By Mo Chaar Customer loyalty is key for Canadian consumers, who are among the world’s most frequent users of a loyalty program. Over half of Canadians make reward-earning purchases several times a week, and a recent Givex survey found that 56 per cent of Canadians say loyalty programs make them more likely to dine out […]
By Mo Chaar If COVID-19 has shown restaurants anything, it’s that we live in an unpredictable world. In large part, the industry was unprepared for the pandemic, which had ramifications for every aspect of running a restaurant, from the health and safety of guests to staffing challenges. After two years that saw the industry grappling […]
By Mo Chaar Canada’s inflation is at its highest level in over three decades and the price of food is skyrocketing, but this news does not mean that restaurants have to suffer. Technology has helped restaurants survive some of the most challenging times in recent history, and this time is no different. Restaurants can use […]
By Mo Chaar Closures and restrictions during the pandemic left many restaurants in dire straits in 2020 as they fought to retain customers and reach new audiences. In many cities, the fact that offering takeout and delivery was the only means of service forced restaurants to pivot quickly and develop new and creative ways to […]
By Mo Chaar The restaurant industry is an ever-changing technological landscape. The pandemic has shifted guest expectations and restaurants are now required to be tech-savvy and offer online ordering, pay-at-the-table functions, third-party delivery, and more. However, with restaurants already struggling in the current climate, most businesses don’t have the financial resources to invest in expensive […]
By Mo Chaar Varying stages of lockdowns across the country have restaurants nationwide optimizing online ordering and delivery in an effort to maintain service despite ongoing dining bans. While the restaurant industry has relied heavily on these services during the pandemic, after a year of primarily takeout and delivery, restaurants are feeling the weight of […]
By Mo Chaar As restaurants grapple with ongoing closures throughout the pandemic, it’s clear that dining as we know it might never be the same. Bans on indoor dining in provinces like British Columbia have been detrimental as businesses watch Ontario’s restaurant industry with bated breath, which has already been set back more than $100 […]
By Mo Chaar As sports fans across the country don their team jerseys to cheer loudly with their household from their couch and set the pace for a new normal of household homegating, restaurants should look to major sports franchises for inspiration on driving customer loyalty and rebuilding their customer base. Restaurants have been put […]
