The dichotomy of third-party delivery services

The debate around third-party delivery apps is intensifying amid the economic impacts of COVID-19 By Tom Nightingale For the foodservice businesses and restaurants that have been able to survive the last 12 months of COVID-19 pandemic, keeping up with the fast rate of change has been vital. In particular, operators across the country have had […]

SkipTheDishes receives backlash for B.C. surcharge

Delivery platform SkipTheDishes has courted controversy in British Columbia by introducing a new B.C. surcharge on orders in response to the province’s temporary cap on third-party delivery services’ fees. The temporary 15-per-cent cap on the fees that delivery services can charge restaurants went into effect on December 22 in what the provincial government described as […]

Recapping ORHMA’s biggest news of 2020

With 2020 in the rearview mirror, RestoBiz reviews ORHMA’s most-read news of the year, including announcements and advocacies.

Restaurants can learn from the pizza chain delivery model

Restaurants and operators must be careful not to cede control over customer loyalty as off-premises consumption becomes the norm.