How restaurants can navigate fee fatigue

By Brittain Brown “Fee fatigue” refers to the endless surcharges associated with purchasing services – a thorn in the side of restaurant operators. To stay competitive, restaurants have had to continually upgrade their technology to meet industry demands, but more systems mean more hidden expenses. This exhaustion can be attributed to a variety of sources […]

Automated scheduling is a must for your busy season

By Kris Edwards Restaurants and bars across Canada are prepping for a busy season in the face of many challenges, from labour shortages to the rising cost of ingredients like lettuce. In June 2022, there were 171,715 job vacancies in the foodservice industry, triple the amount of pre-pandemic levels. As a result, restaurant operators are […]

How chains are tackling the ongoing labour shortage

The fact that foodservice is facing a continued labour shortage has been well-documented by this point. While staffing levels have rebounded to some degree in some areas, restaurants are still struggling to attract the quality and quantity of workers that they need to handle the resurgent growth in indoor dining in Canada, the U.S., and […]

How staff training and technology can help you better manage the cost of labour

By John Clausen In the service industry, people seem to have the greatest impact on costs and on revenue — costs such as the efficient use of resources and providing high-quality service at a reasonable price; and revenue generated by repeatable business and positive customer referrals. Technology, meanwhile, can also be used to enhance the […]