No tip, no trip: ensuring delivery drivers are treated equally can preserve revenue

A new report has warned of the importance of making sure that a restaurant’s delivery drivers are treated equally and making even tips. Paytronix’s “No trip, no trip” report notes that drivers not getting their fair share of tips could become a blow to a restaurant’s bottom line through unclaimed orders. While delivery drivers have […]

Provincial competition law needed to address the power of gig work platforms

By Vasiliki Bednar and Robin Shaban With the invention of gig-based platforms like Uber and SkipTheDishes, the gig economy has not just become an integral part of the labour industry, but also digital society as well. Along with the meteoric rise in popularity of these platforms, many of these companies have “monopsonies” in their industries. […]

Ontario establishes basic gig workers’ rights including $15 minimum wage

Ontario has announced “historic” new legislation that would see it become the first province to establish foundational employment standards for app-based gig workers, including extending to them the province’s general minimum wage of $15. The Working for Workers Act 2022 intends to boost protections for digital platform workers who offer rides or deliver food and other […]

Third-party apps offer self-delivery options for restaurants

Some third-party delivery apps are adding more flexibility for restaurants by beginning to allow operators to choose whether to use their own in-house delivery staff to complete third-party orders. DoorDash has introduced a “flexible fulfillment” feature to its self-delivery product that it first introduced last year, enabling partner restaurants in Canada and the U.S. to use DoorDash driver […]

Ontario wants to give food delivery drivers washroom access

The Ontario government has tabled unprecedented legislation that would allow food delivery workers and other couriers to access bathrooms at businesses where they are delivering or picking up items. The legislation, if passed, would apply to couriers and truck drivers as well as food delivery workers. “This is something most people in Ontario take for […]