• Keep your restaurant’s top talent with a new approach to company culture

    January 12, 2024
    By Matt Parkin In the ever-evolving landscape of the restaurant industry, one thing has remained constant – the importance of a strong workplace culture. As we look into the future, it’s crucial for restaurant owners and managers to understand that the old ways of retaining staff, like the occasional pizza party, just won’t cut it anymore. ...
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  • How restaurants can leverage technology to drive loyalty and boost profits

    December 18, 2023
    By Mo Chaar The challenges for the restaurant industry seem to be never-ending, with operational costs, labour shortages, pandemic debt, and bankruptcies all on the rise. Recently, Restaurants Canada stated that 50 per cent of Canadian foodservice operators are operating at a loss or just breaking even, compared to only 12 per cent from pre-pandemic days. ...
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  • A look at the mental health of today’s hospitality workers

    December 18, 2023
    By Jessica Brill The last few years have certainly taken a toll on the hospitality industry. However, some would argue it wasn’t all doom and gloom, as restaurants adopt technology and review operations to boost efficiency and their bottom lines. Perhaps even more importantly, the pandemic shone a bright and critical light on the working conditions ...
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  • Get your restaurant ready for the holidays

    December 1, 2023
    The holiday season has arrived, but is your restaurant holiday-ready? From special menus to labour management to your reservation system, getting ahead of the game will help you stay prepared, deliver a positive guest experience, and make the most of your margins. Be proactive, stay organized, and plan for a successful holiday season! Menus Encouraging repeat visits through ...
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  • ‘Tis the season for holiday dining

    November 17, 2023
    As restaurant traffic revs up for the holidays, now’s the time for operators to focus on maximizing those revenues with a strategy that will take them through until next year. Creating unforgettable experiences is one way that restaurants can stand out from the crowd this season and work on building loyalty from their guests. But ...
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  • Restaurants are adding late-night to capture customers

    October 18, 2023
    As restaurants strive to build loyalty and boost their bottom lines, some are finding success drawing in a late-night crowd with extended hours. Studies show that there has been 7.5 per cent growth in this daypart during Q2 year-over-year, and it’s becoming a viable source of increased revenues for many restaurants. Pizza Hut has extended the ...
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  • Writing restaurant job descriptions that will attract talent

    October 13, 2023
    Although labour shortages are slowly evening out, many restaurants are still struggling to attract and retain the top talent they need to build the business. Competition is fierce as staffing has certainly been a concern for the foodservice industry in recent years. Although industry has always struggled with attracting and retaining top teams, it’s more important ...
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  • Diners are looking for memorable restaurant experiences

    September 27, 2023
    As the foodservice industry continues to evolve, studies show that there has been a long-term shift in what customers are looking for when they dine out. Whether it’s as a result of the pandemic or has more to do with spending dollars wisely amid inflation, diners are looking for meaningful, lasting experiences from restaurants. Restaurants need ...
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  • Side projects boost engagement and retention for your restaurant staff

    August 22, 2023
    By Matt Parkin In the dynamic world of restaurants, the quest to engage and retain employees goes beyond the confines of the job description. As the restaurant landscape evolves, so do the desires of job seekers and the expectations of employees. FindWRK’s Picture of the Hourly Workforce report reveals that exciting growth opportunities are a driving ...
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  • Use your personal brand to build your restaurant business

    August 14, 2023
    By Matt Parkin In the dynamic world of the hospitality industry, your personal brand emerges as an asset for your business. It’s not just a name; it’s a blend of your expertise, vision, and values – a recognizable mark of who you are. Think of it as a unique tag that people associate with you, your ...
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  • The costly consequences of long restaurant lines

    August 9, 2023
    By Matt Parkin In the bustling world of restaurant management, the sight of long lines forming at your establishment can evoke mixed emotions. On one hand, you might be filled with pride in the success of your business and the traffic that you’re seeing. On the other hand, feelings of stress and fear can emerge from ...
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  • Making long weekends work for your restaurant

    July 17, 2023
    Canadian diners love to get out and celebrate, and long weekends are the perfect way to get guests out to your restaurant. From LTOs to patio events to fun festivities – and more – use long weekends to fill your seats and make the most of your margins. There are a few steps you can take ...
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  • Are your restaurant’s wages competitive?

    June 29, 2023
    By Matt Parkin In the restaurant industry, attracting and retaining talented staff is a constant challenge. With lots on the go, it’s easy to fall into the trap of doing things the way they’ve always been done, but that’s not always the path to success. Many employers list “competitive compensation” in job postings, but are you ...
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  • Effective communication strategies for restaurateurs

    June 27, 2023
    By Charli Tanner As a restaurant owner, you know how crucial it is to stay on top of communication. It’s vital in all spheres of the restaurant’s operation from behind the scenes in the kitchen to communicating with your customers. Clear and open lines of communication help streamline processes, enhance customer satisfaction, and maintain a strong ...
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  • Accelerating your hiring process for top restaurant talent

    June 21, 2023
    By Matt Parkin As a general manager of a restaurant, you understand the challenges of hiring and retaining top talent in the fast-paced and competitive foodservice industry. Finding great candidates can often be a daunting task, and the hiring process can sometimes be slow and inefficient. In this article, we will discuss why you may be ...
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