Elevate your restaurant to get ahead of the competition

By Dawn Castell In the bustling world of hospitality, maintaining a competitive edge is essential for the success of any restaurant. By focusing on key areas such as menu innovation, customer service, and marketing strategies, restaurants can differentiate themselves in the market and thrive amidst today’s fierce competition. Menu innovation and culinary excellence One of […]

How restaurant operators can keep up with changing dining habits

By Mo Chaar In today’s economy, Canadians are cutting back on extraneous spending wherever they can to cope with a higher cost of living, and less than 30% of Canadians are satisfied with their recent restaurant experiences. A new consumer survey of Canadians’ dining attitudes and motivations revealed that a whopping 82 per cent of […]

How does value influence restaurant guest satisfaction?

In today’s inflationary times, consumers are spending their dollars wisely, paying attention to pricing, and weighing where to invest. Restaurants are seeing a drop in visits as guests weigh their purchases, tightening their belts to decrease discretionary spending. However, there is good news for operators: Technomic’s recent webinar reveals some encouraging data to help restaurants […]

Designing dementia-friendly restaurants

People with dementia often experience a range of issues that make living difficult, as do the loved ones who care for them. One area that can cause people with dementia significant difficulty is dining out in restaurants. The busy surroundings, many people in one place, and complex food options can all lead to confusion and […]

Opening a restaurant in 2024

By Dawn Castell Thinking about opening a restaurant this year? Embarking on this exciting new venture brings the thrill of opportunity along with the need for strategic foresight and meticulous planning. In today’s dynamic culinary landscape, success hinges on a foundation built upon data including market insights, innovation, and a commitment to excellence. Aspiring restaurateurs […]

Building a restaurant community

By Mila Holosha To build relationships, boost your business, and retain a loyal customer base, you need to create a restaurant community. Rather than simply being a place to stop for a meal, operators need to focus on creating more than just delicious food – and that means taking a broader look at your operations […]

Why menu engineering is a must for restaurants

By David Hopkins Menu engineering is one of the most crucial yet often overlooked aspects of restaurant operations. Restaurateurs place so much value on a menu’s taste, ease of execution, and customer satisfaction that they may forget to engineer for profit. Few restaurants understand the importance of properly pricing and costing out their menus and […]

Navigating the surge to offer an enhanced customer experience

By Peter Dougherty In an ever-evolving industry, restaurant operators are continually seeking innovative ways to increase revenue and elevate the overall guest experience. Traditionally, surge pricing has been considered a strategy to manage demand during peak hours. However, in recent years, guests have become more conscious about spending and surge pricing has become unpopular with […]

The upside of kiosks for QSRs

The labour shortages we’ve seen over the last few years in the foodservice industry have led many QSRs to lean on technology to help bridge that gap, and kiosks are catching on as a way to better manage labour and provide a better guest experience. RELATED: 2023’s hottest restaurant technology While at one time self-serve […]