Addressing restaurant cancellations and no-shows

As restaurateurs continue to balance thin margins and staffing shortages, more have begun taking steps to deter diners from last-minute cancellations (or not coming at all) as a way to try and manage their costs. According to studies, 17 per cent of U.S. restaurants charged at least one cancellation fee in January, up four per […]

Keep your restaurant’s top talent with a new approach to company culture

By Matt Parkin In the ever-evolving landscape of the restaurant industry, one thing has remained constant – the importance of a strong workplace culture. As we look into the future, it’s crucial for restaurant owners and managers to understand that the old ways of retaining staff, like the occasional pizza party, just won’t cut it […]

A look at the mental health of today’s hospitality workers

By Jessica Brill The last few years have certainly taken a toll on the hospitality industry. However, some would argue it wasn’t all doom and gloom, as restaurants adopt technology and review operations to boost efficiency and their bottom lines. Perhaps even more importantly, the pandemic shone a bright and critical light on the working […]

Ontario Government strengthening wage protections for restaurant workers

The Ontario government is introducing legislation that, if passed, would put in place ground-breaking protections for more than 400,000 people in the restaurant and hospitality industry. The Working for Workers Four Act, 2023, includes updates to the province’s Employment Standards Act, which would ban unpaid trial shifts and make clear that employers can never deduct an employee’s […]

Writing restaurant job descriptions that will attract talent

Although labour shortages are slowly evening out, many restaurants are still struggling to attract and retain the top talent they need to build the business. Competition is fierce as staffing has certainly been a concern for the foodservice industry in recent years. Although industry has always struggled with attracting and retaining top teams, it’s more […]

The costly consequences of long restaurant lines

By Matt Parkin In the bustling world of restaurant management, the sight of long lines forming at your establishment can evoke mixed emotions. On one hand, you might be filled with pride in the success of your business and the traffic that you’re seeing. On the other hand, feelings of stress and fear can emerge […]

Making long weekends work for your restaurant

Canadian diners love to get out and celebrate, and long weekends are the perfect way to get guests out to your restaurant. From LTOs to patio events to fun festivities – and more – use long weekends to fill your seats and make the most of your margins. There are a few steps you can […]

Are your restaurant’s wages competitive?

By Matt Parkin In the restaurant industry, attracting and retaining talented staff is a constant challenge. With lots on the go, it’s easy to fall into the trap of doing things the way they’ve always been done, but that’s not always the path to success. Many employers list “competitive compensation” in job postings, but are […]

Setting your patio up for success

Canadians sure love patio season, so get your restaurant ready for that summer rush! With many restaurants seeing even slimmer profit margins, as labour and inflation continue to be a challenge, operators may be feeling the pressure to draw customers in and fill their seats. And while opening a new seating area can be a […]

Restaurants inch closer to pre-pandemic staffing levels

As the ongoing struggles from supply chain delays, inflation, and staffing shortages continue, the restaurant industry is slowly on its way to recovery. Studies show that while the restaurant industry remains 2.1 per cent below staffing from pre-pandemic days, 339,000 jobs were added last month, well above the predicted 195,000. This good news comes with […]