Restaurant owners want caps on food delivery apps fees beyond pandemic

By Tara Deschamps, The Canadian Press Restaurant owners say food delivery apps have taken too big a bite out of their revenues for too long. Food delivery apps were forced to implement lower fees when dine-in service was closed during the COVID-19 pandemic, and restaurants say the change should be made permanent if they are […]

Wendy’s looks to expand Canadian and digital presence

Wendy’s plans to expand its global footprint to 8,000 restaurants by 2025 include focusing on Canadian and digital expansion. Chief Development Officer Abigail Pringle said the restaurant chain is focusing on driving growth through nontraditional locations. Some 30 per cent of the roughly 1,200 new locations will be nontraditional units, including ghost kitchens, delivery-only locations, fuel, […]

DoorDash offers local U.S. restaurants choice with new tiered commission fees

Under the spotlight that has been placed on delivery companies, DoorDash has overhauled its model. By Tom Nightingale Third-party delivery has been a topic of intense debate in recent months. Now, DoorDash has shifted its system to reflect that. With local restaurants struggling desperately across North America due to the COVID-19 pandemic, the ethics of […]

Restaurants, delivery apps still at odds as demand grows

By Dee-Ann Durbin, The Associated Press Diners got used to delivery during the pandemic, and the habit may stick long after dining rooms reopen. But restaurants and delivery companies remain uneasy partners, haggling over fees and struggling to make the service profitable for themselves and each other. Companies like DoorDash and UberEats helped many restaurants […]

Tried-and-true packaging revitalizes your takeout & delivery menu

Assessing the top pandemic-era foods and the best packaging for off-premise dining By Cal Cary Is it time for a menu refresh? Maybe you’re worried you’ve tapped out your current customer base and need to attract new ones, or you just want the chance to surprise and delight your most loyal patrons again – something […]

Governments must work with restaurants on no-fee delivery app

By Mischa Young To say it’s been a rough year for the restaurant industry is an understatement. Restaurants across Canada have suffered immensely from stay-at-home orders, strict in-person seating capacity restrictions, and other lockdown measures induced by the COVID-19 pandemic. Ten per cent of Canada’s independent restaurants have already permanently shut down in light of […]

Consumers use low delivery fees, promos as deciding factors

A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners […]

Saskatchewan latest province to cap delivery fees

Amid widespread debate on the issue during the pandemic, caps on third-party delivery fees are being implemented in an increasing number of Canadian provinces in response to COVID-19. Saskatchewan is the latest province to make the move, capping delivery fees charged to restaurants by third-party apps until the end of April under The Emergency Planning Act. […]