Loyalty has always been important in the foodservice industry, but it has really taken a front seat in the last few years as restaurants continue to recover and competition remains fierce. Customers are getting savvy about what they are looking for from restaurants, what loyalty programs should look like, and they are voicing their concerns […]
By Luke Rose Can restaurants use digital transformation as a tool to balance their bottom lines, consumer demands, and economic challenges? The current economic climate, paired with aftershocks from the pandemic, has fuelled a decline in consumer discretionary spending. As a result, many restaurants increased prices as they race to get their heads above the […]
Ghost kitchens popped up during the pandemic as a creative way to keep kitchens open when dining areas were closed. But as the demand for off-premise dining continues to hit record highs, the ghost kitchen concept is evolving. They began as a kind of a mystery, with many ghost kitchens opening in secret locations, allowing […]
Food waste is not a new challenge in the foodservice industry, but with the continued inflation, restaurants may be even more motivated to lower waste and cut costs. Why is there so much waste? Food scraps and surplus inventory are certainly contributors, but there are two other major culprits to blame: kitchen mistakes and disposing […]
As the restaurant industry continues to battle inflation, more and more fast-food chains are looking to increase customer engagement, gain specific insights, and boost profits. While these goals are certainly not a new concept, studies show that fast-food chain app usage is growing in leaps and bounds. The top 10 quick-service apps in the U.S. […]
As severe price pressures continue for customers and restaurants alike, more consumers are turning to money-saving options such as coupons and loyalty rewards to stretch their dollars further. That’s a conclusion reached by Restaurant Brands International (RBI), whose brands include Burger King, Tim Hortons, and Popeyes Louisiana Kitchen. RBI, like many restaurant chains and operators, […]
From the winter 2017 issue of CRFN By Alex Fraser The Canadian foodservice industry continues to see innovating new technology that’s having a positive impact, creating efficiencies for restaurants across the country. As we quickly approach the new year, we’ll touch on some of the new technology that could impact restaurant operations in 2018 and beyond. Table […]
By Aaron Jourden Below we will highlight some of the leading menu trends to watch on Canadian menus in November 2017. Attention-grabbing apps About the trend: Operators are featuring innovative and out-of-the-ordinary starters to create excitement at the top of the menu. These new offerings range from those that are highly indulgent to those with […]
