When it comes to customer experience during COVID-19, some restaurants had established services already in place but others have had to start from scratch.
Toronto is moving to implement further operational restrictions on restaurants after a recent spike in COVID-19 cases in the city.
By Alice Sinia In the wake of global health concerns, restaurants across the world have modified their dining areas to be safer and more customer friendly. For many establishments, that has meant a switch to patio dining only. These outdoor spaces are perceived as less conducive to the spread of pathogens and help to put […]
Doug Radkey examines the strategies restaurants should be implementing to remain profitable as they reopen their dining rooms.
Restaurants and bars can utilize reusable branded masks to extend their marketing reach while keeping customers safe and happy, according to Marc Gordon.
By Doug Radkey It is in our human nature to fear either change or the unknown. That’s what many restaurateurs across Canada – and the world – are overwhelmingly feeling right now. You may not like all of the changes that are occurring or being recommended by our leading government bodies, but you can be […]
By David E. Smith, ESP A clean and inviting environment is essential to a great restaurant experience, which is what brings customers back for repeat visits. But if front-of-house cleaning is so important to business success, why is it often done by staff with no training on how to do it properly? The answer is […]
By: Tom Bell, PhD Effective, safe and cost efficient cleaning isn’t as easy as most people assume. Even within the professional community, many cleaning myths exist that perpetuate misconceptions about proper methods and procedures. Below I’ve outlined a few cleaning myths I hear most often. The more cleaning professionals know, and the better trained they […]
According to the Centers for Disease Control and Prevention (CDC), an estimated 48 million Americans (or roughly 1 in 6 people) become sick from foodborne diseases every year. With this in mind, it’s important to recognize the significance of a proper sanitation program and how to best achieve one in any foodservice operation. Implementing a […]
By Roy Getz, Chairman, Ohio Restaurant Association and P&G Professional Advisory Council Member Customer satisfaction is a key factor in the success of any restaurant and cleanliness plays a big role in that. Happy customers will spread the word about a great restaurant experience, become ambassadors for your brand and loyal patrons. For all of […]