Governments must work with restaurants on no-fee delivery app

By Mischa Young To say it’s been a rough year for the restaurant industry is an understatement. Restaurants across Canada have suffered immensely from stay-at-home orders, strict in-person seating capacity restrictions, and other lockdown measures induced by the COVID-19 pandemic. Ten per cent of Canada’s independent restaurants have already permanently shut down in light of […]

Consumers use low delivery fees, promos as deciding factors

A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners […]

Saskatchewan latest province to cap delivery fees

Amid widespread debate on the issue during the pandemic, caps on third-party delivery fees are being implemented in an increasing number of Canadian provinces in response to COVID-19. Saskatchewan is the latest province to make the move, capping delivery fees charged to restaurants by third-party apps until the end of April under The Emergency Planning Act. […]

Quebec temporarily caps 3rd-party delivery fees

The province’s government has acted amid a fierce debate across the province and beyond. By Tom Nightingale The Quebec provincial government has unanimously adopted legislation that temporarily caps large-scale third-party delivery fees in the province while indoor dining remains closed. The new temporary law, Bill 87, caps the commissions charged to restaurants by delivery platforms […]

SkipTheDishes receives backlash for B.C. surcharge

Delivery platform SkipTheDishes has courted controversy in British Columbia by introducing a new B.C. surcharge on orders in response to the province’s temporary cap on third-party delivery services’ fees. The temporary 15-per-cent cap on the fees that delivery services can charge restaurants went into effect on December 22 in what the provincial government described as […]

Restaurants can learn from the pizza chain delivery model

Restaurants and operators must be careful not to cede control over customer loyalty as off-premises consumption becomes the norm.