May 9, 2024 Smart Serve Ontario, a registered charity dedicated to responsible liquor sales and service practices, is taking a crucial step towards improving mental health in the hospitality industry with the launch of its new campaign “Smart Serve Cares.” Delivered in partnership with Not 9 to 5, a non-profit that advocates for the mental health of hospitality ...Read more about this post
April 18, 2024 In today’s economy, every dollar counts. With employee theft an ongoing issue, accounting for 75 per cent of restaurant inventory losses, operators need to be mindful of this potential hit to their bottom line. How can you plan ahead, spot theft, mitigate the damage, and avoid being targeted in the future?
Restaurant turnover is at an ...Read more about this post
April 5, 2024 By Daniel Hawes
The restaurant and hospitality sectors are in a time of rapid digital transformation due to the widespread introduction of artificial intelligence (AI) into the consumer space. AI will significantly influence and reshape these sectors, as operators continue to look for ways to streamline restaurant processes and customer interactions, accelerate internal workflows, and provide ...Read more about this post
March 26, 2024 In the next few months, we will see patios steadily open up as the weather warms up and more people want to enjoy dining outside. The warmer weather brings operators the opportunity to bring in more traffic, create a unique dining space, expand the menu, and become a destination for outdoor dining. But with these ...Read more about this post
March 20, 2024 As restaurateurs continue to balance thin margins and staffing shortages, more have begun taking steps to deter diners from last-minute cancellations (or not coming at all) as a way to try and manage their costs.
According to studies, 17 per cent of U.S. restaurants charged at least one cancellation fee in January, up four per cent ...Read more about this post
March 14, 2024 By Dawn Castell
As restaurant owners navigate the dynamic landscape of the food service industry, access to comprehensive resources is essential for optimizing operations, enhancing customer experiences, and driving profitability. From streamlining order processing to managing inventory and marketing efforts, leveraging the right tools and support systems can empower restaurant owners to thrive in a competitive ...Read more about this post
March 6, 2024 As winter winds down, it’s time to start planning what spring looks like at your restaurant. With more hours of daylight, warmer weather, and more local, seasonal ingredients available, entice guests to visit to get the most out of spring.
Spring cleaning
Since the pandemic, studies show that 95 per cent of consumers want as much, if ...Read more about this post
February 26, 2024 By Kimberly Flear
Hospitality is an industry where the lights never dim, and the energy never fades, filled with people who thrive in the chaos, master the off-hours, live for instant gratification, and dedicate themselves to exceeding the expectations of others.
But the truth is, when the shift ends, when the guests have departed, and when the ...Read more about this post
February 2, 2024 By Jamie Burke
The restaurant industry can be all-consuming, and while many spend their lives within hospitality, adjusting your path to continue to fulfil that passion is a real and attainable goal.
“Si t’arrête de suivre ta passion, tu perdras ton âme”
“If you stop following your passion, you will lose your soul”
Mark Marin, originally from the south ...Read more about this post
January 12, 2024 By Matt Parkin
In the ever-evolving landscape of the restaurant industry, one thing has remained constant – the importance of a strong workplace culture. As we look into the future, it’s crucial for restaurant owners and managers to understand that the old ways of retaining staff, like the occasional pizza party, just won’t cut it anymore. ...Read more about this post
December 18, 2023 By Mo Chaar
The challenges for the restaurant industry seem to be never-ending, with operational costs, labour shortages, pandemic debt, and bankruptcies all on the rise. Recently, Restaurants Canada stated that 50 per cent of Canadian foodservice operators are operating at a loss or just breaking even, compared to only 12 per cent from pre-pandemic days. ...Read more about this post
December 18, 2023 By Jessica Brill
The last few years have certainly taken a toll on the hospitality industry. However, some would argue it wasn’t all doom and gloom, as restaurants adopt technology and review operations to boost efficiency and their bottom lines. Perhaps even more importantly, the pandemic shone a bright and critical light on the working conditions ...Read more about this post
December 1, 2023 The holiday season has arrived, but is your restaurant holiday-ready? From special menus to labour management to your reservation system, getting ahead of the game will help you stay prepared, deliver a positive guest experience, and make the most of your margins.
Be proactive, stay organized, and plan for a successful holiday season!
Menus
Encouraging repeat visits through ...Read more about this post
November 17, 2023 As restaurant traffic revs up for the holidays, now’s the time for operators to focus on maximizing those revenues with a strategy that will take them through until next year. Creating unforgettable experiences is one way that restaurants can stand out from the crowd this season and work on building loyalty from their guests. But ...Read more about this post
October 18, 2023 As restaurants strive to build loyalty and boost their bottom lines, some are finding success drawing in a late-night crowd with extended hours. Studies show that there has been 7.5 per cent growth in this daypart during Q2 year-over-year, and it’s becoming a viable source of increased revenues for many restaurants.
Pizza Hut has extended the ...Read more about this post
