A customer deciding where to buy lunch is thinking about what is nearby, what sounds good, what is easy to order, and whether there is a deal waiting in an app. In foodservice, loyalty often comes down to a small moment of convenience: the coffee ordered before work, the lunch spot near the office, the […]
By Evelyn Long Hotter seasonal temperatures can pose great environmental and business challenges for restaurant operators – from a hotter-than-average dining room to humidity on the patio and heat stress for your kitchen team. But green design combined with proactive wellness policies can keep your restaurant cool, your team healthy, and your reputation strong from […]
Foodservice continues to evolve, and the definition of value for many diners has shifted. While the benefit of drive-thrus was originally a speedier experience, these days, convenience is even more important to consumers. Today’s diners value food quality most (45 per cent), followed very closely by convenience (44 per cent), and speed (34 per cent) […]
By Emma Balment Today’s restaurant operators and suppliers are operating in what is being described as ‘The Endurance Economy.’ Cost of living is the top issue facing Canadians today. Price has become the determining factor for purchase, and consumers are predominantly pessimistic about both short and long-term financial wellbeing. There is hope on the horizon […]
More and more diners are seeking immersive, memorable experiences from restaurants, and eatertainment is one way that consumers can find what they are looking for. While game-based locations may have led the charge, sports outlets featuring golf, bowling, pickleball, and more are popping up to compete in the eatertainment space. RELATED: Adding eatertainment to your […]
As restaurants continue to compete for diner dollars with higher value, lower prices, and unique offerings, is this approach viable over the long haul? Many operators have adopted a strategy focusing on value to reflect the unstable economy and thrifty consumer trend, but this may be a shortsighted approach, offering short-term relief and higher revenues […]
Restaurant diners are focused on value and experience, and that means that some operators need to adapt to meet the needs of their customers. As part of that process, many restaurants are revamping their loyalty programs to better address those diner preferences. Today’s consumers are being bombarded with regular LTOs, value propositions, and loyalty programs, […]
Most restaurants are building interesting menus and focusing on value for their guests, and these are likely the factors that likely matter most, but there are a few extra steps operators can take to stand out from the competition. Learning about what’s most important to your guests can help your restaurant build a strong connection […]
Today’s consumers are looking for unique and memorable experiences from their favourite restaurants, so operators need to take steps to stand out and attract attention. LTOs are a great way for restaurants to capitalize on temporary trends, test out new menu items, and interest a new clientele. Studies show that 91 per cent of diners […]
As we head into spring, it is a good time to give your guests a fresh menu to chose from, add some seasonality, get trendy, and test out some new dishes. Many of us are looking forward to brighter weather and flavourful dishes as the seasons change, and restaurants who focus on seasonality may be […]
