Staffing

  • Tip pooling to help restaurateurs simplify tip management

    September 15, 2021
    As restaurants continue to navigate the current labour shortage, the topic of tip culture and tip management is under the spotlight. Amid the reopening of indoor dining and customers’ desire to support local businesses during the pandemic, restaurant tips increased by a remarkable 18 per cent in 2021 compared with 2019, reports restaurant team management platform ...
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  • Foodservice employment reaches highest level since pre-pandemic

    September 10, 2021
    As provinces continue to further reopen their economies and indoor dining returned on a broad scale over the summer, hospitality and foodservice employment rebounded in August. The foodservice and accommodation sector recovered 74,600 jobs in August compared to July, causing overall employment in the sector to increase to 1,067,700 — its highest level since February 2020. Ontario ...
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  • Restaurants key to restoring Canada’s pre-pandemic employment

    September 8, 2021
    It’s not just foodservice that has been suffering a labour shortage. Across numerous industries in Canada, employment levels remain down when compared to before the pandemic. Restaurants could be the key to restoring the balance. “Restaurants are key to bringing Canadians back to work, but precarious conditions over the past 18+ months have created unprecedented hiring challenges,” ...
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  • How higher pay positively impacts customer service

    September 3, 2021
    With a labour shortage sweeping North American foodservice, the pay that restaurant workers receive, particularly the wages of hourly employees, is under review. New research suggests, rather unsurprisingly, that higher pay positively impacts customer service. Researchers at the Cornell SC Johnson College of Business compared restaurant reviews where the minimum wage has increased versus those where ...
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  • QSR diners prefer engaging with staff over technology

    September 2, 2021
    A new white paper from JLL’s Big Red Rooster has suggested that diners still prefer engaging with staff at quick-service restaurants (QSR) to a fully technological experience. Most consumers still prefer working with staff throughout their dining experience, reports the research. Over half (54 per cent) want help navigating the menu, 59 per cent want help ...
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  • ORHMA recommends mandatory vaccinations for hospitality employees

    September 1, 2021
    The Ontario Restaurant, Hotel, and Motel Association has issued a statement recommending policy inclusion of mandatory vaccinations for hospitality employees. “ORHMA, in its role as an industry association… recommends the policy inclusion of mandated vaccination for Ontario’s hospitality workers with exception of those employees experiencing medical issues in which case they should be medically and frequently ...
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  • Diversity in foodservice lags behind other industries, finds report

    August 27, 2021
    Despite efforts to improve diversity in foodservice, the industry is still lagging behind many other sectors, as well as its own targets, according to a new study from Deloitte and The Food Industry Association (FMI). The report found that while 68 per cent of food and beverage companies are training their employees on diversity and inclusiveness, ...
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  • Handling the continuing restaurant labour shortage

    August 26, 2021
    It’s no secret that there is a restaurant labour shortage going on in the industry right now. Long recognized as a high-intensity, low-margin sector, the effects of the COVID-19 pandemic have pushed many restaurant workers out of the industry, and many seem to have no plans to return. RELATED: The hiring dilemma: Luring restaurant workers amid pandemic ...
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  • Vaccination mandates: How to handle asking for proof

    August 23, 2021
    Updated September 16 Vaccination mandates are the topic on everyone’s lips right now. In Canada, numerous provinces beginning with Quebec and going on to include others such as B.C. and later Ontario and Alberta have either already introduced or have announced the implementation of vaccine certificates. This move, which has also been seen in some European countries and ...
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  • Pür & Simple: Pushing for female empowerment in foodservice

    August 22, 2021
    COVID-19 has stunted progress in addressing foodservice’s gender imbalance, but Pür & Simple is on a continuing mission By Tom Nightingale The foodservice and restaurant industry has been thrust under a newly intense spotlight throughout COVID-19. During a pandemic that has devastated foodservice and hospitality to an extent felt by few other industries, there has been a ...
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  • Restaurants fear labour shortage will continue

    August 13, 2021
    Canada’s restaurant labour shortage, plaguing the industry in recent months as one of the latest effects of the COVID-19 pandemic, could continue for the foreseeable future. That’s according to Restaurants Canada’s latest Restaurant Outlook Survey, which found that the majority of restaurateurs are still finding serious difficulties in hiring staff. The survey, conducted in early July, found ...
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  • The hiring dilemma: Luring restaurant workers amid pandemic damage

    August 5, 2021
    Foodservice is facing a staffing crisis as many laid off workers show understandable reluctance to return. So what can operators do? By Tom Nightingale It’s been well-documented that the effects of the COVID-19 pandemic on tight-margin industries like foodservice and hospitality were particularly devastating as closures and numerous restrictions have affected the last 16 months. Amid those ...
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  • The 360-degree dining experience & the new climate of guest impulse

    July 25, 2021
    By Laurent May Restaurants across the country are reopening and the hospitality industry is reemerging in a post-pandemic world. However, guest expectations have shifted as new technology was introduced over the pandemic to keep dining guests comfortable and safe. On-premise guest experience is traditionally guided by the server, as they drive the service from beginning to end. ...
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  • Canadian restaurant job listings spiking as recovery begins

    July 5, 2021
    Canadian restaurant job hirings are spiking as provinces continue to relax COVID-19 restrictions, in what experts say is a good sign on the road to foodservice and hospitality’s recovery. Job listings in food preparation and foodservice have surged in recent weeks to reach 37 per cent above pre-pandemic levels as of June 18, according to Indeed ...
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  • Tipping remains important but are attitudes shifting?

    July 1, 2021
    Canadians largely recognize that tipping is becoming increasingly important for the foodservice and hospitality industry amid the devastating impacts of COVID-19. However, there are some signs that attitudes may be changing. Foodservice and hospitality has always relied on tipping to a significant extent. The pandemic, though, is causing something of a reevaluation of how the industry ...
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