Complaints about short-staffed restaurants surging in 2022

New data from Yelp has shown that diners are returning to restaurants in droves, flocking to dining rooms in 2022 as the memory of heightened pandemic fears and restrictions fades. That has brought its own problems, though, as complaints about short-staffed restaurants have soared. The new state of the industry report found that customers have […]

Fast-casual diners may go elsewhere if no drive-thru is offered

New data from Technomic suggests that fast-casual diners are beginning to expect drive-thrus at restaurant locations, similar to the standard that has been established with quick-service restaurants. Some even say they would dine elsewhere if there wasn’t a drive-thru option. The “Future of LSR: Fast food and fast-casual” survey found that nearly half (45 per […]

Should menus display food’s carbon footprint information?

What should a good menu include? The names and prices of dishes are a given, and other menus often display other details such as a description, dietary information such as calories, and the source of local products. But what about food’s carbon footprint? A team of researchers at Julius Maximilian University of Würzburg in Germany […]

Assessing the public’s trust in Canada’s food supply

Over the past two decades, Canadian consumers have shown an increasing interest in the country’s food supply, including where their food comes from, how it is produced, the environmental impacts of that production, nutritional composition and health benefits, and more. This has only intensified during the pandemic, and a new report from Nourish Food Marketing […]

Diners willing to pay premium for sustainable takeout

Sustainable food is increasingly a focus of discussion for the food industry and the general public, and it seems it is top of mind for diners when it comes to ordering takeout, too. According to Deliverect data cited by Restaurant Dive, more than four in 10 (43 per cent of) diners would be willing to […]

Inflation overtakes COVID-19 as diners’ main concern

New data from Numerator has shown that consumers’ longstanding concerns over the persistence of the COVID-19 pandemic are being replaced by worries about high levels of inflation and other financial constraints. A webinar hosted by Brian Ettkin, Canadian Lead of Strategy & Solutions Consulting at Numerator, assessed the company’s latest month-over-month data and found that […]

One-third of diners are turned off by seeing robot chefs

The increased use of technology in the restaurant has been well-documented, ranging from automated servers to robot chefs. For example, numerous quick-service restaurants are employing robotics in their kitchens. U.S. burger chain White Castle is introducing Flippy, an aptly-named burger-grilling machine, while Hyundai Robotics is partnering with KFC to develop chicken-cooking robots. Meanwhile, Buffalo Wild Wings […]

Gas prices are a new thing for restaurants to worry about

New reports have assessed the impacts of soaring gas prices in America on the cost of food and the levels of spending in restaurants. While the data focuses on the U.S. specifically, much of it can be applied to Canada, where the price of fuel has also jumped in recent months due to factors including […]

Consumers looking for sustainability claims on packaging

A new report from Cargill suggests that consumers are being increasingly influenced by sustainability claims on food packaging. The recent global Fatitudes survey found that 55 per cent of consumers said they are more likely to purchase a packaged food item if it includes a sustainability claim, a four-point jump since the company last fielded […]

The state of play for Canadian foodservice at the end of 2021

As we close out 2021 and approach another new year for Canadian foodservice, Lightspeed’s State of the Hospitality Industry report has shone some light on the current sentiments from restaurant operators and guests. Chief among the conclusions of the report, based on a wide survey of operators and customers in Canada and beyond, was that […]