OpenTable has announced some changes to its Client Agreement, effective April 16, including the requirement that restaurants make the platform their “system of record” for reservations, table and guest management, while also making all of their inventory available on OpenTable’s marketplace. OpenTable is the most popular reservation system used in the United States, and is […]
As restaurant technology continues to evolve and adoption grows among operators, digital signage is a tool that can improve service, boost sales, and increase customer engagement. 86 per cent of operators have seen increased sales with the adoption of digital signage, and 84 per cent think digital signage builds their branding. Here are a few […]
As we say goodbye to winter weather and get ready to welcome warm temps, it’s the perfect time to make some changes to attract new guests and offer a fresh experience for your regulars. From spring cleaning to adding seasonality to your menu, get the jump on spring with a strategy for success. Spring refresh […]
Diners often spend special moments like birthdays or anniversaries at their favourite restaurants, so becoming an occasion destination means your guests associate you with some of the important milestones in their lives. This not only builds relationships with your clientele and boosts loyalty, but it may also help your bottom line by filling those tables […]
By Mo Chaar Restaurants across the country are facing a triple-threat of challenges: inflationary costs, labour shortages, and pandemic debt – and many are struggling to stay afloat. According to Restaurants Canada, only half of restaurants are profitable, with one-quarter of its members worried they won’t survive another year. While a portion of the hospitality […]
As inflation continues, it may be tempting to raise menu prices to offset costs and maximize your margins, but there’s another way. Rather than increasing what you charge, get creative with cutting costs to raise your profit margin. Improving your profit margin means you need to know your current numbers. While your gross profit […]
As Canada’s food costs continue to rise with no end in sight and rumours of an impending recession, consumers are looking at ways to best stretch their dollars. In the last 12 months, three out of four Canadians have changed the way they buy food to try and offset the increased costs. The recently […]
Confronted with labour shortages, inflation, supply-chain stretches, and other operational challenges, restaurants are having to find a variety of ways to adjust their business model to stay attractive to consumers and stay viable within a competitive industry. Many of those changes have come on menus. Toast’s first Voice of the Restaurant Industry survey found that […]
In today’s crowded foodservice climate, offering a robust loyalty program is a must. Loyalty members visit more, spend more, and provide your business with vital insights into customer behaviour. Those were some of the key conclusions of the new Paytronix Loyalty Report 2022, which found that the top loyalty members are foundational to a restaurant’s […]
Prices may be up, cost of living may be up, but indoor dining is nevertheless back on the menu big time. The recent TouchBistro 2022 Diner Trends Report released Wednesday and based on surveys conducted in June and July found that 44 per cent of consumers are now indoor dining at a restaurant at least […]
