labour crisis

Survey: What’s driving Ontario’s hospitality labour crisis?

Ontario’s restaurants and other foodservice, hospitality, and tourism businesses have been dealing with something of a labour crisis in recent months.

That has been attributed to a variety of factors, including staff leaving the workforce for good due to the effects of COVID-19, a perceived lack of job security, government benefits offsetting the financial costs of leaving a job, unfavourable work schedules, and much more.

Now, the Tourism Industry Association of Ontario (TIAO) and the Ontario Restaurant, Hotel, and Motel Association (ORHMA) are asking Ontario’s business owners and operators to clarify their own specific reasons for struggling with a labour crisis.

TIAO and ORHMA want to hear from current and former employees in Ontario’s tourism and hospitality industry via an anonymous and confidential survey so it can better understand the challenges that are being faced, how those challenges have changed or intensified during the pandemic, and how they might be contributing to the labour crisis.

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“Tourism and hospitality businesses across the province are facing challenges hiring and retaining staff, making it extremely difficult to meet rising consumer demand even as the province reopens after 20 months of pandemic restrictions,” notes ORHMA. “Understanding the factors behind these unprecedented workforce challenges is crucial to the recovery of the industry.”

The survey results will be shared with the Ministry of Labour, Training and Skills Development and the Ministry of Heritage, Sport, Tourism and Culture Industries to help inform government decision-making to address the labour crisis.

Take the short survey here.