By Duncan MacNally A restaurant can have a strong menu, an attractive dining room, and a well-designed beverage program, yet still leave guests with a disappointing impression if its bartenders are not properly prepared. Because bartenders work at the intersection of speed, hospitality, product knowledge, and service, even small training gaps can quickly become visible […]
By Sam Brenner Canadian restaurant owners are entering a new era, defined by tighter margins, higher guest expectations, and an unprecedented pace of technological change. Guests may be dining out less often, but when they do, they expect more: more value, more personalization, and more seamless experiences. Modernization isn’t optional anymore. It’s the difference between staying […]
By David Hopkins While the restaurant industry has always been challenging, it is particularly difficult for restaurants to make money in today’s economic climate. Food costs are up, tariffs are making supply chains more complicated, and consumer spending is down. That being said, there are three main things that restaurant owners can do to maximize […]
As competition remains fierce in foodservice and hospitality, eatertainment is ramping up the value to help drive traffic and raise revenues. Guest expectations continue to grow, and 76 per cent of consumers would rather spend their money on eatertainment than on material items, so companies are raising the bar on value this summer. Here’s a […]
While off-premise dining really took off during the pandemic, it’s a trend that’s here to stay. Making up about 75 per cent of all restaurant traffic, accounting for 58 per cent of quick-service and 41 per cent of full-service sales, takeout and delivery are an important part of restaurant operations. Maximize your margins for off-premise […]
By Jessica Brill Today’s competitive marketplace is filled with so many loyalty apps, how can restaurant operators stand out amid continued increased inflation, rising guest expectations, and evolving dining habits? Studies show that adding a loyalty program increases visits and customer spending by 30 per cent, and that’s why restaurateurs must develop a strategy to […]
As more employees return to work and the holiday season approaches, your restaurant may be looking to raise your revenues by adding catering to your roster. Food On Demand Off-premises University’s recent webinar covered this topic, highlighting what operators need to know to grow their business in the catering space. Jim Rand, from Rand Parker […]
Improving the guest experience is always top of mind for restaurant operators, and today’s technology can help increase table turnover, alleviate some of the labour stresses, and simplify the ordering process. From tablets at the table to self-ordering kiosks, restaurant technology continues to evolve to raise restaurant revenues and help operators deliver on guest expectations. […]
Throughout the summer, Canadians continue to flock to restaurant patios, and creating an inviting outdoor dining space that helps you stand out could boost traffic and your bottom line. While you’ve likely had a full patio since the nicer weather arrived, offer your guests a fresh experience and attract a new crowd with a greener […]
By Dawn Castell In the bustling world of hospitality, maintaining a competitive edge is essential for the success of any restaurant. By focusing on key areas such as menu innovation, customer service, and marketing strategies, restaurants can differentiate themselves in the market and thrive amidst today’s fierce competition. Menu innovation and culinary excellence One of […]
