Restaurant operators presented with new opportunities as Canadians’ dining habits shift

Press Release

A new report released today by Eagle Eye, a leading SaaS digital marketing provider, reveals a significant shift in Canadian consumer dining habits and their attitudes toward food and beverage brands, presenting new revenue opportunities for Canadian businesses heading into 2019.

Eagle Eye’s report, Changing Tastes & Flavours: Canadians’ Attitudes Toward Food and Beverage Brands Are Changing. Are F&B Operators Moving Fast Enough? comes at a time when Canada’s vast geography, rich landscape and varied demographics have created a national food and beverage (F&B) industry that is dynamic, competitive, and as diverse as its citizens. But even with the global economy’s unpredictability and fast-paced technological developments, the Canadian F&B sector has remained resilient.

Based on a survey conducted by Eagle Eye of 2,000 Canadian consumers and over 200 F&B professionals, the report looks at the relationship between how consumers engage with F&B establishments across the country, and whether F&B operators are equipped with the right tools and technology to meet those expectations. Key consumer statistics include:

  • 71 per cent have a meal outside of their home up to 10 times per month
  • Younger generations and working professionals dine out more frequently, up to 20 times per month
  • 62 per cent of consumers spend up to $30 per visit
  • 30 per cent of Canadian consumers are currently members of a restaurant loyalty program
  • 13 per cent of Canadians use third-party delivery services like Uber Eats to order from restaurants, rather than through the restaurant directly

With more options and ways to interact with restaurants, bars, quick service restaurants (QSRs), taverns, and other F&B establishments, consumer dining habits have evolved significantly over the last twelve months. These behaviors include a higher frequency of restaurant delivery, getting fast food, buying prepared foods from the grocery store, getting takeout from a restaurant and ordering 3rd party food delivery services.

But while dining out remains at an all-time high for consumers, new data shows that many F&B operators are failing to engage with consumers—and losing out on revenue opportunities in the process:

  • 38 per cent of consumers have not received communications from a restaurant brand in the past 3 months
  • Only 22 per cent have received a personalized offer to prompt a first time-visit
  • 35 per cent have received an offer to prompt a return visit
  • 60 per cent of consumers would return for another visit if offered a coupon
  • Only 30 per cent of operators use technology, data and insights to identify their customers through promo codes, card payments or loyalty memberships

“Today’s food and beverage sector is increasingly competitive, but most operators lack insights into who their customers are, how often they visit and what they’re ordering,” said Tim Mason, CEO at Eagle Eye. “To capitalize on the revenue opportunities our report has uncovered, Canadian brands need to become digitally connected to gather customer data, create a direct marketing channel, and stand out from their competitors. With the right digital infrastructure, food and beverage operators can cost effectively drive repeat visits and increase spend per visit.”

The report also speaks to major challenges F&B operators face across Canada, including:

  • Fraud continues to impact the industry, with 79 per cent of operators experiencing customer- and staff-related fraud
  • 36 per cent of restaurant owners struggle with rising costs, but is most prominent among independently-operated businesses and those in operation for 20-plus years
  • Staff turnover can be as high as 200-300 per cent in a given restaurant

Strategies to overcome these challenges, and engage with customers in real-time via digital, mobile and social channels, are also addressed in the report, to help operators strengthen brand loyalty and drive revenue growth in a highly competitive market.

Download Changing Tastes & Flavours: Canadians’ Attitudes Toward Food and Beverage Brands are Changing. Are F&B Operators Moving Fast Enough? to view the full report.

For more information about “Changing Tastes & Flavours,” or to speak with Eagle Eye CEO Tim Mason, please contact Emily Bowe at (305-749-5342 ext. 246). For more information about Eagle Eye, please visit

About the Changing Tastes & Flavours Survey

Changing Tastes & Flavours: Canadians’ Attitudes Toward Food and Beverage Brands are Changing. Are F&B Operators Moving Fast Enough? is based on a survey of 2,000 Canadian consumers and over 200 F&B professionals. This survey marks the second in a series of independent surveys aimed at better understanding how Canadian consumers engage with various industries throughout CanadaThe 2017 “Shifting Loyalties in Canada survey analysing the retail sector can be found here.

About Eagle Eye

Eagle Eye is a leading SaaS technology company that allows businesses to create a real-time connection to attract and retain customers through digital promotions and loyalty services. The Company’s digital marketing platform, Eagle Eye AIR, enables the secure, real-time, multi-channel issuance, management and redemption of digital promotions and rewards, replacing previously used paper-based methods. Established in 2003, the Company is headquartered in the UK with an international hub in Toronto and is a London Stock Exchange AIM listed company.

Eagle Eye’s platform creates a network effect between merchants, distributors and brands enabling stronger connections and value to all parties. With these capabilities, Eagle Eye enables brands and merchants to reduce cost, improve their customer offer and accelerate their innovation.  The Company’s current customer base comprises Canada’s food and pharmacy leader Loblaw as well as leading names in UK grocery, retail and hospitality including John Lewis, Asda, J Sainsbury, Greggs, JD Sports, Ladbrokes, Marks & Spencer, Mitchells & Butlers, Pizza Express, Tesco and Thomas Pink. The Board of Eagle Eye includes the CEO Tim Mason, previously Deputy CEO of Tesco plc and Sir Terry Leahy, Non-Executive Director, who was Chief Executive of Tesco plc until 2011.

SOURCE Eagle Eye

Leave a Reply

Your email address will not be published. Required fields are marked *