Operators remain divided on vaccine regulations

Vaccine regulations truly are dividing opinion in foodservice. Many restaurant operators do not agree with the new vaccine regulations including mandated proof of vaccination, and while plenty are willing to put up with the measure to safeguard the future, there are still concerns from a significant proportion of operators over a potential long-term adverse effect […]

Understanding loyalty programs in the pandemic age

Several key lifelines emerged for restaurants and other foodservice operations during the worst of the pandemic, from online ordering to curbside pickup and delivery and contactless payments. Another prominent trend was recognition of the importance of loyalty programs. Loyalty programs not only create a lasting connection between patrons and a restaurant and/or brand, but they […]

Second Harvest shares Canada’s Invisible Food Network report

Canada’s largest food rescue organization, Second Harvest, and Value Chain Management International have released a new report titled “Canada’s Invisible Food Network”. The report found that there are over 61,000 non-profit organizations in Canada providing food at no or low cost to people in need, compared to the 15,344 grocery stores in this country. If you […]

Testing high-touch surfaces in grocery stores for COVID-19

By Maleeka Singh, Lawrence Goodridge, Maria G. Corradini, Robert Hanner, and Steven Newmaster As the COVID-19 pandemic wears on, and the virus continues to circulate, the transmission risks of everyday interactions may become an ongoing concern. A recent study at the University of Guelph looked at the risk of COVID-19 exposure from high-touch surfaces within […]

OpenTable aims to help halt Canadian reservation no-shows

Canadians are eagerly returning to their favourite spots, with COVID-19 restrictions lifted to some extent everywhere across Canada and restaurants open again across the country. However, OpenTable data suggests that reservation no-shows are persisting as a problem for the industry. The provider of online restaurant reservations found that over 75 per cent of its restaurant […]

Canadians want indoor dining, technology, and to support local

Canadians are looking forward to returning to restaurants as long as safety measures are in place finds the 2021 Discerning Diner Report from Angus Reid and Restaurants Canada. In particular, 89 per cent of Canadians are looking forward to eating out with friends and family, with 64 per cent going so far as to say […]

B.C. vaccine passport coming in September as province follows Quebec

British Columbia announced on August 23 that it is following Quebec by becoming the second province to require proof of vaccination for entry to establishments including restaurants. The B.C. vaccine passport will come into effect on September 13, two weeks after Quebec’s goes live. Unlike Quebec’s, the B.C. vaccine passport will only mandate that patrons […]

Is asking for proof of vaccination the new restaurant normal?

By Tom Nightingale Across Canada, North America, and beyond, the debate around vaccinations has been raging since numerous vaccines became widely available a few months ago. Now, the hottest topic may be proof of vaccination. Much has been made of whether requiring proof of vaccinations — be they so-called “vaccine passports” or other forms of […]

88% of restaurants fear Delta variant surges will hurt their recovery

The long road out of COVID-19 is strewn with potholes and other hazards, not least the Delta variant. The highly contagious variant was first discovered in India in late 2020 and now accounts for the majority of cases in Canada and various other countries.  For example, 95 per cent of all positive tests in British Columbia […]

Preparing yourself for summer reopening & recovery

Canadian consumers are ready to keep supporting restaurants, but managing your margins and elevating guest experience are musts. By Tom Nightingale Canadian foodservice and hospitality is finally getting on the road to healing the deep wounds of COVID-19. On July 16, indoor dining reopens in Ontario for the first time since Easter weekend, a landmark […]