Staffing

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  • Developing staff engagement for a positive guest experience

    April 11, 2018
    By Doug Radkey Engaged and motivated employees are at the heart of positive restaurant experiences. Working at a restaurant or any hospitality-related business needs to be more than just another paycheck. Restaurant operators need to remember that money is not a motivator – it is a satisfier. When employees are satisfied and engaged, everyone wins. When restaurant ...
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  • Three tools every restaurant manager should be using

    March 14, 2018
    By Donald Burns Here you are managing a restaurant. Is it all you hoped it would be? Probably not. You might even say that it’s quite the challenge. Never fear. Becoming a fierce restaurant manager can be simpler than you realize – you just need to use the right tools. If you had to narrow it down ...
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  • Restaurant service training techniques

    January 17, 2018
    By Doug Radkey Throughout the restaurant industry, the phrase ‘it’s not my job’ can simply not exist. It is every employees job to provide memorable customer service; from management to the back-of-house employees, and of course through to the front-of-house team. All employees must work as one cohesive unit to ensure an unforgettable guest experience. To execute ...
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  • #metoo: Sexual harassment and complicity in the restaurant industry

    December 13, 2017
    eLearning course helps workers identify harassment and provides intervention training By Kavita Sabharwal-Chomiuk Being a server at a restaurant can be a physically demanding job: carrying trays full of drinks, changing kegs and being on your feet all day can take a toll on the body. But what many people don’t consider is that it can also ...
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  • Seasonal hiring best practices

    December 8, 2017
    By Karen and Ross Horton It’s the most wonderful time of the year – time when business is booming. Thanks to the influx of spending and time spent by consumers out of the house running errands and shopping, restaurants face a busy season and a need for additional workers. With so many seasonal jobs available, your ...
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  • How restaurants can overcome the chef shortage

    November 21, 2017
    By Karen and Ross Horton The chef shortage in Canada is impacting restaurant owners from British Columbia to Newfoundland. Though, “shortage” might be the wrong term – there are many fiercely talented, hard-working chefs all across Canada wishing for change. The bigger problem is that with long hours and pay that is usually lower than other ...
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  • Food Service Operations program now available at Humber College

    August 29, 2017
    By Kavita Sabharwal Advancing your career in the foodservice industry can be difficult, especially if you’re currently working full time at a restaurant and find you have no time to tackle school, as well. With the introduction of Humber College’s new Food Service Operations Certificate program, however, it’s easier than ever to learn the skills necessary to ...
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  • How staff training and technology can help you better manage the cost of labour

    June 23, 2017
    By John Clausen In the service industry, people seem to have the greatest impact on costs and on revenue — costs such as the efficient use of resources and providing high-quality service at a reasonable price; and revenue generated by repeatable business and positive customer referrals. Technology, meanwhile, can also be used to enhance the customer experience ...
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  • Get, retain and develop both your employees and guests

    June 12, 2017
    By Matt Rolfe Eighty per cent of hospitality owners and managers started their hospitality careers working in the front or back of house. Over time many in our industry rise through the ranks and find themselves leading others rather than doing the work themselves. Does this sound familiar? Was this your journey, or do you have ...
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  • Improving hospitality through customer service training

    June 8, 2017
    By Corey T. Nyman What is at the core of delivering superior customer service and welcoming hospitality for our guests? A good answer would certainly include training and the implementation of systems, being consistent and providing each and every member of our teams with the tools they need to deliver on the service quotient. At the ...
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  • Developing your restaurant’s workforce

    May 4, 2017
    By Soofia Mahmood Training and development in the hospitality industry must be viewed in terms of a more profound concept known as workforce development. That is the only sustainable solution to the growing demand-supply gap in the industry. The most definable aspect of the hospitality industry is its people. With this industry’s rising contribution to our economy, ...
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  • The AODA: Is your business compliant with accessibility laws?

    April 5, 2017
    By Jennifer Mathers McHenry and Lesley Campbell The Accessibility for Ontarians with Disabilities Act (“AODA” or “the Act”) became law on June 13, 2005, but has been and continues to be phased in over time with the Ontario government mandating that all businesses in the province must be accessible for persons with disabilities no later than ...
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  • Your team: the most important investment you’ll make this year

    April 4, 2017
    By Matt Rolfe Technology and innovation have dramatically changed our industry over the last decade and the reality is that the rate of change is accelerating faster than ever before. Whether it is ordering from a touch screen at a McDonald’s, the rapid expansion of online reservation systems, or opting to train and induct staff using ...
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  • Invest in employee engagement to invest in your success

    February 2, 2017
    By Matt Rolfe In 2016, hundreds of great bars and restaurants will close their doors in Canada. Many of them had solid locations and great concepts. Most had sound business plans. What makes or breaks these businesses? More often than not, it’s because the staff that was supposed to create a great experience for the guest ...
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  • Employee turnover: Not necessarily a bad thing

    December 19, 2016
    By David Hopkins One of our first clients at The Fifteen Group originally contacted us as they were having challenges with making strong profits on strong sales. As we quickly discovered, this was in large part because of difficulty in controlling labour costs. It wasn’t because they weren’t good at managing labour efficiency; it was because ...
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