Mental health in the hospitality industry and the need for change

By Kimberly Flear Hospitality is an industry where the lights never dim, and the energy never fades, filled with people who thrive in the chaos, master the off-hours, live for instant gratification, and dedicate themselves to exceeding the expectations of others. But the truth is, when the shift ends, when the guests have departed, and […]

A look at the mental health of today’s hospitality workers

By Jessica Brill The last few years have certainly taken a toll on the hospitality industry. However, some would argue it wasn’t all doom and gloom, as restaurants adopt technology and review operations to boost efficiency and their bottom lines. Perhaps even more importantly, the pandemic shone a bright and critical light on the working […]

The Great Resignation: How to attract, retain, and support your team

By Tom Nightingale COVID-19 has brought lasting change to the foodservice and hospitality industry, from the way restaurateurs and chefs manage and lead their business to the way they communicate and support their colleagues and staff. That evolution has been a necessary one, fueled in no small part by the ongoing labour crisis – “The […]

In foodservice and beyond, human connection cannot be an afterthought

By Tom Nightingale Foodservice has been going through something of a technological revolution in recent years, an apparent long-term shift that took another leap forward during the pandemic. Increased digitization and automation bring benefits, such as increased convenience and accessibility, but what it cannot and should not attempt to replace is human connection. Perhaps now, […]

How to help restaurant staff avoid COVID-19 burnout

For many Canadian workers, particularly in intense industries like foodservice, the burnout is real. A recent survey found that 84 per cent of Canadian employees have experienced burnout, with 34 per cent reporting high or extreme levels. Will easing public or workplace restrictions around COVID-19 automatically reverse employees’ pandemic-related burnout? For restaurant staff such as kitchen workers […]

Canada’s grocery workers are struggling with anxiety

More than a year into the pandemic and frontline staff continue to deal with COVID cases in the workplace and aggressive customers. Grocery workers are struggling with heightened stress and anxiety as they remain on the front lines of a surge in COVID-19 infections in Canada’s hot spot areas, industry watchers say. Despite being deemed […]

Foodservice mental health crisis sparks major support program

As prolonged COVID-19 related lockdowns continue across Canada, the restaurant and foodservice sector has reached a critical point when it comes to mental health. Survival of the industry as a whole may not be an option if viable widespread relief doesn’t arrive soon. A major casualty of this crisis is a growing mental health epidemic […]

ORHMA’s Hospitality Stay Strong mental health support portal goes live

The Ontario Restaurant Hotel & Motel Association (ORHMA) has officially launched its extensive Hospitality Stay Strong mental health portal to support the foodservice industry during these tough times. ORHMA notes there continues to be a rise in concern about the mental health of the industry’s employees, supervisors, managers, and owners. “We have heard from many […]