Canadians want indoor dining, technology, and to support local

Canadians are looking forward to returning to restaurants as long as safety measures are in place finds the 2021 Discerning Diner Report from Angus Reid and Restaurants Canada. In particular, 89 per cent of Canadians are looking forward to eating out with friends and family, with 64 per cent going so far as to say […]

QSR diners prefer engaging with staff over technology

A new white paper from JLL’s Big Red Rooster has suggested that diners still prefer engaging with staff at quick-service restaurants (QSR) to a fully technological experience. Most consumers still prefer working with staff throughout their dining experience, reports the research. Over half (54 per cent) want help navigating the menu, 59 per cent want […]

Preparing yourself for summer reopening & recovery

Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark […]

Tipping remains important but are attitudes shifting?

Canadians largely recognize that tipping is becoming increasingly important for the foodservice and hospitality industry amid the devastating impacts of COVID-19. However, there are some signs that attitudes may be changing. Foodservice and hospitality has always relied on tipping to a significant extent. The pandemic, though, is causing something of a reevaluation of how the […]

Predicting post-pandemic food consumption trends

A new report from Deloitte assesses what the future could look like beyond the pandemic when it comes to Canadian food consumption trends. “The conflicted consumer: 2021 food consumer survey” report concludes that beyond the COVID-19 pandemic “food retailers will need to continue demonstrating authenticity, empathy, transparency, and genuine commitment to their communities, the wider world, […]

Technomic study reveals COVID-19 impact on beverages

A new report from Technomic illustrates the impact that the COVID-19 pandemic has had on the beverage category of foodservice. The report is a deliverable of Technomic’s Away-From-Home Beverage Navigator program, which offers a comprehensive assessment of both hot and cold beverage categories, including market sizing, historical tracking, predicted growth, consumer insights, operator responses, major […]

Consumers use low delivery fees, promos as deciding factors

A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners […]

Assessing which pandemic food trends will stick

Many new pandemic food trends have been formed during COVID-19. But how of them will be sticking around? Data and tech company Numerator has tried to assess just that in a new COVID Buyer Habit Index aimed at understanding the “stickiness” of new consumer buying behaviours. The analysis examines pandemic food trends in major categories including alcohol, […]

Canadian consumer confidence in food safety rebounding

A new report from Dalhousie University suggests that consumer confidence in Canadian food safety is rebounding, one year after the onset of the COVID-19 pandemic. Dalhousie’s Agri-Food Analytics Lab, in partnership with Caddle, surveyed over 10,000 Canadians at the end of February 2021. The participants were surveyed on consumer confidence and satisfaction. Overall, there were […]