportunity for Canada’s food sector

    April 13, 2022
    A new report from food rescue organization Second Harvest has illustrated the severity of Canada’s food waste problem and suggested some core solutions that the food industry can implement to resolve the issue. Second Harvest’s findings show that Canada’s food system wastes almost all of the surplus edible food it produces, when it could instead be ...
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  • The delicate balance between grocery store profit & food security

    April 12, 2022
    By Janet Music & Sylvain Charlebois Food prices in Canada continue to soar in the face of labour shortages, the rising cost of goods and supply chain disruptions. Statistics Canada recently reported that the food inflation rate in the country has reached 7.4 per cent and that it will most likely rise again in the coming ...
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  • Cutting the cord: Upgrading the customer experience

    April 7, 2022
    The pandemic has made clear the importance of internet connectivity for restaurants By Jason Falovo The economic impact of the COVID-19 pandemic on the restaurant industry is well-documented, with the closure of about 12,000 Canadian restaurants since the pandemic started. While online food delivery has grown, full-service visits to restaurants have declined significantly and were down four ...
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  • Pandemic innovations & automation will shape restaurants beyond 2022

    March 29, 2022
    As they bid to stay ahead of the curve through the persistent and evolving challenges of 2022, restaurants plan to continue at least some of their pandemic pivots and add more automation in order to counter ongoing staff shortages.  That’s the conclusion of recent research from payments and technology solutions provider Square, which recently released its ...
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  • Prices are rising, but technology can help restaurants stay ahead

    March 25, 2022
    By Mo Chaar Canada’s inflation is at its highest level in over three decades and the price of food is skyrocketing, but this news does not mean that restaurants have to suffer. Technology has helped restaurants survive some of the most challenging times in recent history, and this time is no different. Restaurants can use technology ...
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  • A case study in the value of technology: The Captain’s Boil

    March 25, 2022
    By Andy Huang From the COVID-19 pandemic to staff shortages and supply chain issues, it has been a rough couple of years for the hospitality industry. Restaurateurs looking to expand operations may be hesitant — but with the help of one key ingredient, this dream can become a reality. At seafood chain The Captain’s Boil, we primarily ...
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  • What restaurants can gain from private dining

    March 23, 2022
    By Sylvia Tomczak It’s exclusive, it’s elusive, it’s underground dining — and it might just be happening in the most obvious of places. All across Canada (and the rest of the world), chefs and restaurateurs have been rethinking the concept of dining out through embracing elements of secret supper club culture. Welcoming social intimacy and offering ...
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  • How much more expensive are food prices becoming in Canada?

    March 21, 2022
    We were warned, and now we’re seeing it happen. Food prices in Canadian grocery stores are soaring, and the trend only looks set to continue. Late in 2021, the annual Food Price Report predicted that Canadian food prices would likely increase by between five and seven per cent in 2022, which was the highest increase predicted ...
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  • Perfecting your online menu experience

    March 15, 2022
    Never has nailing your customer experience been more important. That certainly applies to your online menu at a time when off-premises consumption has become such a staple of the foodservice industry. In a recent webinar titled “Ensuring Great Menu Experience”, Paytronix’s Chris Zeigler talked through how operators can perfect their online menu experience. At the outset, he ...
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  • B.C. hikes minimum wage, ties it to inflation

    March 15, 2022
    British Columbia has become the first province in Canada to tie its minimum wage to the rate of inflation. B.C. is pushing its minimum wage, already the highest among Canada’s 10 provinces, up from $15.20 to $15.65 an hour starting June 1. The increase is the first to be tied to B.C.’s annual inflation rate, which ...
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  • Vancouver patio program amended by City after criticism

    March 14, 2022
    The Vancouver patio program has been amended at short notice by the City following high-profile criticism from the foodservice and hospitality industry. The 2022 guidelines for summer patios at restaurants, bars, and breweries had come under fire from industry associations such as the BC Craft Brewers Guild and the BC Restaurant and Food Services Association. Those ...
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  • Automation can make the restaurant experience better for everyone — not just robots

    March 9, 2022
    By Laurent May In spite of the challenges of the past two years, there is a future for the restaurant business. Automation has a big role to play, but that doesn’t mean good old-fashioned human hospitality is out of style, or ever will be. We need one just as much as we need the other. This industry ...
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