By Corey T. Nyman What is at the core of delivering superior customer service and welcoming hospitality for our guests? A good answer would certainly include training and the implementation of systems, being consistent and providing each and every member of our teams with the tools they need to deliver on the service quotient. At […]
By Food Allergy Canada Food allergy is one of the leading causes of potentially life-threatening allergic reactions. As a very small amount of a food allergen, when ingested, can cause a serious allergic reaction, avoidance is key to staying safe. Currently, there is no cure for food allergy. With more than 2.5 million Canadians impacted […]
By Rachael Hunt Picture your restaurant: It’s a typical Saturday night, you have 130 customers already in-house and only a few seats left. A family of three your staff has never seen before walks in, bright-eyed and excited to try your cuisine for the first time. Two of them happily browse the front menu board […]
By Laurie Harada and Carla Da Silva The arrest of a waiter at a Sherbrooke, Que. restaurant earlier this year, prompted by a customer’s severe allergic reaction, has triggered a spirited public discussion into where responsibility lies in protecting Canadians with food allergies. For individuals with food allergies and their families, stories like this hit […]
