• How to communicate effectively with your employees

    December 1, 2022
    By Jessie Oleson Moore Communication is key if you want to have a successful restaurant business. That’s never been more true than today, with the average restaurant turnover rate at an astronomical 70% and employees citing poor communication as the number one reason they leave their jobs. RELATED: 5 skills a restaurant manager needs There’s good news: a little ...
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  • Restaurant staffing tips for the holidays

    November 16, 2022
    By Matt Parkin Restaurant staffing can be a challenge at this time of year. With the supply chain slowdowns, rising menu prices, and the holidays fast approaching, you can’t afford to have your restaurant understaffed. The problem is that the labour market is tight and unemployment is low so there isn’t a huge pool of seasonal ...
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  • 5 skills a restaurant manager needs

    October 24, 2022
    By Megan Prevost Restaurant managers have a heavy responsibility and need certain skills to handle all the moving parts to create an excellent dining experience. Here are five skills a restaurant manager needs to keep their restaurant at the top of its game. Communication Communication is vital to a restaurant’s success, as you might be liaising with employees, ...
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  • How effective scheduling can help reduce your restaurant costs

    October 12, 2022
    For restaurant owners, finding ways to cut costs amid ongoing labour shortages and inflation is the name of the game, and focusing on staffing and effective scheduling can put you in a position to protect your margins. Building a schedule means looking at demand, costs, wages, and availability. It’s a daunting task, but it’s better for ...
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  • 5 strategies for your restaurant in today’s labour market

    October 7, 2022
    By Matt Parkin It’s not easy being a general manager or a head chef and dealing with supply chain shortages, rising food and menu prices, and a tight labour market. Here are five strategies to help you fill your open positions faster so you can focus on other important aspects of your role. Level your expectations With the recent ...
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  • Voice technology: a long-term staffing solution?

    October 3, 2022
    Ask many experts and they will say that foodservice — despite the pain of the pandemic, inflation, staffing crises, and other problems — is in the middle of a great leap forward in technological advancement right now. Automation in the kitchen, the dining room, and beyond is propelling an evolution of the way restaurants do ...
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  • The importance of workplace safety in hospitality

    September 28, 2022
    By Yasmine Mustafa The hospitality industry can be very lucrative for people at all levels of the business. However, many companies in the industry struggle to comply with the workplace safety and health standards required of them, something that has taken on increased importance against the pandemic backdrop. Ultimately, lack of compliance can lead to a ...
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  • Restaurant hiring: how to minimize interview no-shows

    September 8, 2022
    Are you scanning resumes, making calls, and scheduling interviews, but dealing with daily no-shows? Being ghosted by prospective employees is a common challenge for restaurateurs. Recent studies indicate that restaurants and bars are about 600,000 jobs short of pre-pandemic levels, so getting past the interview stage is crucial to hiring – and keeping – a ...
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  • Higher wages may help address the foodservice labour shortage

    September 7, 2022
    As restaurateurs continue to struggle with post-pandemic labour shortage, business owners are looking for new recruiting strategies and ways to combat employee turnover. According to David MacDonald, senior economist for the Canadian Centre for Policy Alternatives, it’s not a labour shortage we’re facing, it’s a wage shortage.   Competition for good candidates is fierce, and restaurateurs ...
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  • Why custom uniforms can be effective tools in the hospitality industry

    August 30, 2022
    By Nick Warrick Staff members in the hospitality industry have a critical role in providing a positive customer experience. These employees represent your brand, whether they work in the background or have face-to-face customer interactions. The clothing your staff wears creates a lasting first impression for your guests. Choosing custom uniforms at your location makes a ...
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  • 1 in 4 Ontario F&B manufacturers waiting more than a year for critical staff

    August 26, 2022
    A new study conducted by Food and Beverage Ontario has found that while Ontario’s food and beverage processing industry is seeking to ease its skilled trade shortage by increasing education, employment opportunities, and access to qualified foreign workers, manufacturers are faced with numerous barriers. The report, funded by the Ontario Ministry of Agriculture, Food and Rural Affairs, found ...
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  • How to put your employees first to fight ongoing labour shortages

    August 22, 2022
    The pandemic brought new, unimagined challenges to the restaurant industry, from closures and loss of business to supply chain delays. In the post-pandemic climate, while some of those obstacles still continue to plague the industry, a newly intensified challenge has dominated: labour shortages. During more than two years of unreliable work, many people quit the industry, ...
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  • Restaurant franchising can be a valuable tool in the diversity & inclusion toolkit

    August 9, 2022
    Diversity and inclusion can be a tough topic in the restaurant industry and there have been suggestions that operators and employees do not necessarily see eye-to-eye on the important issue. Addressing the historical imbalance is increasingly integral for the industry’s future. While all restaurants and restaurateurs must do their part, the franchising side of the industry ...
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  • US restaurant hiring rebounding, wages flattening

    August 8, 2022
    New statistics from the U.S. Bureau of Labor Statistics suggest that amid the ongoing economic turmoil, the landscape is changing. Restaurants are finding room to hire more workers while wages are levelling out. The new data showed that restaurants and bars increased their pace of hiring in July, adding more staff than they did in any ...
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  • Restaurants can be guilty of overselling diversity, finds report

    August 5, 2022
    A new survey released on August 3 by the U.S. National Restaurant Association found that the restaurant industry has a far greater percentage of female entry-level workers than female executives — but restaurants don’t necessarily report that accurately. The National Restaurant Association Educational Foundation (NRAEF), the Multicultural Foodservice and Hospitality Alliance (MFHA), and the Cornell University ...
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