Staffing

  • AI is poised to transform the restaurant industry in 2024

    April 5, 2024
    By Daniel Hawes The restaurant and hospitality sectors are in a time of rapid digital transformation due to the widespread introduction of artificial intelligence (AI) into the consumer space.  AI will significantly influence and reshape these sectors, as operators continue to look for ways to streamline restaurant processes and customer interactions, accelerate internal workflows, and provide ...
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  • Planning ahead for patio season

    March 26, 2024
    In the next few months, we will see patios steadily open up as the weather warms up and more people want to enjoy dining outside. The warmer weather brings operators the opportunity to bring in more traffic, create a unique dining space, expand the menu, and become a destination for outdoor dining. But with these ...
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  • Addressing restaurant cancellations and no-shows

    March 20, 2024
    As restaurateurs continue to balance thin margins and staffing shortages, more have begun taking steps to deter diners from last-minute cancellations (or not coming at all) as a way to try and manage their costs. According to studies, 17 per cent of U.S. restaurants charged at least one cancellation fee in January, up four per cent ...
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  • Essential resources for restaurateurs

    March 14, 2024
    By Dawn Castell As restaurant owners navigate the dynamic landscape of the food service industry, access to comprehensive resources is essential for optimizing operations, enhancing customer experiences, and driving profitability. From streamlining order processing to managing inventory and marketing efforts, leveraging the right tools and support systems can empower restaurant owners to thrive in a competitive ...
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  • Embrace spring at your restaurant

    March 6, 2024
    As winter winds down, it’s time to start planning what spring looks like at your restaurant. With more hours of daylight, warmer weather, and more local, seasonal ingredients available, entice guests to visit to get the most out of spring. Spring cleaning Since the pandemic, studies show that 95 per cent of consumers want as much, if ...
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  • Mental health in the hospitality industry and the need for change

    February 26, 2024
    By Kimberly Flear Hospitality is an industry where the lights never dim, and the energy never fades, filled with people who thrive in the chaos, master the off-hours, live for instant gratification, and dedicate themselves to exceeding the expectations of others. But the truth is, when the shift ends, when the guests have departed, and when the ...
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  • Adjusting your path and your passion in hospitality

    February 2, 2024
    By Jamie Burke The restaurant industry can be all-consuming, and while many spend their lives within hospitality, adjusting your path to continue to fulfil that passion is a real and attainable goal.  “Si t’arrête de suivre ta passion, tu perdras ton âme” “If you stop following your passion, you will lose your soul” Mark Marin, originally from the south ...
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  • Keep your restaurant’s top talent with a new approach to company culture

    January 12, 2024
    By Matt Parkin In the ever-evolving landscape of the restaurant industry, one thing has remained constant – the importance of a strong workplace culture. As we look into the future, it’s crucial for restaurant owners and managers to understand that the old ways of retaining staff, like the occasional pizza party, just won’t cut it anymore. ...
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  • How restaurants can leverage technology to drive loyalty and boost profits

    December 18, 2023
    By Mo Chaar The challenges for the restaurant industry seem to be never-ending, with operational costs, labour shortages, pandemic debt, and bankruptcies all on the rise. Recently, Restaurants Canada stated that 50 per cent of Canadian foodservice operators are operating at a loss or just breaking even, compared to only 12 per cent from pre-pandemic days. ...
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  • A look at the mental health of today’s hospitality workers

    December 18, 2023
    By Jessica Brill The last few years have certainly taken a toll on the hospitality industry. However, some would argue it wasn’t all doom and gloom, as restaurants adopt technology and review operations to boost efficiency and their bottom lines. Perhaps even more importantly, the pandemic shone a bright and critical light on the working conditions ...
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  • Get your restaurant ready for the holidays

    December 1, 2023
    The holiday season has arrived, but is your restaurant holiday-ready? From special menus to labour management to your reservation system, getting ahead of the game will help you stay prepared, deliver a positive guest experience, and make the most of your margins. Be proactive, stay organized, and plan for a successful holiday season! Menus Encouraging repeat visits through ...
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  • ‘Tis the season for holiday dining

    November 17, 2023
    As restaurant traffic revs up for the holidays, now’s the time for operators to focus on maximizing those revenues with a strategy that will take them through until next year. Creating unforgettable experiences is one way that restaurants can stand out from the crowd this season and work on building loyalty from their guests. But ...
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  • Restaurants are adding late-night to capture customers

    October 18, 2023
    As restaurants strive to build loyalty and boost their bottom lines, some are finding success drawing in a late-night crowd with extended hours. Studies show that there has been 7.5 per cent growth in this daypart during Q2 year-over-year, and it’s becoming a viable source of increased revenues for many restaurants. Pizza Hut has extended the ...
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  • Writing restaurant job descriptions that will attract talent

    October 13, 2023
    Although labour shortages are slowly evening out, many restaurants are still struggling to attract and retain the top talent they need to build the business. Competition is fierce as staffing has certainly been a concern for the foodservice industry in recent years. Although industry has always struggled with attracting and retaining top teams, it’s more important ...
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  • Diners are looking for memorable restaurant experiences

    September 27, 2023
    As the foodservice industry continues to evolve, studies show that there has been a long-term shift in what customers are looking for when they dine out. Whether it’s as a result of the pandemic or has more to do with spending dollars wisely amid inflation, diners are looking for meaningful, lasting experiences from restaurants. Restaurants need ...
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