Front of House

  • How to use effective communication with employees

    December 1, 2022
    By Jessie Oleson Moore Communication is key if you want to have a successful restaurant business. That’s never been more true than today, with the average restaurant turnover rate at an astronomical 70% and employees citing poor communication as the number one reason they leave their jobs. RELATED: 5 skills a restaurant manager needs There’s good news: a little ...
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  • How helping your community this season can boost sales

    November 30, 2022
    As the holidays draw nearer and gatherings become more popular, a sense of community becomes even more important for your customers and for your business. While December is often a busy month with catering and parties, you can limit any lulls by hosting an event that helps your community. 77 per cent of consumers say that ...
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  • A seasonal menu can benefit your business

    November 28, 2022
    Winter is on the horizon and as seasons change, so should your restaurant. Heating replaces your air conditioning, your patio closes or is revamped, and your menu gets a makeover with a seasonal spin.   John Moody, co-founder and Chief Strategist of Restaurant365, writes that getting the winter crowd through your doors doesn’t have to be ...
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  • Top 5 books for restaurant owners

    November 24, 2022
    By Megan Prevost Many professional fields provide opportunities to grow through the pursuit of outside research and books. Taking a little time to read up on your work can pay back huge dividends in performance, but often this doesn’t ring true for fields where experience is king. Experience is the best teacher in many arenas, and this ...
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  • Creating a functional outdoor winter dining experience

    November 23, 2022
    Canadians love their patio season, so creating an outdoor winter dining experience is great for your bottom line. For a successful winter experience, you need to decide whether to make your patio a working winter space or whether creating something new is more your style. Using your existing patio With 49 per cent of full-service operators planning ...
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  • Holiday takeout could be great for business

    November 21, 2022
    The holidays are approaching, and it’s typically a busy time of year for restaurant dining rooms. This year, however, the increased demand holiday for takeout may change the way restaurants see success. As inflation continues to lessen the gap between grocery and restaurant costs, more people will be choosing takeout to feed their families. This trend ...
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  • Finding a way to raise your restaurant’s profit margin

    November 15, 2022
    As inflation continues, it may be tempting to raise menu prices to offset costs and maximize your margins, but there’s another way. Rather than increasing what you charge, get creative with cutting costs to raise your profit margin.   Improving your profit margin means you need to know your current numbers. While your gross profit margin ...
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  • Canadian consumers have a taste for sweet treats

    November 14, 2022
    As consumer habits continue to shift and off-premise dining remains a popular option, desserts and sweet treats are making their way onto more and more takeout orders. According to the 2022 Online Ordering Trends report from Restaurants Canada, this is an ongoing trend, with baked goods taking top spot in the delivery and pickup category for ...
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  • The hospitality industry gets a break from the federal government

    November 9, 2022
    As the hospitality industry continues to struggle with labour shortages and inflation costs, rising credit card fees have further challenged the industry. The federal government has pledged to step in, however, to help provide some relief. As part of their 2022 fall economic statement, the federal government has committed to enter into negotiations with the credit ...
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  • What is your restaurant missing?

    November 8, 2022
    By Megan Prevost Success in the restaurant industry often comes from a passionate pursuit to make things better, but what is your restaurant missing? In an industry as volatile and unpredictable as this one, it’s important to stay on your toes, and pay attention to customer retention trends, customer satisfaction levels, and your competitors. No matter ...
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  • Can dynamic pricing work for your restaurant?

    November 4, 2022
    As Canadians continue to face inflation and the possibility of a recession, many restaurants are looking to recoup costs without abruptly raising menu prices. Dynamic pricing could be the answer. What is dynamic pricing? In simple terms, it’s the idea that prices fluctuate across the board on a schedule several times a year. While this still ...
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  • Restaurant catering picks up speed as employees return to work

    November 3, 2022
    As businesses continue to recover from the pandemic and employees return to work, the demand for restaurant catering is on the rise. According to ezCater, corporate catering booking sales were up 185 per cent last month over January 2022. That looks set to continue through 2023, too, as businesses resume in-person client meetings, book corporate lunches, ...
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  • Food photography is a crucial part of your menu

    October 28, 2022
    Is your food photography translating to sales for your restaurant? 82 per cent of people say they would order a dish based on its photo, so appealing photos can mean more profits. In fact, restaurants switching from a text-based online menu to a photo-based menu reported increased conversion rates of 25 per cent. Whether you’re using ...
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  • How strategic labelling can increase your plant-based sales

    October 26, 2022
    By Makayla Dewit Imagine that you sit down at a restaurant, examine the menu, and see these two choices listed: low-fat vegan pasta and lemon-pesto rotini with fried capers. Which sounds more appetizing to you? It is almost certainly the second one. This example highlights the importance of thoughtfully labelling food and menu items to make them ...
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  • 7 ways to upsell your customers

    October 25, 2022
    By Mark Plumlee To maximize the success of your business and get the most out of every transaction for your restaurant, your servers need to know how to upsell.   As any salesman worth his salt will tell you, upselling is an effective way to increase boost your profits and get customers taking you up on that ...
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