How chains are tackling the ongoing labour shortage

The fact that foodservice is facing a continued labour shortage has been well-documented by this point. While staffing levels have rebounded to some degree in some areas, restaurants are still struggling to attract the quality and quantity of workers that they need to handle the resurgent growth in indoor dining in Canada, the U.S., and […]

How staff training and technology can help you better manage the cost of labour

By John Clausen In the service industry, people seem to have the greatest impact on costs and on revenue — costs such as the efficient use of resources and providing high-quality service at a reasonable price; and revenue generated by repeatable business and positive customer referrals. Technology, meanwhile, can also be used to enhance the […]