Staffing

  • Becoming a successful female mentor in the restaurant industry

    May 18, 2022
    By Katerina Jones There are countless articles published talking about the importance and value of mentorship, and we recently saw many of these voices during Women’s History Month in March. Many of these articles strike home at the essence and reasons why mentorship is especially critical for professional women in the workforce. However, for professional women in ...
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  • Quebec restaurants want looser foreign worker rules to ease labour shortage

    May 12, 2022
    Quebec’s restaurant and hospitality industry is asking the federal government for help in easing its labour shortage, calling for the loosening of foreign worker rules in time for the summer season. This summer, with open restaurants and COVID-19-related restrictions at their lightest since the pandemic began, is expected to be the busiest season for foodservice and ...
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  • In mid-spring 2022, where does Canadian foodservice stand?

    May 9, 2022
    By David Hopkins It’s difficult to believe it but we’re already more than a third of the way through 2022. Now, more than two years into the pandemic, Canadian foodservice businesses are continually facing challenges while also experiencing new successes and new innovations. Even as we’re only in the fifth month of the year, there are ...
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  • The pandemic’s main lessons for restaurants? Flexibility and preparation

    May 9, 2022
    By Mo Chaar If COVID-19 has shown restaurants anything, it’s that we live in an unpredictable world. In large part, the industry was unprepared for the pandemic, which had ramifications for every aspect of running a restaurant, from the health and safety of guests to staffing challenges. After two years that saw the industry grappling with lockdowns, ...
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  • Solving the labour shortage is tough but, of course, can be done

    May 6, 2022
    The labour shortage — “The Great Resignation”, as some have termed it — is continuing at varying levels across North American foodservice. But why is is persisting, and what can be done? A new labour report from TouchBistro and 7shifts found that four in five restaurant operators say they are short at least one position. Servers ...
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  • The all-areas future of restaurant automation

    April 28, 2022
    By Megan Prevost Recent years have seen a real insurgence of automated technology throughout the restaurant industry. In both quick-service and full-service restaurants, business owners have replaced cashiers with tablet-like ordering devices. In 2022, restaurant automation is all around us. While McDonald’s and Panera Bread are two quick-service establishments known for these devices, more and more businesses ...
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  • Report finds wide dissatisfaction among foodservice workers

    April 27, 2022
    A new report from Nudge, a Toronto-based mobile platform for internal communications, that examined the state of the Canadian foodservice workforce found significant levels of dissatisfaction among hospitality and foodservice workers. The study found that 40 per cent of foodservice workers don’t feel heard by their organizations and nearly the same proportion (38 per cent) want ...
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  • Mitigating labour shortages with automation could drastically impact workers

    April 25, 2022
    By Geraint Harvey Last month, unemployment in Canada reached a record low of 5.2 per cent. Alongside low unemployment, many industries saw — and are still seeing — a worker shortage, with the number of job vacancies in Canada reaching 900,000 in January. Both of these things are good for workers, right? Prospective employers, desperate for new recruits, ...
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  • How to help restaurant staff avoid COVID-19 burnout

    April 5, 2022
    For many Canadian workers, particularly in intense industries like foodservice, the burnout is real. A recent survey found that 84 per cent of Canadian employees have experienced burnout, with 34 per cent reporting high or extreme levels. Will easing public or workplace restrictions around COVID-19 automatically reverse employees’ pandemic-related burnout? For restaurant staff such as kitchen workers or servers, ...
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  • Canada relaxes Temporary Foreign Worker Program to help ease labour constraints

    April 5, 2022
    Canada has announced important changes to the Temporary Foreign Worker Program under the Workforce Solutions Road Map with the intention of lessening the impact of labour shortages on businesses in heavily affected industries. One of those industries is foodservice and food manufacturing. Operators will be granted more efficient and effective access to this crucial program. Effective immediately: To ...
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  • Fast-casual kitchen work and training rebounding

    March 31, 2022
    Coming out of 2020, few restaurant types were better prepared for the new normal than quick-service and fast-casual, with their streamlined menus, prominent digital presence, and natural inclination towards off-premises consumption. Sales in these restaurants are trending up, and it appears they are also rebounding fairly well from the labour constraints of the last year. A recent ...
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  • Canadian culinary progress promises a bright future

    March 28, 2022
    By Tom Nightingale After such a damaging and painful two years, how does the Canadian culinary and restaurant industry keep young and talented chefs motivated and keen to build a career in the industry? That just might be the million-dollar question amid the high-profile and lingering talk of a labour crisis and the magnified challenges of kitchen ...
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  • Prices are rising, but technology can help restaurants stay ahead

    March 25, 2022
    By Mo Chaar Canada’s inflation is at its highest level in over three decades and the price of food is skyrocketing, but this news does not mean that restaurants have to suffer. Technology has helped restaurants survive some of the most challenging times in recent history, and this time is no different. Restaurants can use technology ...
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  • Provincial competition law needed to address the power of gig work platforms

    March 18, 2022
    By Vasiliki Bednar and Robin Shaban With the invention of gig-based platforms like Uber and SkipTheDishes, the gig economy has not just become an integral part of the labour industry, but also digital society as well. Along with the meteoric rise in popularity of these platforms, many of these companies have “monopsonies” in their industries. A monopsony ...
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  • B.C. hikes minimum wage, ties it to inflation

    March 15, 2022
    British Columbia has become the first province in Canada to tie its minimum wage to the rate of inflation. B.C. is pushing its minimum wage, already the highest among Canada’s 10 provinces, up from $15.20 to $15.65 an hour starting June 1. The increase is the first to be tied to B.C.’s annual inflation rate, which ...
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