Go greener with your restaurant’s takeout containers

Consumers are looking to connect with businesses that align with their values and sustainability is top of mind for many diners who want to see greener practices from their favourite restaurants. Studies show that 66 per cent of consumers take sustainability into consideration when making a purchase, and diners are willing to pay up to […]

QSRs focusing on personalization to drive loyalty

QSRs are finding themselves with more competition than ever before, as many grocery and convenience stores have started offering hot and cold meal options. As they work to come out on top, they’re focusing on what they can deliver for higher value, increased loyalty, and better service, and personalization may be the answer. Last year, […]

How restaurants can embrace change in the age of the hermit consumer

By Brittain Brown There’s been a noticeable change in consumer habits across Canada in the post-pandemic landscape. Fueled by a rise in ghost kitchens, third-party delivery apps, and surging inflation impacting supply chains, we’ve seen the emergence of a new consumer archetype: the “hermit consumer,” marked by those who prioritize comfort and convenience by ordering […]

Can you improve your restaurant’s online ordering system?

As off-premise dining stays popular among consumers, operators can differentiate themselves and raise the bar on the customer experience with a better online ordering system. According to TouchBistro’s 2024 Diner Trends Report, 31 per cent of Canadians are ordering delivery and takeout every week, and that’s up from 25 per cent in 2022. Today, online […]

Government regulation delivers another hit to BC restaurants

By Joseph Brown In Canada last year, more restaurants closed than opened. It is a business where margins are tight, costs are rising, and customers are feeling the pinch of inflation. Many in the food service and hospitality sector are still recovering from the pandemic that forced many of our businesses to the brink. We have […]

Off-premise dining continues to drive restaurant revenues

Even as dine-in traffic continues to pick up, demand remains high for off-premise dining. From delivery to drive-thru, studies show that 43 per cent of full-service restaurants accounted for more off-premise business in 2023 than five years ago, and 26 per cent of operators plan to add more options to their off-premise offerings this year. […]

What’s trending on takeout and delivery menus?

With takeout and delivery still more popular than dine-in restaurant visits, customer tastes have shifted this past year, with consumers embracing unlikely food pairings and strong flavours for their off-premise orders. Food delivery order revenue is expected to grow at an annual rate of 12.3 per cent until 2027, so it’s a market worth examining […]

Get your restaurant ready for the holidays

The holiday season has arrived, but is your restaurant holiday-ready? From special menus to labour management to your reservation system, getting ahead of the game will help you stay prepared, deliver a positive guest experience, and make the most of your margins. Be proactive, stay organized, and plan for a successful holiday season! Menus Encouraging […]

Restaurants are adding late-night to capture customers

As restaurants strive to build loyalty and boost their bottom lines, some are finding success drawing in a late-night crowd with extended hours. Studies show that there has been 7.5 per cent growth in this daypart during Q2 year-over-year, and it’s becoming a viable source of increased revenues for many restaurants. Pizza Hut has extended […]

Delivery trends have some restaurants adjusting their approach

Off-premise dining remains a fan favourite for consumers, with dining out remaining only slightly more popular. In fact, 58 per cent of consumers have ordered delivery in the last month, compared to 62 per cent who have dined in a restaurant. The frequency of ordering has increased, too, with 51 per cent of Canadians ordering […]