Study finds that nearly half of U.S. diners tried a restaurant because of social media

Press Release

MGH, a full-service restaurant marketing agency, today announced the results of a study that examined how influential a brand’s social media marketing can be when it comes to driving restaurant trial and customer loyalty.

The survey determined that nearly half (45 per cent) of U.S. diners said they’ve tried a restaurant for the first time because of a social media post made by the establishment itself, while 21 per centclaimed posts could be a deterrent. Further, 22 per cent said a restaurant’s social post enticed them to return.

Results from the study demonstrated that positive restaurant-to-consumer social media engagement often leads to increased customer visits. Of respondents who actively follow and engage with restaurants on social media, 74 per cent say they are more likely to visit or order food from those establishments.

“For restaurant marketers, it’s clear that high-quality social media content, along with active engagement practices, still has great relevance to consumers,” said Ryan Goff, executive vice president, social media marketing director at MGH. “When done right, social content marketing can have great influence over where diners choose to spend their hard-earned money.”

Other notable findings

  • 42 per cent of U.S. diners say they have interacted with restaurants on at least one social media platform. Of that group, 66 per cent said they are more likely to visit or order food from the restaurant.
  • 13 per cent of U.S. diners say a restaurant’s social media post has discouraged them from returning to a restaurant.
  • 36 per cent of U.S. diners follow restaurants on social media, and 39 per cent of that group mainly do so to help determine if they want to dine in or order food from the restaurant.
  • 89 per cent of U.S. diners have a social media account.
  • 62 per cent of U.S. diners say they log on to their social media accounts several times per day.

About the Study

In February 2019, MGH conducted an online survey of 1,069 U.S. adults ages 18-plus who dine in, order takeout or had food delivered from a restaurant at least once a month. The margin of error is 3 per cent at the 95 per cent confidence level. Discrepancies in or between totals are due to rounding.

About MGH

Based in Baltimore, MGH is an integrated marketing and communications agency offering advertising, public relations, media planning/buying, creative design and production, interactive (design, strategy, development and marketing), market research, direct response, relationship marketing and social media marketing. MGH was selected to the Ad Age 2019 Best Places to Work list.

Current clients include Round Table Pizza, Great American Cookies, Hot Dog on a Stick, Marble Slab Creamery, Pretzelmaker and Mason’s Famous Lobster Rolls. Visit for more information on MGH and its services or connect with MGH via Facebook at; Instagram at; Twitter at; or YouTube at


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