Gen Zs, millennials driving growth of plant-based foods

The popularity of plant-based foods has been growing in recent years, and Gen Z and millennial consumers are likely to continue pushing that growth. That’s according to a recent report from The NPD Group, which found that the consumer demand for these beverages and foods for in-home meal prep has continued throughout the pandemic. Both […]

No end in sight for restaurant labour shortages

For six months now, many industries have experienced devastating labour shortages. That remains a major factor for nearly out of three small businesses in October, according to new data. Alignable’s October Hiring Poll of 3,181 small business owners found that nearly four in five (78 per cent of) restaurant owners say the lack of workers cuts […]

Restaurants can capitalize on soaring consumer confidence

By Asad Amin I am a devout foodie. My weekend plans, at times, revolved around which new restaurants had opened in the city or which old haunt I had been craving for a while. Over the past year-and-a-half, that shifted to takeout, delivery, and very few dine-in occasions. As soon as my family and I […]

How Canadian foodservice has been forever changed

By now, it seems undeniably apparent that the COVID-19 pandemic has changed Canadian foodservice forever. According to Restaurants Canada’s Foodservice Facts 2021 report, that view is shared by 76 per cent of operators across the country. On the positive side, foodservice sales are rebounding. In July 2021, there was only a five per cent difference […]

Operators remain divided on vaccine regulations

Vaccine regulations truly are dividing opinion in foodservice. Many restaurant operators do not agree with the new vaccine regulations including mandated proof of vaccination, and while plenty are willing to put up with the measure to safeguard the future, there are still concerns from a significant proportion of operators over a potential long-term adverse effect […]

Understanding loyalty programs in the pandemic age

Several key lifelines emerged for restaurants and other foodservice operations during the worst of the pandemic, from online ordering to curbside pickup and delivery and contactless payments. Another prominent trend was recognition of the importance of loyalty programs. Loyalty programs not only create a lasting connection between patrons and a restaurant and/or brand, but they […]

78% of US restaurants report decline in dine-in business

A new report from the National Restaurant Association suggests that the effects of the pandemic on US restaurants are far from over. According to new data, 78 per cent of US restaurants reported a decline in customer demand for indoor dining in recent weeks due to the rise of delta variant COVID-19 cases. In addition, […]

How higher pay positively impacts customer service

With a labour shortage sweeping North American foodservice, the pay that restaurant workers receive, particularly the wages of hourly employees, is under review. New research suggests, rather unsurprisingly, that higher pay positively impacts customer service. Researchers at the Cornell SC Johnson College of Business compared restaurant reviews where the minimum wage has increased versus those […]

FSR tickets up amid higher prices, larger orders

New Black Box Intelligence data shows that full-service restaurant (FSR) tickets in the U.S. grew by nearly 20 per cent on a two-year basis as of Q2 2021. The restaurant backdrop improved last quarter as the economy reopened and vaccines increased consumer confidence, helping FSR transactions grow compared to Q1. This has contributed to the latest figures, which were also spurred by higher menu pricing brought in by many restaurants to offset […]

8 out of 10 Canadian restaurants still barely surviving

The latest survey from Restaurants Canada has found that eight out of 10 surviving Canadian restaurants are still barely scraping by, nearly 18 months into the pandemic. According to the latest data drawn from the study conducted in July: Over half (55 per cent) of restaurant operators said they are still operating at a loss […]