Front of House

  • Technomic experts highlight the 5 Ps of menu innovation

    May 24, 2022
    At the US National Restaurant Association Show last week, experts from Technomic offered advice on how to best tailor a menu to encompass trending flavours and combinations and appeal to consumers’ desire to try new things when dining out. Ultimately, the conclusion was that menu innovation doesn’t require a huge menu overhaul if new options ...
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  • Why creating a story with your menu makes a difference

    May 24, 2022
    By Ralph Zoontjens The term “food marketing” may conjure images of billboards or TV ads, but the restaurant menu is one of the most important touchpoints to engage your customers and keep them coming back. For the past two years, food marketing has been dominated by pandemic-related risk management, but now, restaurants have the freedom to focus ...
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  • What do Canadian diners want from technology in restaurants?

    May 19, 2022
    When it comes to the foodservice industry, consumer trends have rapidly and significantly evolved over the course of the pandemic. One development that has proven it is here to stay, however, is the integration and use of technology in restaurants. Technology has been there to ease restaurants’ concerns, from labour shortages to changing dining operations to supply ...
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  • Canadian foodservice’s midterm trend report

    May 12, 2022
    By Katie Belflower At the start of the year, amid what was still significant COVID-19-related turmoil and evolving restrictions and operations, Technomic mapped out a predicted trend report for the Canadian foodservice industry. Now, five months into 2022 and after so much has changed (again) in the industry and beyond, Technomic has compared its new year predictions ...
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  • The future of tipping should be driven by Canadians, not businesses

    May 11, 2022
    By Simon Pek Tipping has long been a source of significant controversy, spilling over from time to time into the pages of Canadian media. Canadians’ views on tipping remain divided, as a recent survey by researchers from Dalhousie University has found. One reason why tipping garners so much interest is that it reshapes the relationship between workers ...
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  • In mid-spring 2022, where does Canadian foodservice stand?

    May 9, 2022
    By David Hopkins It’s difficult to believe it but we’re already more than a third of the way through 2022. Now, more than two years into the pandemic, Canadian foodservice businesses are continually facing challenges while also experiencing new successes and new innovations. Even as we’re only in the fifth month of the year, there are ...
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  • The pandemic’s main lessons for restaurants? Flexibility and preparation

    May 9, 2022
    By Mo Chaar If COVID-19 has shown restaurants anything, it’s that we live in an unpredictable world. In large part, the industry was unprepared for the pandemic, which had ramifications for every aspect of running a restaurant, from the health and safety of guests to staffing challenges. After two years that saw the industry grappling with lockdowns, ...
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  • Solving the labour shortage is tough but, of course, can be done

    May 6, 2022
    The labour shortage — “The Great Resignation”, as some have termed it — is continuing at varying levels across North American foodservice. But why is is persisting, and what can be done? A new labour report from TouchBistro and 7shifts found that four in five restaurant operators say they are short at least one position. Servers ...
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  • Diners expect smaller portion sizes as inflation continues

    May 5, 2022
    A new survey from back-of-house restaurant management software company MarketMan has found that three-quarters of Americans believe restaurants will cut down on portion sizes as inflation continue. Responding to the survey, 74 per cent of Americans said they think operators will manage increasing food costs by cutting portion sizes while charging customers the same price, and ...
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  • The all-areas future of restaurant automation

    April 28, 2022
    By Megan Prevost Recent years have seen a real insurgence of automated technology throughout the restaurant industry. In both quick-service and full-service restaurants, business owners have replaced cashiers with tablet-like ordering devices. In 2022, restaurant automation is all around us. While McDonald’s and Panera Bread are two quick-service establishments known for these devices, more and more businesses ...
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  • Mitigating labour shortages with automation could drastically impact workers

    April 25, 2022
    By Geraint Harvey Last month, unemployment in Canada reached a record low of 5.2 per cent. Alongside low unemployment, many industries saw — and are still seeing — a worker shortage, with the number of job vacancies in Canada reaching 900,000 in January. Both of these things are good for workers, right? Prospective employers, desperate for new recruits, ...
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  • Is it time to bet on the allure of the bar?

    April 22, 2022
    A recent State of On-Premise webinar from Technomic highlighted how restaurants are refining their operations at the bar to boost traffic and sales as part of their pandemic recovery. In many areas, both casual dining and full-service restaurants are seeing a slow return to high volumes, and Techonomic explained how some operators are concentrating on capturing ...
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  • One-third of diners are turned off by seeing robot chefs

    April 14, 2022
    The increased use of technology in the restaurant has been well-documented, ranging from automated servers to robot chefs. For example, numerous quick-service restaurants are employing robotics in their kitchens. U.S. burger chain White Castle is introducing Flippy, an aptly-named burger-grilling machine, while Hyundai Robotics is partnering with KFC to develop chicken-cooking robots. Meanwhile, Buffalo Wild Wings has tested ...
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  • Most diners want QR codes as a long-term payment option

    April 8, 2022
    Restaurant operators, staff, and patrons have embraced increased technology over the past couple of years, both by preference and necessity. QR codes, which had existed prior to the pandemic but have surged in prominence since 2020, look like they’re here to stay. At first, part of that motivation was an early belief that COVID-19 spread easily ...
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  • Cutting the cord: Upgrading the customer experience

    April 7, 2022
    The pandemic has made clear the importance of internet connectivity for restaurants By Jason Falovo The economic impact of the COVID-19 pandemic on the restaurant industry is well-documented, with the closure of about 12,000 Canadian restaurants since the pandemic started. While online food delivery has grown, full-service visits to restaurants have declined significantly and were down four ...
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