By Dawn Castell Is territory management part of your restaurant strategy? For restaurateurs, the way we navigate and oversee our territory can affect our success or failure. It’s more than just selecting a successful spot to set up shop; it’s about intimately connecting with the local community and ensuring that our brand is clear in […]
Today’s crowded marketplace means there’s fierce competition for restaurants to stand out and cultivate customer loyalty. With the average consumer belonging to 16.7 loyalty programs, how can you make yours special, add value, and have it work for your business? Loyalty programs are not a new invention, but these days, we are seeing them evolve, […]
Diners often spend special moments like birthdays or anniversaries at their favourite restaurants, so becoming an occasion destination means your guests associate you with some of the important milestones in their lives. This not only builds relationships with your clientele and boosts loyalty, but it may also help your bottom line by filling those tables […]
Restaurant operators are always looking for new ways to connect with their customers to engage and encourage return visits. From your website to your loyalty program, looking at real data is the best way analyze who is visiting, how often, what they are ordering, how much they are spending, and more. Getting specific on generational […]
Sustainability continues to be at the top of consumer lists as they support their favourite businesses, and restaurants are no exception. Diners are looking for restaurants that are striving to lower their carbon footprints, and they’re even willing to pay up to 10 per cent more in those establishments. What does sustainability look like to […]
With the continued inflation and restaurant costs, does your loyalty program still offer value to your customers and make sense for your business? As your customers’ and your restaurant’s needs change and evolve, so, too, should your loyalty program. And while those changes are not always well received initially, it’s important for restaurants to maintain […]
By Matt Parkin In the dynamic world of restaurants, the quest to engage and retain employees goes beyond the confines of the job description. As the restaurant landscape evolves, so do the desires of job seekers and the expectations of employees. FindWRK’s Picture of the Hourly Workforce report reveals that exciting growth opportunities are a […]
As supply chain management issues persist, disruptions, delays, and rising costs continue to make it difficult for many restaurants to manage. Many operators have made changes to their businesses to address these issues, from menu adjustments to a larger supplier list to automation, and more. But some have found that delivery is helping them save […]
As Canadians continue to face record-breaking inflation, the term shrinkflation has emerged, reflecting when the prices rise or remain the same but the portion or serving size is reduced. This has affected many restaurant menus and diners who might be paying more for less, as operators try to recoup costs and stay afloat. Shelflation is […]
Restaurant technology is constantly evolving to allow operators to become more efficient and to help customers get their best experience. This year has been no exception, with innovation from automation to robotics hitting the scene to improve operations. Are you taking advantage of the technology in your restaurant? This year’s National Restaurant Association Show offered […]
