Canadians are making reservations further in advance amid higher indoor dining demand

The restaurant industry has seen so many changes over the last few years and is in recovery mode, but even with the continuing surge in delivery and takeout, more Canadians are making reservations and visiting restaurants now than ever. In fact, the rebound in indoor dining has been so strong that Canada and the US […]

Managing customer emotions using touch points

By Doug Radkey The restaurant industry is driven by delivering exceptional (and memorable) customer experiences. As a restaurateur, you need to realize that you don’t just sell food and beverage, you sell emotions through experiences. Your concept, whether a restaurant, bar, cafe or food truck, lives or dies by the customer emotions it creates. To […]