By Dawn Castell As restaurants wade through the intricate world of food delivery services, metrics manifest as vital companions, guiding operators towards increased efficiency and unmistakable accuracy in operations. But navigating through the sea of data requires a keen eye for pivotal metrics that truly steer the course towards success. RELATED: Choosing a food delivery […]
As the review of the treatment of food delivery workers continues, DoorDash has launched a new in-app toolkit called SafeDash in the U.S. to provide additional security measures for its “Dashers”. SafeDash, which is powered by security firm ADT, will initially roll out in Chicago, Detroit, Los Angeles, New York, Philadelphia, and San Francisco. All […]
The Ontario government has tabled unprecedented legislation that would allow food delivery workers and other couriers to access bathrooms at businesses where they are delivering or picking up items. The legislation, if passed, would apply to couriers and truck drivers as well as food delivery workers. “This is something most people in Ontario take for […]
Wendy’s is opening 700 delivery kitchens over the next five years in Canada, the United States, and the United Kingdom, according to a press release. The expansion of the chain’s partnership with Reef Technology, which was originally a pilot of eight units in Canada, will see about 50 kitchens go live this year. The rest will […]
By Mischa Young To say it’s been a rough year for the restaurant industry is an understatement. Restaurants across Canada have suffered immensely from stay-at-home orders, strict in-person seating capacity restrictions, and other lockdown measures induced by the COVID-19 pandemic. Ten per cent of Canada’s independent restaurants have already permanently shut down in light of […]
A new report from digital restaurant platform BentoBox and restaurant discover platform The Infatuation suggests many consumers, particularly the younger demographic use low delivery fees and the offer of promotions and discounts as major deciding factors when it comes to choosing a delivery service. Firstly, the report notes that 74 per cent of U.S. diners […]
Amid widespread debate on the issue during the pandemic, caps on third-party delivery fees are being implemented in an increasing number of Canadian provinces in response to COVID-19. Saskatchewan is the latest province to make the move, capping delivery fees charged to restaurants by third-party apps until the end of April under The Emergency Planning Act. […]
The province’s government has acted amid a fierce debate across the province and beyond. By Tom Nightingale The Quebec provincial government has unanimously adopted legislation that temporarily caps large-scale third-party delivery fees in the province while indoor dining remains closed. The new temporary law, Bill 87, caps the commissions charged to restaurants by delivery platforms […]
Delivery platform SkipTheDishes has courted controversy in British Columbia by introducing a new B.C. surcharge on orders in response to the province’s temporary cap on third-party delivery services’ fees. The temporary 15-per-cent cap on the fees that delivery services can charge restaurants went into effect on December 22 in what the provincial government described as […]
The lawsuit against third-party companies describes the level of delivery fees being charged during the pandemic as exorbitant and abusive.
