Building a restaurant community

By Mila Holosha To build relationships, boost your business, and retain a loyal customer base, you need to create a restaurant community. Rather than simply being a place to stop for a meal, operators need to focus on creating more than just delicious food – and that means taking a broader look at your operations […]

Why menu engineering is a must for restaurants

By David Hopkins Menu engineering is one of the most crucial yet often overlooked aspects of restaurant operations. Restaurateurs place so much value on a menu’s taste, ease of execution, and customer satisfaction that they may forget to engineer for profit. Few restaurants understand the importance of properly pricing and costing out their menus and […]

Navigating the surge to offer an enhanced customer experience

By Peter Dougherty In an ever-evolving industry, restaurant operators are continually seeking innovative ways to increase revenue and elevate the overall guest experience. Traditionally, surge pricing has been considered a strategy to manage demand during peak hours. However, in recent years, guests have become more conscious about spending and surge pricing has become unpopular with […]

The upside of kiosks for QSRs

The labour shortages we’ve seen over the last few years in the foodservice industry have led many QSRs to lean on technology to help bridge that gap, and kiosks are catching on as a way to better manage labour and provide a better guest experience. RELATED: 2023’s hottest restaurant technology While at one time self-serve […]

Optimizing your gift card strategy

By Mo Chaar The holidays are looking a little different this year: Canadians are feeling the affordability crunch, and a recent holiday gift card survey revealed that inflation is affecting nearly three-quarters (74 per cent) of consumer holiday spending. With the holiday season nearly in full swing and with one-third of restaurants in Canada operating […]

Hygiene workflow systems can help improve your guest experience

By Marissa Tekirian We all know that foodservice is a fast-paced world with daily pressures that can make it hard to focus time and resources on making business better. Operators know the more seamless the service, the more satisfied the guest – and the more successful the business. With expectations for hygiene, sustainability, and guest experience higher […]

‘Tis the season for holiday dining

As restaurant traffic revs up for the holidays, now’s the time for operators to focus on maximizing those revenues with a strategy that will take them through until next year. Creating unforgettable experiences is one way that restaurants can stand out from the crowd this season and work on building loyalty from their guests. But […]

Make your restaurant an occasion destination

Diners often spend special moments like birthdays or anniversaries at their favourite restaurants, so becoming an occasion destination means your guests associate you with some of the important milestones in their lives. This not only builds relationships with your clientele and boosts loyalty, but it may also help your bottom line by filling those tables […]

Desserts are your menu’s sweet spot

Making the most of your menu means adding desserts to the mix. 21 per cent of diners say that they’ve eaten dessert in the last 24 hours, but studies show that number is actually closer to 63 per cent. Following the trends and appealing to demand are the tricks to making desserts the star of […]

Understanding your customer types can improve profits

Getting to know your customers is the secret to building long-lasting relationships and loyalty for your restaurant. These days, it’s even easier to get to know your customers, with the technology available to delve into your customers’ likes and dislikes, menu favourites, dietary restrictions, celebrations, and more. In fact, 82 per cent of customers are […]