QSR diners prefer engaging with staff over technology

A new white paper from JLL’s Big Red Rooster has suggested that diners still prefer engaging with staff at quick-service restaurants (QSR) to a fully technological experience. Most consumers still prefer working with staff throughout their dining experience, reports the research. Over half (54 per cent) want help navigating the menu, 59 per cent want […]

The increasing importance of loyalty programs

Loyalty programs have become a vital tool for many restaurant operations. They’re nothing new in the foodservice space, but they are certainly evolving as a differentiator in a crowded industry. Not only providing an incentive for customers to come back and spend more money but also making it easier for them to do so in […]

Burger King Canada appoints new president amid shifting focus

Burger King has appointed Tom Curtis, its Chief Operating Officer, as president of its operations in the Americas. Curtis will oversee the chain’s Burger King Canada and Burger King U.S. business.  Curtis, who replaces outgoing Burger King Americas president Chris Finazzo, joined several months ago with 35 years of experience as a franchisee and ultimately […]

Retaining the divided attention of post-COVID QSR customers

Quick Service Restaurants face an uncertain future. Here’s how they can win in a digital marketplace with customers staying at home. By Peter Klayman With the pandemic altering the definition of “normal” across industries, Quick Service Restaurants (QSR) have been amongst the fortunate few able to stay afloat. While foot traffic to fast food and […]

All-day breakfast is increasingly popular – and restaurant owners need to pay attention

By Jeni Marinucci Breakfast for dinner has long been a favourite meal for many, and it seems the restaurant sector is now recognizing the financial benefits to our shifting tastes: both by expanding options on breakfast menus and increasing the length of time they serve them. Tim Hortons notably extended their breakfast hours last year […]