Restaurants and operators must be careful not to cede control over customer loyalty as off-premises consumption becomes the norm.
When it comes to customer experience during COVID-19, some restaurants had established services already in place but others have had to start from scratch.
How to improve customer experience, capitalize on new opportunities, and implement innovative technologies By Doug Reifschneider and Rich DePencier Even in this challenging time for the industry, restaurants are finding innovative ways to better serve the needs of their customers. They are evolving at breakneck speed to keep up with constantly changing rules and regulations, […]
Guests are craving the fun and excitement of the in-house restaurant experience they once knew. Can Canadian operators live up to the task?
By Jo-Ann McArthur Last month I told you how Millennials are disrupting your business. This month I’m exploring the many ways new technology is causing its own disruption in our industry. From mobile apps to Virtual Reality, digital tech is changing the landscape for guests and owners alike. So, what is the role of digital […]