New York City moves to protect food delivery workers

The New York City Council has approved a package of bills designed to strengthen protections for the city’s tens of thousands of food delivery workers. The legislation will give couriers more control over their routes and better access to washrooms and also gets the ball rolling on establishing minimum per-trip payments. In summary, the six […]

California may let restaurants set prices on delivery platforms

A California bill is attempting to allow restaurants in the state to set menu prices on delivery platforms. San Diego Assemblywoman Lorena Gonzalez’s AB 286 would allow restaurants to set the price of food and drink sold through delivery aggregators. It would also require food delivery companies to provide customers and restaurants with itemized cost breakdowns of third-party […]

Restaurant takeaways: what we learned from takeout

By Mo Chaar Closures and restrictions during the pandemic left many restaurants in dire straits in 2020 as they fought to retain customers and reach new audiences. In many cities, the fact that offering takeout and delivery was the only means of service forced restaurants to pivot quickly and develop new and creative ways to […]

Wendy’s to open 700 ghost kitchens in Canada and beyond

Wendy’s is opening 700 delivery kitchens over the next five years in Canada, the United States, and the United Kingdom, according to a press release. The expansion of the chain’s partnership with Reef Technology, which was originally a pilot of eight units in Canada, will see about 50 kitchens go live this year. The rest will […]

Restaurant owners want caps on food delivery apps fees beyond pandemic

By Tara Deschamps, The Canadian Press Restaurant owners say food delivery apps have taken too big a bite out of their revenues for too long. Food delivery apps were forced to implement lower fees when dine-in service was closed during the COVID-19 pandemic, and restaurants say the change should be made permanent if they are […]

Wendy’s looks to expand Canadian and digital presence

Wendy’s plans to expand its global footprint to 8,000 restaurants by 2025 include focusing on Canadian and digital expansion. Chief Development Officer Abigail Pringle said the restaurant chain is focusing on driving growth through nontraditional locations. Some 30 per cent of the roughly 1,200 new locations will be nontraditional units, including ghost kitchens, delivery-only locations, fuel, […]

DoorDash offers local U.S. restaurants choice with new tiered commission fees

Under the spotlight that has been placed on delivery companies, DoorDash has overhauled its model. By Tom Nightingale Third-party delivery has been a topic of intense debate in recent months. Now, DoorDash has shifted its system to reflect that. With local restaurants struggling desperately across North America due to the COVID-19 pandemic, the ethics of […]

Restaurants, delivery apps still at odds as demand grows

By Dee-Ann Durbin, The Associated Press Diners got used to delivery during the pandemic, and the habit may stick long after dining rooms reopen. But restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other. Companies like DoorDash and UberEats helped many restaurants […]

Tried-and-true packaging revitalizes your takeout & delivery menu

Assessing the top pandemic-era foods and the best packaging for off-premise dining By Cal Cary Is it time for a menu refresh? Maybe you’re worried you’ve tapped out your current customer base and need to attract new ones, or you just want the chance to surprise and delight your most loyal patrons again – something […]

Governments must work with restaurants on no-fee delivery app

By Mischa Young To say it’s been a rough year for the restaurant industry is an understatement. Restaurants across Canada have suffered immensely from stay-at-home orders, strict in-person seating capacity restrictions, and other lockdown measures induced by the COVID-19 pandemic. Ten per cent of Canada’s independent restaurants have already permanently shut down in light of […]