Many diners keen on metaverse, but restaurants must mitigate

The rapid evolution of technology has long been redefining restaurant consumers’ concept of “normal”. Think the move from laminated print menus as a standard to QR codes or ordering kiosks. Now, the next stop may well be the metaverse. A new Paytronix and PYMNTS Report, The Digital Divide: Technology, The Metaverse, and the Future of […]

What do Canadian diners want from technology in restaurants?

When it comes to the foodservice industry, consumer trends have rapidly and significantly evolved over the course of the pandemic. One development that has proven it is here to stay, however, is the integration and use of technology in restaurants. Technology has been there to ease restaurants’ concerns, from labour shortages to changing dining operations to […]

Pandemic innovations & automation will shape restaurants beyond 2022

As they bid to stay ahead of the curve through the persistent and evolving challenges of 2022, restaurants plan to continue at least some of their pandemic pivots and add more automation in order to counter ongoing staff shortages.  That’s the conclusion of recent research from payments and technology solutions provider Square, which recently released […]

Automation can make the restaurant experience better for everyone — not just robots

By Laurent May In spite of the challenges of the past two years, there is a future for the restaurant business. Automation has a big role to play, but that doesn’t mean good old-fashioned human hospitality is out of style, or ever will be. We need one just as much as we need the other. […]

In 2022, high-tech solutions can help deal with disruptions

By Laurent May In the business and tech worlds, the word “disruption” gets tossed around a lot — usually with positive connotations, as when a new innovation changes an industry for the better. The world in general has seen major disruptions over the past couple of years, and not always the good kind. As has […]

Cashierless coffee shops: a natural progression?

The unprecedented climate of the last couple of years has expedited the technological advancements that were already being seen in foodservice. Technology is being increasingly utilized to make operations more efficient and to meet the enhanced needs of the consumer in a world when convenience and physical health and safety are top of mind. Now, […]

The importance of TikTok for restaurants: the clock is ticking

Restaurants are on a constant journey to innovate and broaden their reach, and the pandemic has only intensified this need. When it comes to social media, Instagram and other ubiquitous platforms have led the way in recent years, but TikTok for restaurants is becoming increasingly essential. In a day when TikTok has arguably overtaken Instagram […]

Canadian Food Innovation Network programs proving popular

The Canadian Food Innovation Network (CFIN) launched new Food Innovation Challenge and Innovation Booster funding programs in recent weeks, and they’re being met with great enthusiasm. The inaugural programs are connecting with food innovators across Canada and helping food sector leaders find ways to invigorate their businesses through innovation. “As a new organization launching programs amidst both a pandemic and […]

Canada’s first Chipotlane drive-thru opens Oct. 25

After the significant success of its Chipotlane drive-thru lanes in the U.S., Chipotle Mexican Grill is opening its first Canadian Chipotlane on October 25. The Chipotlane drive-thru lane allows customers to pick up digital orders without leaving their cars, placing their order in advance via the Chipotle app or Chipotle website and driving up to […]