Press release The Ontario government introduced on September 17 the Helping Tenants and Small Businesses Act that would, if passed, freeze rent in 2021 for most rent-controlled and non-rent-controlled residential units. The bill would provide the vast majority of Ontario’s tenants with financial relief as the province continues down the path of renewal, growth and economic recovery. […]
How to improve customer experience, capitalize on new opportunities, and implement innovative technologies By Doug Reifschneider and Rich DePencier Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. They are evolving at breakneck speed to keep up with constantly changing rules and regulations, […]
By Chef Divakar Raju As we approach our third full “season” of COVID-19, it’s not just the infection that is impacting our population, it’s also anxiety, stress, isolation, and depression. In addition to being at higher risk of complications from the illness than other segments of the population, older adults are also vulnerable to the […]
By Paulina Sawarna It’s now been almost six months since most of Canada was shut down in response to the coronavirus pandemic. With it came uncertainty, fear, and a major shift in social interactions, and in how business is conducted, particularly for the foodservice industry. Fortunately, Kraft Heinz Canada was able to leverage its experience […]
By Doug Radkey Adapt & Pivot. Two words we have recently become accustomed to. As a restaurateur, you’ve likely had to do both, to some extent, to maintain consistent levels of sustainability or to just flat-out survive. On the consumer side, households across Canada and much of the world have also faced an incredible amount […]
On Tuesday August 18, 2020, Tony Elenis, President & CEO of the Ontario Restaurant Hotel & Motel Association (ORHMA) spoke to the Standing Committee on Finance & Economic Affairs on the impact of COVID-19 to the small & medium-sized businesses of the hospitality industry. There is no doubt that the hospitality industry needs sector specific […]
Doug Radkey examines the strategies restaurants should be implementing to remain profitable as they reopen their dining rooms.
How technology is helping the quick-service restaurant sector thrive amid social-distancing guidelines, especially in its application to drive-thrus.
A new survey from Accenture shows more than half (56 per cent) of Canadians are reluctant to visit bars in the next six months.
Ontario municipalities will be able to quickly pass temporary bylaws for the creation and extension of patios and allow covered outdoor dining areas.